I reached out to seller regarding toddler boy tumbler cups and she in turn sent me picture options. She sent over two tractor cup options: 1) one with a straw 14oz and 2) one without straw 10oz. I ordered a 14oz tractor cup. At no point in time was I asked anything other than my son's name. I paid $35 (including shipping) for this cup. The cup I received in the mail today has multiple errors. The tractor sticker was bent in two separate locations, and as a result there are bumps in the epoxy coating from the sticker being bent. The tractor is in the air instead of in the dirt, there are no clouds at all, and there's also no dirt coming from the back tire as shown on the cup posted by seller. I contacted the seller and at no point in time did she offer to fix the cup or send another cup. She ADMITTED to the errors and still stated that she wanted me to mail the cup back to her prior to receiving a refund. Why should the customer have to be inconvenienced because of an error at the fault of the seller? She then tried to make it seem as the clouds are usually left all unless requested, even though she previously stated and acknowledged in our conversation that she mistakenly left them off. For this shop to have such glaring reviews I'm highly disappointed in the level of customer service shown. I ordered a cup to be made a specific way as shown in the picture provided by the seller and that's what I expected as anyone would. When you run a business and you, as the business owner, make a mistake the last thing you should do is inconvenience the customer and attempt to dispute the customer when I ordered the only 14oz tractor cup with a straw that was shown to me. Perhaps, you're too busy and need to limit yourself on the amount of orders you take in before you waste someone's time and money due to misrepresentation. The only reason she wants the cup to be returned is so she can strip it and resale the SAME cup with a different coating/image. Ridiculous!!! So for future reference if you purchase a cup from here, which I hope you don't, understand that what's shown on the cup is "custom" and unless you request everything, even down to dirt on the tires, you will not receive it. read more