I shopped around quite a bit to find someone to install laminate in the upstairs floor of my house,…read morefrom Craig's List contractors to big national chains. All of them were either unreliable - not showing up to provide an estimate and behaving unprofessionally when they did arrive - or grossly overpriced. Sometimes both. I almost cancelled the project completely before stumbling upon A Step Above on a Google search for hardwood flooring. I'm happy I didn't give up. Their staff is completely professional, the selection of wood and laminate is solid, and their installers are friendly. The sales staff isn't pushy and they had a crew on the job within a week of our selecting the laminate. I can't recommend them highly enough.

From the owner: Carpet, hardwood, vinyl, tile, laminate, ceramic, stone, metal, sand and finish, restoration,…read morecustom borders and flooring, reclaimed hardwood

I enjoyed working with Jason. He gave us great flooring suggestions. Fair prices. Excellent…read moreinstallation.

From the owner: Classic Carpets & Flooring provides carpet, hardwood, tile, laminate, LVP/LVT, commercial, and…read morestair treads and risers to the Fairfield, OH area.

Amazing family owned business for your flooring needs! Their team, timing, quality and pricing were…read moreall great. We would use them again!

Had a wood floor installed. Dawn Marie was very helpful and patient giving us numerous quotes due…read moreto our changing request. The installers were professional and polite. Very happy with the end result, so happy we are having them do the carpet in the basement and stair

Beautiful work! These original floors needed a lot of TLC after we ripped our carpet out and the…read morePreston crew was able to restore them while replacing the few areas that weren't going to make it. But the replacement areas aren't noticeable at all! I've gotten so many compliments about my floors from other contractors and guests.

My wife and I hired Willis and his team at Preston Floor Care to refinish our hardwood floors for…read moreour new house. From the very start, Willis was very responsive and helpful. We contacted several vendors to get quotes and had difficulty getting them to even return a phone call, but Willis was prompt with his communication. Throughout the entire project, Willis kept us informed of the progress and was prompt to answer all of the many questions we had for him. PFC's quality of work is as impressive as their communication - Willis and his team did a fantastic job on our floors. If you value your vendors to be courteous, flexible and up-front with their communication, then Preston Floor Care should be your first and only call for your flooring care.

Dan and his team did a wonderful job installing hardwood floors in our home. From our initial…read moremeeting when Dan understood the look we wanted for our home to the attention to detail installing the stairs everything was done with precision. He and the team arrived on time each day and completed the work in the estimated time. They were very attentive in keeping dust to a minimum and made the process as seamless as possible. I highly recommend them for good quality products, work and professionalism. Brenda Hamilton, OH

We just had our entire first floor refinished for the first time since we built our house in 2006…read more Hamilton Hardware did a great job! The floors actually look better than when they were originally installed. We changed to a matted finish and HH was able to make the natural wood colors pop. It looks great!

Beautiful showroom, great experience with sales staff and installers. Highly recommended compared…read moreto local flooring stores with competitive pricing. Also offer window treatments, rugs, and custom work.

We moved into our fisher home in 2022. Our carpet upstairs looked like it has been in our house for…read more15 years. Very warn in and looks like crap. The seams on the carpet have separated and the carpet looks warn down. We had paid for the upgraded paddling and the carpet looks horrible. I would never put this carpet in my home again. JP flooring has been nice on replacing other issues, but I would not recommend their carpeting. I hope they reach out to fix this issue.

Always a pleasure working with Henry and his team. Alex is always so helpful in answering our…read morequestions. Beautiful countertop options and cabinets. We've used unity cabinet and granite over the past several years!

From the moment we walked into Unity to chat with someone about Granite counter tops to the last…read moresecond when the installers finished up, Unity was more than professional. Michelle was patient with my wife while she took her time deciding on what colors she wanted. It took a few times back to the showroom to have her decide. The fellow that came out and measured was a few minutes late BUT he called to let us know that the previous job was running a tad bit over and that he would be right there. The installers arrived right on time. They disabled the old counter tops and installed the new ones in less than two hours. They cleaned everything up to back where it was before they had started the install. Both the wife and I are 100% happy with Unity and recommend them for your counter-top custom work.

We had many, many issues with this company, I cannot list all of them because of character limits…read more I don't think anyone should use them, they are just awful. Biggest Issue: We asked 3 companies for LVP quotes for 2 rooms, the rooms were mixed flooring (wood and carpet). I told each measurer that we wanted to replace all the flooring in the rooms. I clearly remember saying this to each one because I was concerned they would think we wanted to replace only the carpet and wouldn't quote right. UFF was not the cheapest, but not the most expensive. The prices were within a range that was similar. 2 of the companies showed me their measurements, UFF did not. They were the first to measure, so I foolishly assumed they did it right. They provided us an invoice which had the number of items ordered, it matched what they had told us verbally. We trusted them and their expertise. Day of the install we came to understand that the measurements THEY TOOK were not correct. They shorted the rooms by about 5-6 feet or roughly 150 units. UFF's response to this is to blame us for not catching the mistake on the invoice, stating they will need to order more and we will need to pay for the install/flooring. We argue that since this was their mistake they will pay the installers, we also state we expect to pay at cost for the additional flooring. They do not respond to this, we demand an invoice before additional work is done. They order the flooring, but take several days to send us a new invoice. During this time we contact a lawyer for advice and they state that our expectation for the measurement to be correct is on UFF and not us, but we should work something out with them as it will cost much more to go to court. We decide that we will not pay the installers, but will pay what we paid for the boards. We paid $4 per unit for the original LVP. When they send us the new invoice they attempt to charge us $6 per but have taken off the install charges. In the email with the new price the lady explains that she couldn't give us the discounted price because it's a second order. We feel like this was very rude of them, their mistake caused the second order. We call and the man (Jeff) tells us that the $6 unit price is for the LVP and the installers. So, they tried to make it look like the actual unit price was $6 when really it wasn't. They were also trying to make it seem like they had removed the installers, when they hadn't. After much back and forth we came to an agreement: No cost for the installers and a unit price of $4.50. We looked up the flooring on wholesale sites and they charged just under $3 for the units, so even though they messed up they attempted to swindle us out of more money. That really shows how 'great' they are. Additional Issues: 1. They didn't clean up after the first LVP install day 2. They didn't move the furniture back on the first LVP install day 3. No one more masks in our home 4. We starts the installs on 8/24 and finished them on 9/24, that's a whole month of waiting on them 5. The carpet install took 12 hours because 2 of the installers didn't show because we have a BLM flag 6. Our LVP had to be reordered, but they didn't notify us until the day before the install to tell us when we ordered it 2 months in advance. I will never use another local company again. If I could give less than 1 star I would.

Use this company at your own risk, our experience was horrible, we raised concerns about them…read moreplacing tile over our shower window and they did it anyway, the grout job was one of the worst I've seen including no two grout lines looking the same, I have pictures that I presented them and the secretary said I'm sorry that looks horrible and offered me 100$ off lol. They left our bathroom a mess and left black grout on everything. Easily my worst experience with a contractor. On top of everything they were at least an hour late every day.

Wonderful cutomer service in store. They are a great family owned business. Let's support family…read morebusinesses and keep them afloat! The carpet prices were fantastic compared to big stores like lowes, home depot, etc. Installation was fast and well done. I will be buying again from them in the future.

JR did a beautiful job completing our vinyl plank floors! Great conversation during the whole…read moreprocess too!