Good service, but they take their time. Clean and friendly too. I would recommend this salon for nails anytime. read more

Lily Nail & Spa - Nail Salons Near Me - Roswell, New Mexico

Can see why there is only 2 stars---that is very generous. Made appointment for two pedicures and was told this was best time for them. Then have sat for over an hour with no acknowledgment. Owners avoid eye contact. Sadly not options for several pedicures at once. read more

Great place, always packed. Sometimes hard to get in to be seen. The quality of work is good and there are different types of services provided for hair removal, nails, pedicures. read more

Hello my 2 daughters (14 and 18) went in about about 2 hours ago and asked for *BASIC* pedicures. CAN YOU PLEASE EXPLAIN WHY YOU CHARGED THEM $165??? My daughter works and goes to school full time. She was paying for both of their pedicures with her own hard earned money. How sad that your business doesn't see a problem with preying on the innocence of these 2 young ladies. If you have any kind of conscience message me to send (at least) a partial refund via her cashapp. *DO BETTER* read more

Went to get my acrylic set taken off and they ended up ripping off my thumb nail because they were rushing to get back to another customer. Then afterwards they kept filing that spot and just messing with it even though it was obviously bleeding. No apology or anything and still charged me over $20 (which is extremely overpriced just to take nails off). I had to ask someone at the end for a bandaid since one was not offered to me and still no one acknowledged that they did anything wrong. Very upsetting because I have been a customer here for years. read more

Lily Nail & Spa - Nail - Nail Salons Near Me - Roswell, New Mexico

My mom and I tried to treat ourselves to a mani pedi - my mom's went great. However, we were told no appointments, walk-ins only and then 3 people came in with appointments. I had dip polish in my fingernails, it felt like an annoyance to the owner Lily who was rough with taking the color off. Then hastily "finished" my "manicure" - leaving polish on and not cleaning up the nails. One coat of clear - not even all of the mail covered with the one coat Topping it off... gloves were no changed between Lilly's previous client and myself...and they were ripped. If I make it out without a fungal infection, I will be very surprised and happy. read more

Lily Nail & Spa - Manicure- left old polish on and didn't clean under the nails. - Nail Salons Near Me - Roswell, New Mexico

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I took my 19 year old daughter for her birthday, they did a good job on me but the young woman whine did my daughters pedi cut her toe so bad it was still bleeding when we left and the polish didn't stay due to the bleeding , they where busy and the lady was rushing I'm sure that's why this happened and I'm not one to complain , but wanted to make aware of this situation, please be more careful and slow down hope she don't get an infection read more

Lily Nail & Spa - Nail Salons Near Me - Roswell, New Mexico

Paid $75 for the worst nails I've ever had. The whole nail isn't even painted and they are supposed to be almond but they are just round, you can't even see the chrome on top. Will never come back here. read more

Lily Nail & Spa - Nail Salons Near Me - Roswell, New Mexico

Do not come here... I say this as I sit here at 6:30 waiting for my 6pm appt.. I use to come here bc it was clean and they do a pretty good job, even tho they are very expensive. But having made yet another appointment, just to end up sitting here waiting for 30 - 60 minutes I can safely say I will not be coming back here again. Why on earth make appointments if they absolutely never honor them. So sick of this. Save yourself the frustration and go somewhere else. read more

The quality of the nails was very below average. Many cuts on my fingers and lumpy spots on my nails. They also had employees that weren't really doing anything, and they took over an hour to notice my friend was waiting the whole time. Definitely overpriced, sad to see this business is going downhill. read more

I'm really disappointed, because I have been many times to the guy that does nails at the booth by the door and he is amazing!!! My daughter just went and took her 9 yr old cousin with her to get a gel paint manicure, a acrylic full set for herself, and two pedicures for the both of them. She doesn't have the best paying job being a teen and spent 228.00 dollars for her and her cousin (of her own money). She tipped 10 dollars and the lady told her "you could have at least tipped 20", and then immediately started talking to the other lady that was there in another language. My daughter felt really embarrassed and uncomfortable. Unfortunately our family will never be back to this establishment. read more

I got my nails done here and they were okay... then I opted for a Brazilian wax and I had to request that she not double dip. I had to argue with her about it. She thought it was okay because she had a different wax for the face. I had to tell her 3 times to use the stick once, throw it away and get a new one. I have no idea why I let her finish, so don't ask. read more

Lily Nail & Spa - Staring at the ceiling wondering why I'm not leaving and hoping I don't make a bacterial friend. - Nail Salons Near Me - Roswell, New Mexico

One of the worst experiences i've had a nail solan would not recommend ever. i paid $70 for the worst set of nails i've ever gotten! She was rushing the whole time, and i left with glue all over and cut cuticles read more

Their customer service may not be a 10, but it has definitely improved over the last year! This is hands down THE BEST nail salon in all of Carlsbad/Artesia/Roswell area. I get my pedicures/manicures done by whoever is available, everyone is great really. And Lily, the owner, is so personable, she really makes you feel at home in such a relaxing environment. Although they do take walk ins, I would HIGHLY recommend that you call and make an appointment because it does get packed and the wait does get long. Even calling just 30 minutes before has given them time to prep for me. They're very flexible with scheduling as well! read more

Kevin and his team accommodated Us so well on our first visit. My mom and I had a not so pleasant experience at a different nail salon, and we happened to find Lily's! He was so sweet and treated us so well, my mom and I were able to enjoy our time together in his salon. Not to mention my nails came out beautifully, and so did my moms. Thank you so much Kevin, you will most definitely be seeing us again. read more

horrible work you don't get what you asked for, tried to charge me 80 dollars for a the worst set of nails ive ever seen my finger bleed unprofessional i understand you speak another language but you cant be telling stuff about your costumers in your language because you think i coulnt understand you when i understand everything you said unprofessional read more

I have been a consistent customer for the last few years. Last week I went in without an appointment and was not greeted or asked what service I needed for over an hour... So for 60 minutes I patiently waited to only to be berated by the man working there telling me I had to wait an additional two hours for a service and that I should have made an appointment. I stated that I understood and just wished he would have told me a little sooner so I didn't wait for over an hour. Today, I called early and made an appointment. Once again I walked in and was not greeted or asked what service I needed. Finally, 15 minutes later they asked what I needed and I stated I made an appointment, only for the man that was extremely rude the last week to start laughing. I have loved this salon but my last few experiences have made me extremely uncomfortable and disappointed. I will also note that the owner/manager appeared to be out of town and have never experienced this type of behavior when she is present. read more

Super friendly, very clean and did a good job on my feet. But they are super over priced!!! I will not be returning.

I chose to go based on their website.. BIG MISTAKE! They claim to use disposable linens -NOPE! Kept telling the lady which manicure I wanted. She kept telling me what she was going to do.When told how much my ticket ws there all kinds of extra fees added I was NEVER informed about. Pedicure was less than half what the menu stated. Nails are all filed crooked and uneven plus polish was applied so thick it would not dry but rollrd off like chewing gum and sticky. Horrible experience and one I had saved up for as a special treat to myself. Dont go.... you are better off with nothing than their shaddy work and deceptive charging practices. read more

I never leave reviews but this was the worst nail experience I've ever had. I came in needing a soak off, the person who started me off disappeared for nearly 45 minutes leaving me soaking in acetone. When they realized I'd been sitting for awhile, someone else came to clean off my nails but again abandoned me after I asked them not to cut my natural nails down. Finally, about 20 minutes later someone else came to finish the soak off but drilled and buffed my nails until they were paper thin. Coming out of the acetone my nails were product free and fairly sturdy, but they were ruined by excessive drilling. My tips and nail beds were so thin and damaged that they were bending and folding over on themselves with no effort at all; there was no other choice but to cut them down and put on extensions. I came in asking for a dip powder color but somehow ended up with an acrylic overlay and gel polish. I asked for almond shaped nails and even with my direction, I still ended up with thick rounded tips. After being complete disappointed throughout the entire appointment, I was charged $70. If you're legitimately charging $70 for nail services, your work and service should be immaculate. Unfortunately, the service I received today was far below subpar read more

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I always come here for pedicures and everything goes fine. This time I made the mistake of getting a manicure here. The lady was very rude and did everything in a rush I showed her picture with the pink and gold nails and told her I wanted this shape and length but a different color. What am I stuck with? The picture with the red nails. I had to immediately go to another shop to get them fixed. She was rude when I complained about the shape and didn't fix my nails. I'm never returning read more

Lily Nail & Spa - Nail Salons Near Me - Roswell, New Mexico

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This spa is amazing! I loved it so much, everyone was so nice. It was little busy so I was surprised by how clean it was. I got a manicure and pedicure and was amazed at how beautiful they were afterwards read more

Lily Nail & Spa - My nails have grown out a bit but they are beautiful - Nail Salons Near Me - Roswell, New Mexico

They recently expanded and redid their decor, which really brightens the entire shop. I love going in because they're always so welcoming and a lot nicer than happy nails. My favorite spot in town to get my nails done and they always know the newest and latest trends! read more

Best nail artists in town. But it can be pretty pricey. They know the latest trends.

If you want your nails done correctly, do NOT come here. The whole experience of getting my nails painted with gel polish was horrible. The lady doing my nails filed them extremely uneven, and after telling her she chose not to fix them. I had to grab the nail file and fix them myself. After washing my hands, I noticed the previous colored gel polish I had was still on my nails. I told her and she continued to just paint over the previous color. When painting the new color, there was a hair stuck in my polish. I asked her to please remove it and she didn't. When I tried to do it myself she shoved my hand into the gel polish light. The paint job itself was also very sloppy and I was left with multiple big bumps on my nails. This shouldn't have been a difficult service to have done and I will definitely not be coming back here. read more

I asked for white glitter one day which they started, but once it was cured it turned yellow. I told them I didn't want yellow, but he tried to convince me that it was not yellow. Eventually, he agreed to changing the color since there was something wrong with that particular gel polish. The 2nd color looked fine, but he was very rough with my nails. By the time I left, 8 of my fingers were bleeding. I was extremely disappointed with this experience and will never go there again. read more

This is the second time I have came to this salon, always a rip off. 2 basic pedi, one pedi and polish for a 5 yr old and 1 set of dip nails and charged 180. Last time they looked horrible. NEVER again. And they are rude read more

Beautiful job! Aria did tips/gel nail for me and did a fantastic job! Nice atmosphere and very friendly. I would give more stars if I could. read more

Lily Nail & Spa - Thank you Aria, beautiful job - Nail Salons Near Me - Roswell, New Mexico

Won't be back! Paid extra for more than the "basic" and got NO massage while she sat and watched the tv instead! Mentioned I liked the actual massage part and got no response. Asked twice for her to clip an ingrown corner and she told me twice I didn't need it! Glad she liked Superman rather than a tip! read more

Soooooo. I would've given a higher review because honestly they did a stellar job with my nails and my aunt, moms, sister and cousins. My aunt is visiting from out of town and the lady who was giving my sister a pedicure commented rudely that my aunt was "so loud". She was just excited to have gotten her nails done for the first time because I treated her. Then she proceeds to comment rudely on my sisters nails and how lumpy they looked because she previously had fake nails and her nails were kinda messed up, laughing about them to the lady next to her. Just keep your negative comments to yourself. Will not be going back. read more

They cut off a big slice of my thumb while cutting my nails. It wouldn't stop bleeding. Rather than give me any kind of antiseptic or band aid they applied a styptic pen and sent me on my way. The whole place smelled like solvent too. I left there with a huge headache and a really sore bloody thumb. They didn't even offer bandages to help me clean the wound. I won't be returning here. read more

Pretty standard nail salon. Prices were standard too. I was from out of area and killing time before my flight out. I can see how the other reviewer got cut by manicurist. If it was the one I had, she was clipping pretty fast. I was a bit nervous and repeatedly had to tell her to slow down. read more

I was pleasantly surprised with Lily nails, nice set up and great technicians. The basic pedicure comes with a hot stone massage -fabulous. One negative: Google maps has them in the wrong place...they are next to H&R Block, in a strip just south of the Roswell mall read more

I live how they know exactly what I want as soon as I walk into do the door. Super nice. I come here at least once a month do treat myself. Always go above and beyond for me! Alway be back here. read more

I got a gel manicure. Two days later it's chipping. It was bad from the start though. It's crowded and understaffed. They did a super quick job and I told them I didn't like it but they were too busy to redo it. I'm really disappointed I paid $35 and my nails look like a 4yr old did them. They cut me a few times while doing my cuticle and it's infected so that's a testament to their hygiene I guess. read more

My last experience here pushed me over the top to never return. I had already experienced some issues, but I thought it might just be that one time, etc. I had a pedicure done, and two of the nails' colors peeled off in 3 days when I was in the shower. So, this visit, I thought I'd try again and not choose the sparkly nail polish. First, we had an appointment that was made beforehand on the phone. We arrived and still waited 35 minutes due to them continuously sitting new clients. (My mother has been getting her nails done here regularly, so it's not like some random person who might not show.) Next, the guy doing my mother's manicure was filing so fast, that he practically whittled down all of her nails. He cut the side of her toe due to his forceful filing, and she's diabetic. Finally, when she was paying, the owner "Lily" demanded that she pay a $10 tip for her manicure and another $10 for her pedicure. WHO does THAT??? So, I get home and note that my pedicure has only 8 toes painted since my pinky toe nails are pretty small. NEVER have I not had all of my toes painted. Therefore, I will not be returning. I don't live in town, but my mother and sister do, so I know they'll be looking for another spot. This place is truly meant to treat you like cattle and moooove you through as fast as possible. Go somewhere else. read more