This hospital is a joke for care that's life saving. Heaven forbid your insurance won't cover a…read moreneeded test while admitted that could save your life. Nope. Sorry- won't do the test... they play off obvious signs of life threatening illness and tell you to make an appointment for out patient care. THEN they can address it. I pray none of you experience what I did and end up losing your mom; your best friend or otherwise like I did.

The only reason I am giving this review a two is because the doctor was somewhat apologetic for the…read moreway me and my husband were treated yesterday morning. My husband wanted to take me to the doctor to get seen because I haven't been feeling well for the past couple of days. We got there at 10:00 am and I expected a long wait in the waiting room. I updated paperwork with my new married name and turned it in to the front desk. The front desk obviously did not update my information because I was continuously called by my maiden name, which caused confusion. I told the nurse that my name should be updated now according to my insurance. I did not get a response from her. Then when the doctor came in to take a look she kept saying "it is not Covid. I will test you for the flu. I can test you for covid but I do not recommend it cause it will come back negative." I trusted this doctors word. My husband was alarmed because I was showing symptoms of covid even though they are mild (thank the Lord) but we allowed the flu test. The tech came in to administer the flu test and then said it would be a couple of minutes. After 1 hour and 15 min I asked my husband to please check at the nurses station for the test and he came back saying the nurse was "working on it". No one came to check on us or tell us if we were next to have our test results done. I understand the healthcare system is very overloaded and I appreciate/respect all doctors, nurses, and medical professionals. However, we ended up waiting in that exam room for 2 hours without anyone coming to speak with us about my test. When I asked another nurse to please check I told her that they had my name wrong in the system so it could be my maiden name or my married name. The doctor came back into the room and responded "oh it's you." And darted back to find my test results. It ended up being that my results were just laying in a pile and no one had come to check on us. The doctor came back and said my flu test was negative but she did not recommend I have a covid test taken. We left very upset and went to another office called urgent MD and was treated within 30 min of being there and was out by another 20 min. It turns out I am positive for the covid virus. The bottom line is I trusted that doctor at this office to make a diagnosis and to help me get well. But because of miscommunication and no follow up I could have infected hundreds of people at my job, grocery store, and etc. The doctor was somewhat apologetic like I said but I feel as though I was not treated correctly because I did not have severe symptoms. However without proper treatment I could have really developed bad symptoms and also infected many people.

As a veteran I am usually just grateful to have healthcare, so coming on here to write this review…read moreis saying a lot. I've been to two VA hospital in other states and this Facility is by far the worst. It's so bad you can't even get in Contact with the patient advocate. You at either waiting for months for an appointment or in pain in the ER waiting for hours. There is very little compassion within this facility.

I've been a patient here for about 2.5 yrs. I just left a positive review on their podiatry office…read morebut I just wanted to say that I've also been to their MRI office, their pain management office and their emergency room. I was super impressed with their MRI office and their pain management office; extremely professional and quick. My experience at the ER was very good but I wasn't able to get in and out as quickly as I wanted and it was CRAZY cold in the waiting area (many of us were given blankets) and I don't normally mind the cold but this was beyond what I've experienced before. It took me 2 hours to get seen, get prescriptions and get out. That said, I was seen by Dr Mah after only 65 mins which was pretty good for an ER figuring I only had painful sinusitis so I was low in terms of priority. Dr Ma was very nice and told me to wait in the waiting area for my prescription paperwork. The thing that got me was I had to go up to the desk 40 mins after leaving Dr Ma's office to get action on my prescription paperwork. I'm not sure much longer I would've been there if I hadn't done that. Luckily I did so I was out in 2 hours. I had to go back in for a meningitis concern on a Saturday which either meant going back to the VA's ER or a MedStop and I chose the MedStop which was a good choice as I was in/out in 20 mins with prescriptions in hand. I still give the VA hospital (both downtown and uptown locations) a FIVE STAR rating b/c my overall experience has been phenomenal in the past 2.5 years.

My husband has non-hodgekins follicular lymphoma. After radiation, he developed 3 different…read morerashes in 3 different locations a year after treatment. He showed Dr. Long and he was just as baffled. We get a phone call a few days later from Dr. Long's office. He had reached out to a dermatologist friend and he relayed what he was told. My husband did exactly as instructed and it worked! THANK YOU DR. LONG!

HORRIBLE!!!!! My family member has to wait more than an hour past their scheduled appointment (last…read moretime was 1 hour and 45 minutes). The doctor she saw LAUGHED at her because she was too old to be accepted to a trial that had opened up. He literally told her, The meds your taking just don't work and that was your last hail-Mary so I don't know what to tell you. NO EMPATHY, NO COMPASSION. I called the office manager to express concern and she has not called me back, and it's been a week now! There were several other things the doctor said that were equally as horrible but I am putting all of that into a letter being sent to the Medical Board! COMPASSION AND EMPATHY SHOULD NOT BE OPTIONAL IN ONCOLOGY!!! An oncologist shouldn't tell a 56 year-year old to go home and die because there's no other option! CRUEL AND HORRIBLE!! I'm sure his entire staff would be mortified if they knew he also came into the room complaining about them to us (which is how he started the conversation...not with hello...complaining about the staff and their incompetence!) Dr. S.... is a horrible person and needs to get a different job, perhaps as the guy that kills cattle for a living as he doesn't seem to care about life so that would be more suited to his abilities as a human!