Great location, even better staff! Traveling the nation for work, I have been to many gyms. I can honestly say this Life Time took my breath away. You do not feel like you walked into a gym, you feel like you walked into an oasis that will improve you health. Right off the elevator, the warming staff are there to greet you and ensure you have what you need. The facilities are ALWAYS working, the equipment is NEVER broken, and there is more than enough workout equipment for even the busiest of times. I have never been one for group fitness after the military but the instructors (performers) here are absolutely the best. They motivate you, they bring you energy, and they have you coming back for more. Huge shoutout to Emma G and Peter E! If I am free and they are leading- I will be in class! I could go broke with the Life Time Cafe and Bar. The food is amazing, the drinks are phenomenal (and healthy), and the staff always smile! After a couple classes and a gym sesh, relax time is needed. Having had more than a few massages in my time, I can say that the Life Time Spa in downtown Chicago definitely has some of the most highly trained and highly skilled therapist. From the moment you walk in, the staff are kind and attentive to your needs. The atmosphere is relaxing with an incredible view of the city as you wait. The rooms are very clean, organized, and quiet. Shout out to Abraham, hands down one of the best massages ever. I will ensure to book with him every time I can! read more

It's new. That is it. This gym is constantly busy. "Busy," as in, you will have to wait for equipment, squat racks, stair masters, treadmills... whatever you need. You will wait. Gym etiquette is not encouraged, even amongst the trainers. A lot of the trainers (not all) seem very unhappy, and it is unfortunate to see the poor form they allow with their clients (or perhaps they aren't really paying attention, because they're busy filming for Instagram). This contributes to the overall feeling that Lifetime is not a gym where members go to actually train. It is place where people go to get away from their roommates, maybe take a class or two, study for school in the cafe, or film OF and Instagram content. In any event, it is more of a scene than it is a gym. If you're looking for a place to train, this isn't it. If you have a lot of time on your hands, can't afford to leave the city, and are looking for a place to be seen, head over to Lifetime at One Chicago! UPDATE IN RESPONSE TO "OWNER RESPONSE": I have provided this feedback on numerous occasions, as have many others. The only change has been extra mirrors and a rearranged gym floor. The mirrors are a nice touch but no truly meaningful improvements. read more

Arrogant front desk. I visited the pool deck today for the second time. It's pricy but can be a nice experience for a summer day in the middle of the city. However, I was quite disappointed in the way I was treated by the guy at check-in. First, he advised that the club doesn't allow people to enter the "Beach Club" on a one day pass. This isn't true and I confirmed it via chat with Lifetime's customer service. You can indeed buy entry for $100 on top of the guest pass. But he acted like he was doing me a huge favor to "let me go in for today since there weren't many people there". As he was ringing up my $150 transaction, he interrupted to help some other people. And he then said he'd make a note in my account that we'd had this conversation (in other words, "don't come back"). Very arrogant. Very rude. I suggest this company train staff on advertised policies as well as general customer service. I will not be paying $150 again to be treated as if I'm inferior. read more

We had the absolute best day here. We bought a day pass to try it out and completed a workout class, explored the weight room and then spent hours in the saunas, hot tub and cold plunge. We ended our day with a massage. Such a relaxing day! Amenities and staff were all friendly and top notch! read more

It's no surprise Life Time River North is the top gym in the Chicago area. From extremely clean facilities to supportive staff members I always leave Life Time feeling positive and accomplished. Life Time is continually adding additional group fitness classes to fit the needs of their customers. My favorite class is Warrior Sculpt and Barre. Ashley B is the best instructor! I typically will go to the LifeCafe for a smoothie before leaving. The Green Goddess smoothie is always refreshing and my favorite smoothie. The LifeCafe team members are extremely knowledgeable on the menu and nutrition information. I would also give the spa at this location 5 stars. I don't have anything but good things to say about Life Time River North. They are constantly making improvements and involving members in various events throughout the community. If you're interested give it a try- you will not be disappointed. read more

I have nothing against the staff on the floor, and the equipment is fairly nice, but the last time I was there, I found a spider in the pool and a centipede in the bathroom. The signin system at the door as well as the elevators are maddening. They automate everything poorly to save on employee expense. They are probably the most excpesive health club in the state, yet not the best. They have a BBB customer rating of 1.2 stars. The app is not user friendly, and my chat with Nan Diasabeygunawardena, the corporate office member relations official was not pleasant. He ended up canceling my membership involuntarily after 2 weeks of me using the club with some difficulty. No kind of refund for the exorbitant fee that they charged. He was far less than polite throughout the whole ordeal. I would not recommend Lifetime Fitness. read more

I really used to love Life Time and had such high hopes for this river north location, but I agree with many reviews here about its staff (not ALL staff) and customer service. Sometimes there can be a security concern w/ no one watching the front, which another member on here had expressed. Coming in early in the morning at 4-5am, no one would be at the front desk, and I could just walk into the club without checking in. I wrote an email to management and never received any acknowledgement of these safety concerns. I also had another incident when I had inquired the front desk one afternoon about swimming lessons. Front desk staff gave me the swim instructor's contact information. When I contacted the number given to me, the swim instructor had quite an attitude. She said the front desk wasn't supposed to give out her number, she's not working right now and was very upset about it. I can understand that the front desk may not have supposed to give the instructor's number out to members, but the way she spoke to me left me a bad impression, and I never continued seeking that service. Customer service, management and staff training really could use some work, especially how much members pay. . Can't identify as a luxury gym diamond/platinum club without delivering consistent excellence... The positives: I do have a great experience with one of their estheticians, April, at the lifespa. I am no longer a lifetime fitness member unfortunately, but I will still continue to come to life spa to see April for some services. read more

Gym is ridiculously overpriced for what they offer. Be prepared to pay for parking daily on top of 250/month membership dues. You are definitely paying for location and there are much better options in the city than this gym. The lifetime fitness facilities in the suburbs are much nicer and larger offering more equipment. read more

This is the worst customer service at a gym! Your in the city need to be respectful and courteous to your guests! The woman at the front desk has the worst attitude! East bank definitely is better treatment to their guests! read more

Nice facilities but horrible staff. They don't even watch the front desk??? This is a security concern! They need to make sure only members are coming into the club. Overall staff efficiency is worse than any lifetime i've been to. Mangement never answers the phone. read more

I'm paying an arm and leg for a membership here.I came in the first time they literally told me that the rooftop pool pass is a SEPARATE FEE. It's $750 for the WHOLE SEASON, and $100 for 1 day. They wouldn't even grant a courtesy day. Ridiculous. Never coming back here ever again and I'll notify everyone else about this. Horrible customer service and fees. read more

The gym is a dump. Staff is unprofessional, gossipy, and rude. In fact, staff have been fired for having affairs with a married member, or drinking and partying on-site after hours. The bathrooms and locker rooms are disgustingly filthy. When equipment breaks, it takes forever to fix, or they just remove it altogether. Then there are the prices. They jack up the membership costs regularly, while taking away benefits (e.g., ability to use other locations, gym hours, etc.). Then there is safety, and by that I mean the lack thereof. There are frequent break-ins to vehicles parked in the parking lot. The solution is to warn you about break ins, but they don't bother to hire a security guard to patrol the lot. At the end of the day, it is an overpriced, wanna-be club. You will do much better at East Bank Club or Midtown. read more

A lot of problems with this new gym which was promised to be essentially perfect, but they have improved or fixed most of them, even if it took about four months. Management seems more competent, and the employees who seemed to hate their jobs have all left. It's a a large and gorgeous gym with amazing amenities, great yoga classes, a spa and cafe, just insanely priced, and the fact that they charge for parking (yet Whole Foods customers get 90 mins free) is why I'm giving 3 stars. You end up paying about $100 month to park, and even employees are using a huge chunk of their paycheck to park. Stop being greedy, pay more rent to the parking lot and you guys can easily give your loyal members AT LEAST 30 mins free, and then charge after that. Every member I've spoken to has a similar love-hate relationship with the new downtown location, and many have dropped their memberships simply because of the parking situation. If they don't budge on it, I give this gym 2 years before it is shut down due to lack of members. read more

Why is this location $100+ more than the huge Skokie location? That is a huge increase in price!!! Why the massive difference?

The gym itself is state of the art and has everything you could want. However, I joined the gym to do classes and the app doesn't even let me make reservations(several other members according to lifetime have same issue) . Every time I've asked someone about when the issue will be fixed they simply reply they will follow up however they haven't. I'm consistently calling to try and get into classes however can't get thru to anyone or if I do more times than not the person doesn't have the "credentials" to make the reservation. Extremely frustrated with Lifetime. read more

We joined Life Time River North almost year ago--big mistake! They churn through trainers, firing the good ones for unknown reasons, so it's impossible to have any continuity. They recently separated the circuit training equipment in two different areas of the club, making it extremely difficult to have an efficient workout. We went for two weeks with ice cold showers. Cleaning leaves a lot to be desired. While there are some very friendly, helpful front-line staff, management is unresponsive or defensive. read more

A very well organized and clean facility. Has a lot of amenities though i mostly joined for the gym. I ended up also opting for a massage every once in a while and turned out to be great too. A great option for those looking for full on fitness centers. read more

I have been coming to this Lifetime since it opened. The fitness classes which are included in the membership are amazing. Emma G and Christy W are great motivators who focus on the mind and body. And David in the spa is truly an expert when it comes to cutting hair. read more

Most disappointing LifeTime I have ever been to. Coming from EastBank Club, my expectations were high and, unfortunately, they were not close to being met. This gym pales in comparisons to its counterpart on the west side of the city. I was put off the second I walked in when I was told that I had to pay $50 to TRY OUT THE GYM. I have belonged to 20+ gyms in my life and have never heard of this. Then, they charge you $250/month and you don't get access to the outside pool! It's a literal scam. I went to look at the pool (because I was considering joining) and the staff gave me a 2min time limit and then told me to return inside. Terrible experience. If I am considering a $250/month investment, let me try it for free and actually look at the amenities that are offered. Sad sad sad lifetime. I expected much more for those rates (20% more than EastBank with no tennis, no golf, 1 bball court and no access to outdoor pool). Zero stars if I could. read more