We enrolled our two-year-old at this location with the hope it would be a supportive, engaging environment for his transition into childcare. Unfortunately, our experience raised multiple concerns.
Our child attended a total of two one-hour sessions over two days, after which we discontinued care immediately. Despite this very limited attendance, the center retained full tuition (approximately $2,000) and declined to issue any partial refund, citing a no-refund policy.
From a care perspective, the classroom appeared overwhelmed and at capacity, which impacted our child's transition. Prior to starting, we were told that a teacher would be able to walk with our son outside the classroom to help calm him during drop-off, but this did not occur on either day.
During the two days of attendance, we also utilized the camera access we paid for to observe and determine an appropriate drop-off window. What we observed raised concerns about the level of engagement and care. Much of the time, toddlers were seated at tables, with limited interaction. "Story time" was conducted using a digital device, and aside from a single small craft activity on one day, there was little evidence of engaging teaching, learning, or age-appropriate activities.
Given the tuition charged, the level of care, engagement, and support for transitioning toddlers did not meet expectations.
Additionally, we later discovered that the center's records documented our child as being present and napping at 12:00 PM on a day he was not in attendance. We have time-stamped records confirming he was home with us at that time and requested that this documentation be corrected.
We attempted to resolve these concerns directly and professionally, requesting only a partial refund of unused tuition proportional to the care actually provided. That request was declined.
We also understand that this location is under new ownership, and that the franchisee's background comes from outside of early childhood education. That context may be relevant to other families evaluating this center's approach to transition support and classroom engagement.
While we understand that policies exist, retaining full payment for services that were not meaningfully rendered, combined with concerns around classroom capacity, engagement, and record accuracy, was disappointing for us as parents.
We hope this feedback helps future families make informed decisions and encourages improvements in transparency, classroom support, and engagement. read more