I was recommended to this organization when I was looking to potentially move a company 401(k) plan to a different advisor. My motive was trying to find a company with good customer service.
Well, I'm glad that I found out ahead of time that this place offers anything but customer service. Phone calls - not returned. Emails - returned, sometimes. Always untimely. I called and asked to speak with another financial planner but was told since I started with one person, I had to stick with that one person. The gentleman who answered the phone did say that the advisor was aware of my previous phone calls.
Perhaps I simply caught the advisor at a bad time. I even gave him a second chance to which his last email stated..."Take care...talk soon". Honestly, I was left with the impression that the advisor had bigger fish to fry and wasn't interested in working on a 401(k) plan for a small 50 life company.
I really want to give this company 5 stars since it was recommended to me by an awesome group of insurance folks. But, there are no stars to give if the person doesn't want to work with you. read more