Yes, I highly recommend this company. Tara,the office…read moremanager. She is very efficient and polite. Jay, Thank you for your expertise. You found out the culprit and even fixed that for me right away. I appreciated your help indeed. Your company has the best co-ordination between staffs. It works seamlessly. The problem will not be solved without your team. Thanks again. Ali

I would highly recommend this company for any basement waterproofing needs. Gary provided a clear…read moreand thorough analysis of our issue and offered several different options. On the day of installation, Chris and team arrived on time and went straight to work, finishing the job on a timely basis. We are pleased with the result so far.

Outstanding process done professionally. The entire structural repair project to our house was…read morewell organized, clearly explained, and promptly executed to our satisfaction. We especially appreciate Jose and his hardworking crew for their careful and neat work. There is no doubt we would choose them again if needed.

I had some concerning signs of settling and wanted a professional opinion. The first first…read morefoundation specialist I called gave me a ridiculous quote and was very pushy. Upon calling DESKA, I was put on the line with a real human and had an appointment for the very next day. Len came out and gave me an honest assessment and put away many of my fears regarding my foundation issues. They also informed me what to look for when identifying serious issues. 100% recommending and using DESKA moving forward.

We live in a condo that Northen is doing some work on. Jim Guinan III has gone out of his way to…read morebe considerate and accommodate our requests in a prompt manner. I think that people who take care of small issues can be trusted to do an outstanding job in bigger ones. From Jim down to his crews we have been extremely pleased with Northern.

They came when they said they would and did an amazing job. Quality contractors. I had a sump pump…read moreand drain installed and haven't had any issues since they came (except for the time I forgo to plug it in).

Tiger C Construction and Waterproofing company, a friendly father-son business with additional…read moreemployees, was absolutely fantastic for us. After a water main leak, our drain tile failed and our finished basement was ruined. Our house was sitting on inches of water under the foundation slab, which had no way to drain because of our dense clay dirt. On the outside, Tiger C excavated all the way down to the slab, put in a new drain tile, water-proofed the walls, re-worked our guttering, and buried it all back. This was all done without permanently removing our porch, deck, or HVAC. On the inside, they cut a trench in the concrete basement slab and installed a six inch drain line from the center of the house to the exterior. Once opened, hundreds of gallons of water gushed out for several hours. Tiger C was very hard-working, friendly, and courteous. They were conscientious of our property and our needs. Further, they warranted their work, giving us the confidence to rebuild the interior. I could not give Tiger C a stronger recommendation.

I own a rental home In Virginia Beach, but I currently live in California. On my last trip out To…read moreVirginia I noticed some uneven spots in the floor. I was really worried it was a foundation issue. I called Bay crawlspace and I was immediately impressed by how thorough and professional the lady who answered the phone was. She arranged for a technician to go out and give me a free assessment. Now keep in mind I'm on the other side of the country, they could've told me anything regarding what was happening under the house. I was pleasantly surprised when the technician told me it was not a foundation issue. He provided a very thorough assessment and sent me pics of the crawlspace. I am very grateful for the professionalism and honesty this company displayed and if I ever do have a Foundation issue I will definitely be using them.

We had a problem with animals and insects living underneath the house. Cleaning and sealing the…read morecrawlspace is not cheap thousands tens of thousands of dollars. They started weeks ago and last week they didn't finish the new event because they didn't have the right materials they installed insulation. But said there are gaps where animals can get in and they will come back to finish. It's been a week. I hope nothing has taken up residence , I need them to come back and finish.

The whole team at Basement Masters did a great job on two projects to waterproof our basement and…read moreboth turned out great! The first one was a major project where they had to dig to the foundation and waterproof the whole side along with installing a sump pump. They knocked it out with ease and they beat the national chain's pricing by a wide margin. The second job wasnt that small of an issue but they still completed it in one day. Highly recommend Basement Masters!

after much searching, I found Basement Masters. So happy I did. Long story, short...I have a…read more French drain in my basement that appears to have a leak. System has lifetime warranty, but the company who installed it many years ago suggested I have a plumber and a foundation specialist check it out before they come. If not there their issue under the warranty, there's a hefty charge. I contacted Randall, the owner of Basement Masters, who came out promptly, looked at old system, discussed concerns with warranty coverage I might encounter, and found no foundation cracks. He kindly offered to have me call him after the old company comes out to assess the issue. All done for no charge. You'll not do business with a more honest, reliable company. I highly recommend Basement Masters and Randall ,

We had a $27k contract for JES to stabilize the foundation of our garage in Charlottesville and to…read moreaddress water that would seep into the basement during heavy rain events. The main work was done very well and professionally. The contract, however, also called for drilling a long hole into the end of a wall through multiple cinderblocks to drain the water intrusion that was getting specifically into the basement's stairwell wall. There was no other access point to the bottom cinderblocks of the stairway wall. It was a clever solution written into the contract, and the provision specifically stated that JES would bring a 36-48-inch masonry drill bit in order to drill a hole long enough to accomplish the goal. After the team completed the main work, we pointed out the need to finish the job by drilling this hole, but they did not have such a long bit with them. We then reached out many, many times over many months to get this hole drilled. Most often we were met with silence, but when we ultimately have gotten a response, the person would say, "Sorry, we will get that done." Twice, JES workers have actually shown up -- but without a long drill bit. They would then look at the situation and understand why the long drill bit was needed, say they would arrange for it to happen, and then radio silence. After we posted a longer version of the story as a review, apparently higher-up JES management people got involved and pretty quickly sent someone out with the right drill and bit to finish the contracted work. Presumably, some HR training has happened also and given that the job is now complete with the vast majority of it having been done well and in a timely manner -- I've now upwardly revised my rating.

BUYER BEWARE!! Misleading Sales Recommendations, Poor Communication, and No Follow-Up…read moreOn April 29, 2026, a JES representative named Zeke conducted our annual inspection of the encapsulation system that JES originally installed. During the inspection, he stated that our dehumidifier was "showing signs of failure" and strongly recommended replacing it. He initially quoted $4,125 for the replacement but quickly reduced the price to $3,500. When we asked what diagnostic data supported his recommendation and whether the unit could be repaired instead, we received no satisfactory answers. I contacted the dehumidifier manufacturer directly and learned that JES technicians should contact the manufacturer's technical support to diagnose error codes and troubleshoot the equipment. According to the manufacturer, no one from JES had contacted them regarding our unit. To verify the recommendation, we hired two independent crawlspace environmental companies to inspect the system. Both companies confirmed that the dehumidifier was operating properly and did not need replacement. Based on these independent inspections, we believe the recommended replacement was unnecessary and would have cost us $3,500 for equipment that did not need to be replaced. Concerned by these findings, I requested that a manager inspect the crawlspace and address our concerns. On May 15, 2026, JES manager JB Samuel visited our home and confirmed that the dehumidifier was working properly, validating that the original replacement recommendation was unnecessary. While he corrected one critical drain concern and added a bolt to the crawlspace door, he also identified additional concerns that had not been noted during the original inspection. It has now been 8 weeks since our original inspection and 6 weeks since the manager's visit, yet we have received NO FOLLOW UP regarding those issues. On June 11, 2026, I sent a certified letter to Dree Gooding, General Manager of the Ashland, VA location, detailing our concerns and requesting a written plan of action. JES has not responded to the letter or provided any resolution. Our experience has been extremely disappointing. We were given a costly replacement recommendation that multiple independent inspections determined was unnecessary. Even after a manager confirmed our dehumidifier was functioning properly, JES failed to communicate, follow through on the remaining issues, or respond to our certified correspondence. BUYER BEWARE!! Before approving expensive repairs or equipment replacements, make sure you get a independent second opinion. Based on our experience, JES did not stand behind its recommendations or provide the level of customer service and follow-up we expected.

DryZone raises the "EXCELLENCE IN SERVICE" bar for their high quality services. I've used them for…read more5 years. The DZ technicians saved me from things like cracking/falling interior walls, 5 serious cracks in the house's foundation needing a vapor barrior, laying a waterproof floor and upgrading the old sump pump. This week Drew, the whiz DZ Team rep, came to perform a thorough annual checkup on all the work DZ had previously done, took various moisture level readings etc. and answered all my questions clearly. It is so comforting to have a company that really cares about its customers. [Thanks, Bill.]

I spppent $5000 to protect my new concrete driveway with Dry Zone's product Sealant Pro. However,…read moreafter an ice storm and salt was applied to the driveway, the surface was ruined. Dry Zone adverses "once applied, Sealant Pro works to blockwater and chemicals from gettiing into concrete.This protects the slab from the damaging effects of freezing and expanding water has on the concrete surface, virtually eliminating pitting, flaking, and spallng." It did nothing to protect my driveway. It's a mess! I am not sure what type of coating was put on , but I paid for Sealant Pro. They were no help at all in solving the problem and would not take any responsibility and did not respond when I asked for a referral for concrete engineer to determine whether the failure was on their part or on the part of the concrete company that did the installation. First, they said it was caused by the salt, then they switched to saying the concrete was bad.