Friendly owners that are eager to help with any needs you may have. I've been staying here for…read moreyears and have never been disappointed

What can I say? The inside is exactly what you'd expect from the outside. The tub and counter were…read morepainted, like with a paintbrush. One of the beds was broken in the middle and if you even sat on it, it sagged way down. We only stayed here due to an emergency. But, the bed was clean and no bugs and the heat worked good. I'd have been fine with paying maybe $50 total for this room but $84 is diabolical.

This hotel is right off the highway. If your room faces the highway you'll hear trucks all night…read morelong. The fan on the a/c unit doesn't stay on to drown out the highway noise.

Reservation website took me to another website. I was charged for a refund policy and it was not…read morehonored. Front desk manager was rude and unhelpful. I am only giving one star because it is the lowest.

Highly recommend this hotel. Very clean and the staff and friendly. Quick check in, the front desk…read moreclerk was very helpful. Our room faced the interstate and can hear the noise from the interstate. However, we fell asleep it didn't wake us up. The toiletries are Dove and not your typical private label ones.

Seems to be new, although when turning on the AC in the room, he immediately smelled like urine and…read morethe bathroom smell like cigarette smoke. The rooms were decently clean, and the people working were really nice. The lobby looks good the continental breakfast was pretty good. Scrambled eggs, sausage patty and biscuit. I also had a waffle, I love the waffle makers the only problem was they only had syrup. Would like to see different kinds of things to add to my waffles, such as whipped cream,chocolate syrup, banana or strawberries. All in all the breakfast was good and there's lots of seating.

Stayed Saturday, March 2026. Happy with the accommodations…read more Room was very clean as well as the bathroom. Beds were comfortable and the stay was restful. AC worked well. The staff was efficient and pleasant to deal with. They could do some cleaning up around the outside, but they are in the process of remodeling some of the rooms. Don't let the outside fool you, this is a clean nice place to stay.

This place is poorly ran! Don't count on getting a room here. Made reservations and when we got…read morethere they did not rent us the room. Had to drive another hour to get a place to stay for the night.

Totally OK! I gave them 4 stars because they have easy parking and very friendly staff. I called to…read moremake sure there would be someone to check us in late since we were on our big road trip and this was one of our stops on the way home. The staff was super friendly and said no problem! When we arrived, they were so nice. A friendly face and greeting goes a long way. The room decor was fine but the materials used to make this place are low quality. It almost felt like the set of a TV show that was made to be disposable. There was a hole in the closet door from where a handle had hit it. The bathroom counters were just thin and cheap. There was no bar of soap for the shower, only the sink. My husband got breakfast as I got ready in the morning so we could hit the road and leave. Clean but cheap materials but the staff made the difference!

Very comfortable, clean, newer hotel. Safe location. Awesome greeters. Staff was very helpful…read more Bernice did something wonderful with the sausages! She cooked them so they had a nice brown exterior - then kept them warm in a small crock-pot. So they were hot and tasty not watery. We've stayed at only Choice hotels - Comfort to be exact...and everyone of them had clean comfortable beds! Most important in getting a good night's rest. We are now Gold members and have earned enough points for a free room or two...we (2) adult travelers would pay their full price. It's that good.

Not the best choice, Hampton Inn best option in town. Bugs in hotel room was very uncomfortable.read more

NEVER IN MY 25 YEARS OF LIFE HAVE I EVER HAD AN EMPLOYEE TALK TO ME SO RUDELY . I've never had an…read moreencounter where an employee COMPLAINS to a CUSTOMER about their job. To make matters worse, a MANAGER complaining about how "DISGUSTING" a room is and how she and another employee took an hour to DO HER JOB, CLEAN THE ROOM. Talk about no PROFESSIONALISM at all as a manager. To that manager I hope you see this and have a change of attitude because you never know what someone is going through truly. Such a shame because the other employees are GREAT, just watch out for the cleaning manager and make sure your room is SPOTLESS or else you'll get told how disgusting it is .

The Best Western in Sweetwater, TX is dated and dirty. With torn, ripped sheets, hair on the…read moretoilet, obvious mildew, this is not your go-to hotel. There are better options in the area. Choose them.

Although we didn't stay, I want to thank the wonderful manager. I had pulled over and was trying to…read morestay out of a storm. She came out and told me to just come inside, have some coffee, and rest. Truly a lovely gesture. Thank you.

Traveling to New Mexico through Texas, there isn't many options in the smaller towns our route is…read moretaking us through. Being Hilton Honors members we try to stay and Hilton branded hotels, this one was the only one around unless we drove another hour to Lubbock, tho that was way out of our way. The pictures online show a classier 3 star hotel than what you see when you arrive. The covered drive up area had rolls of carpet and a few conex boxes as well. Ok, cool, they are renovating, that could be a good sign. Walking inside, it's a visual of half done projects with some newer areas on small doses on the first floor. The dining room is next to the counter and it has newer furniture... tho no tv's. If you want your news or entertainment while eating breakfast or other meals, you better bring your own device to watch it on. We got checked in and the lady at the counter was friendly enough. Even when I requested something to be fixed that never was tended too, more on that to come. We were on the 2nd floor, end of the hall. The hallway definitely shows the need to renovate. The carpet alone is a HUGE tripping hazard with ripples and rolls all over the place, seams torn and fraying. It's a mess as it sits, not to mention its design looks like it should be in a casino. It's an interesting design. That doesn't effect my review, just an observation, tho the quality of it's condition does effect my review. The room was ok, was clean as far as I could tell. This is another hotel that doesn't use the bed bug mattress protectors, to add to that the fitted sheet was barely on the corners. Looks like they have a 4 inch side fitted sheet on an 8 inch mattress. Be warned, it'll peel up while you sleep and when you wake up you're likely to be on part of the mattress. I didn't notice any bed critters upon a quick inspection, tho I didn't tear the sheets off completely either. The pillows were smaller than twin sized pillows and very flat. I was so uncomfortable even with two pillows. The bathroom, goodness, looks like they tried to update than decided to leave the ambience of worn rustic update. The faucet and counter top was newish, but the shower was weak, the clear caulk around the seams along the shower tray was a mess, I looked like a toddler did it. The wallpaper is peeling, the ceiling had stains. It was a mix of oddities combined with shiny chrome and sliding glass doors. The reviews here on Yelp creates a lower rating. The surprise is the rating on Google has it at 4.2 stars with 506 reviews, not sure why there is such a large discrepancy. I can overlook renovations, I understand that creates a mess, tho the way it looks like they are renovating some parts and not others, or they aren't just going room by room, makes it a bit of a visual mess.

This place should not be open. Run down and horrible maintenance. No ice machine works, carpet is…read moreripped, torn or stained. Room was so bad we had to book a room somewhere else. The bathroom floor had no grout because it crumbled from obvious water damage. Bed linens were very gross and stained.

The Good: The biscuits and gravy, good as always at HIEs…read more The Bad: A/C did not work (set to 60, room temp 74) and sounded like a horror movie sound effect (see video). Moronic hanging of the shower curtain. Old, cracked caulk around tub fixtures. All stairwells filthy. Burnt edges on all omelettes. Too-cheap-tasting orange juice. The Verdict: Why would Holiday Inn Express allow this location to represent their brand?

This hotel is *filthy* The fronts of the cabinets in the…read morebreakfast room look like they've never been wiped. We had roaches in our room and another lady checking out did, as well. The curtains were absolutely disgusting and the room needs a good deep clean. Nothing has been dusted or wiped down in forever. There was a dead fly stuck to the bottom of the body wash bottle and the bathroom floors were gross. We only stayed here because our normal hotel was booked for ACU graduation, but I don't recommend this place AT ALL.

This place made a great first impression, but first impressions can be wrong. No problem at…read morecheck-in; the girl was very nice. And the room looked nice when we walked in. It had new carpet that felt clean. Even the bathroom looked okay at a glance, and I was quite amused to find the same sliding shower doors my home had in the 1970s and 80s. BUT: walking around barefoot, I soon discovered that the area around the toilet was sticky (gross!!!). The toilet had, at best, rust stains that looked bad. Paint on the ceiling was peeling. And the caulk around the shower and toilet was both moldy and failing badly. The area under the sink was very dirty too. And the lamp beside my bed didn't work. The breakfast was okay for a free breakfast, but didn't compare well vs. the offerings of peer hotel chains. The sausage was as good as I've had at a hotel, but the scrambled eggs, sitting in water, were very unappealing. I'd gladly give up the little can of Pringles and the cute towel-dog in exchange for an actually-clean floor in the bathroom.

We always stay with the Hilton group and generally love Hampton Inn. But this Hampton Inn is…read morefalling apart. There were multiple tiles in the bathroom that were just laying there. The room was in need of a major deep clean. It is very dated as well.