All Labs, No Answers or Compassion--Avoid This Place…read more We were clients of Cross Creek Animal Medical Centre for over three years. Sadly, the only good thing to come out of that time was a referral to a vet who was a qualified surgeon--something this office could not provide. In all that time, we never met Dr. Hodge in person because they never allowed you in the office with your pet. We only spoke with him over the phone after he examined our dog after each visit. The last and only time we were finally allowed inside the office with our dog (in July for more labs), Dr. Hodge wasn't there. Instead, another vet was filling in. This office seems primarily focused on running excessive, expensive lab tests -no definite answers, just the suggestion of more testing and supplements. For senior dogs, they also want additional "routine" expensive labs every six months. Misdiagnosis or no diagnosis--it made no difference. There was never any resolution. If you have a senior pet, I strongly suggest you go elsewhere. I had read other Google reviews stating that this clinic is unable to treat dogs with allergies, and that has absolutely been my experience as well. All they offered were allergy pills that never addressed the underlying issue(s). Near the end of our senior dog's life, he was no longer able to eat or drink without choking. Less than a week after being seen at Cross Creek Animal Medical Centre, we were rushing to an emergency vet -scared and desperate for help. The emergency vet gently informed us that our dog's condition would continue to deteriorate, and all outcomes would be the same. Out of compassion for our sweet boy, we made the heartbreaking decision to end his suffering. The emergency vet reassured us that "a day too early is better than a day too late." With tears and hugs, we said goodbye to our beloved dog of 15 years. When we got home later that morning, I called Dr. Hodge's office and left a tearful voicemail explaining that our dog was gone. I also called our prior vet of over 12 years, the dental vet we had an upcoming appointment with, and close friends and family. That brings me to today, just over a week later. We have our dog's memorial items, and we've received flowers, cards, and calls from friends, family, and even our former vet's office--who called and sent a handwritten note. The emergency vet who had just met us even sent a condolence card. And from Cross Creek Animal Medical Centre? Nothing. No call, no card. No acknowledgment of our loss. Nothing. So I called them today to ask if they even received my message. I spoke with Eniko, a vet tech. She put me on hold and then returned to confirm they had received my voicemail and the emergency vet's note that we had euthanized our dog. I was stunned by how cold, dismissive, and uncompassionate her tone was. I asked why we never heard from Dr. Hodge, didn't he care or want to know what happened? Eniko replied that Dr. Hodge likes to give people time after their animal dies. She claimed a sympathy card had been sent on July 31st. We never received it. I explained how it felt like their office only cares about billing for labs, not actually helping pets or their owners. Rather than offer any empathy, she told me I was being rude and said she would just chalk it up to me being "emotional." She even raised her voice at me. Then she offered to have Dr. Hodge call me--something I had no interest in after how poorly this was handled. I told her I didn't want to speak with either of them again, and she hung up on me. Eniko could have easily handled the conversation with kindness and professionalism. Something like: "Yes, we received your message. We're so sorry for your loss and apologize for not reaching out sooner." Instead, her tone and attitude were cold and unacceptable. Honestly, Eniko comes across as an unhappy, overworked and unskilled vet tech who shouldn't be answering phones or interacting with grieving pet owners. Do yourself and your pet a big favor: avoid Cross Creek Animal Medical Centre.

Amazing staff. Amazing Vet. Always there when we need them. We are grateful to have them on our…read moredoggy team!

Dr Tammy is now seeing our 2nd Newfoundland puppy the first now nearly 3 years old. Her gentle…read moreprofessionalism with both the dogs and their owners leaves you at ease while she attends your animals.

If you want your pet misdiagnosed, the doctor to never speak to you, and your concerns to be…read moredismissed, then I'd recommend this clinic. I was never overwhelmed by their service but everyone was nice enough and my dog was healthy. the first time she had any sort of abnormal clinic symptom, I took her in out of caution, and I never felt like we got to the root of it. her treatment plan was changed at the register with the doctor sharing new lab results. prescribing meds she didn't need. i took her to specialist on my own and found a very different concern - cancer. they missed it. after they were notified of her diagnosis the clinic never even gave me a courtesy call to check in. and after my pet passed, not even a condolence. There's plenty of great vets in the area. look elsewhere for your pet care.

Precious Angels has been an absolute lifesaver for my husband and me. Before Precious Angels, we…read morewould have to board our dogs and one of them would get anxiety and scratch her nose off on the boarding cages. It was quickly becoming "not an option" for us and we were lost on what to do... until Precious Angels came along!! Rita is amazing with our animals (two dogs, a cat, and some fish) and takes excellent care of them when we are out of town. Before we "booked" Rita, she came over to our house and met our animals so we could get her acquainted with them (we have a somewhat stubborn and skittish Shiba Inu who takes a little time to warm up to people) and our house. Rita has always been extremely patient with our requests and directions and always follows up on emails to me. She even sends photos of our pets to us when we are out of town (which I love!) and gets our mail! We have used Precious Angels for short weekend getaways and even 2-week vacations. Everything has always gone perfectly smoothly. Like I said above, Precious Angels and Rita have been a lifesaver for us. We love to travel and hate boarding our furbabies, so this has been the perfect option. Our babies get to stay at home in a familiar environment and we get to rest easy knowing they have great care. I cannot recommend Precious Angels enough!!

Rita watched my two cats (one of which is diabetic and needs insulin shots on a schedule) for a…read moreweek while we were away on vacation and she was wonderful! I got status updates and pictures of both cats twice a day. She even got my hider to come out and play so she's got the touch!

We have used Lucky Dawgz for short boarding stays on a fairly regular basis for almost 2 years now…read moreas we have family who live a few hours away that we visit every other month or so. We even used them for our honeymoon! We have had a great experience every single time. Between the great pricing, the free nights you earn and their clear love of all things furry you can't beat it. Not to mention he large fenced in rooms your pet gets instead of a tiny little crate. We originally chose this location because it was the only one in the area that allowed my lab-pit mix to join in play groups due to her breed (she is the sweetest dog you'll ever meet). We keep using them because time after time we pick her up and get a 5 minute story about how silly and sweet she is, or a detailed reenactment of how she was playing out back. From the stories they tell and the fact that they know my dog by name as we walk in, you can tell they care for your dog as if she was their own. Though it may not look like the fancy "pet resorts" around this area, you can guarantee my pup is getting the best care she could from anyone in this town. Thanks guys! See you soon!

It was nice that this place took us on short notice. We needed a place for our puppy to stay since…read morewe were buying a home and couldn't have her stay with us. They also took her to the vet to find that she had a UTI. More on this later... The place was at an old house. It was quite small, but it was what they had. The rooms were little wooden walled rooms. It was nice that our puppy wouldn't be shoved into a small crate or cage somewhere. We interacted with one woman who was very pleasant. A couple times later, that woman was gone. We were then dealing with another woman who was far from pleasant. She had a very condescending tone each time we spoke with her. She argued with us about the rates and dates of stay. Even if the customers were wrong, you don't speak to them that way. This is Customer Service 101. They took our puppy to the vet when there was a suspected UTI. This was very awesome of them to help us out with this. That seems like going above and beyond to me. We are very grateful for that. What's upsetting is that they didn't give the medicine to our puppy in appropriate doses. The pill was prescribed at once every 12 hours. There were enough to be done in about a week. Two weeks later we picked up our puppy and the medicine still had a few pills left. This means that our puppy did not receive the dosage correctly. If this were a more serious UTI, or other condition, things could have been much worse for our dog. The business ended up relocating while they had our dog. They told us they would be moving, but didn't give us a street address. They mentioned it was "down the road about a mile." We drove down that way, but couldn't find it. We were able to get the address and find the place on the day we picked up our puppy. The new place was in a mobile home. We didn't tour or care to look around. We can't give feedback on that new location. Overall, we weren't happy with this place based on the woman owner. We started out happy, but that turned around when she spoke to us the way she did. I would not recommend this place to a friend.

Updating my review because Michelle,the owner, went over and above to make this right. Again I am…read morehappy with CJ and her grooming as she was very very sweet and would recommend them which is why I posted before and after pics to see for yourself. I am just unhappy that I am apparently allergic to the products used. But that has no bearing on other clients or their services. This could easily be a one off and personal for me. My LuLu doesn't show any signs of allergies and has been great since the grooming.

I did not know what to do! My dog was so smelly after getting out in the rain I did not want him…read moresmelling up my car or home. The answer get the groomer to come to me. Booked and done. Thank you great service with a smile. Yes we will use them again.

Pet Buddies is awesome. Christine is so easy to work with. Mocha coconut loves her. She works out…read moreof her house so it is the ultimate personal grooming experience. no cages whatsoever. As soon as he is done, he is playing around the house with her other pets which are also shih tzu and cats. It's clean nice, modern and fresh, and mocha ends up looking perfect and smelling perfect. Prices are great too. Can't say enough wonderful things about Christine. We love her bunches.

Christine is awesome! She has groomed my 6 fur babies for years and grooms them perfectly plus…read morethey love her! I never worry about leaving them with her she takes care of them just as she does with her own babies and she NEVER CRATES. She verifies appointments the evening prior, no two dogs are ever there at the same time when you drop off or pick up, whic I appreciate. I would never use any other groomer and would highly recommend.

These pet sitters are amazing!! Truly knowledgeable about dogs and really care! I needed a pet sit…read moresitter for my 12 y.o bichon frise. Normally one of my kids would be available to stay with him but this was a family Christmas out of town and I didn't know or have anyone and after reading other teviews I contacted them. They have a limited area of coverage and thankfully I just managed to be inside the area! I am so grateful and appreciative of the care they gave our pup! They are amazing and if you are lucky enough to be in their service area do not hesitate to contact them because your fur baby will be given excellent care! I needed twice a day feeding visits with walks and they were able to accommodate his needs and provide reports! I will definitely ask for them for any future needs!.if I could give 10 stars I would!

Deb was a God send for us when it came to our fur babies. we always did in home visits as our dogs…read morewere not socialized by the time she started with us. Even when we went on vscation, Deb or one of her Nannie's, even Manny Rob was there for us. she is not expensive at all if you compare with a kennel. kennels aren't good for your pups anyway, they are better off at home. We've moved out of her geographical area so I can't use her anymore. I must say she has helped me personally get through the pain of Fenway passing on. so if you are thinking of needing help in taking care of your pets, contact Deb. she will answer any of your questions honestly and forthright. I highly recommend her and her Nannie's, even Manny Rob if necessary. She does it all.

Bought some doggies diapers and they were too small. I had to open the package to see if they fit…read moreand they didn't and they would not refund my money for them because they said the package was open. Well, how would I know if they fit if I didn't try them on and besides that I knew by looking at them after I open the package that they would not fit. So they just took my money no refund.

Nice new pet store in Wesley Chapel! It has Mocha Coconut's food Fromm and other healthy pet foods!…read moreThere are supplies for all of your pets. They also have the Seven Oaks Pet Hospital next door. They are connected. They have special sales every day so make sure to ask for their calendar or look it up online. We recently went here to pick up Mocha's food since it is 10% more off every Fri through Sun in October. Also every Tuesday is Trim Tuesday. They trim your pet's nails for $5. Check out their cute cat which walks around with fancy hair cuts. That's because there is also an in-house groomer. Her name is Duncan and she is so sweet!

They always do an excellent job grooming my very hairy mutt. I post a before and after so you can…read moresee the improvement. I have taken my boy here quite a few times & every time they are very welcoming, he is excited to go back, & when I pick him up he smells great! I haven't used the boarding side of the lodge but if i ever need to board I definitely would based off how well he is treated during grooming. They also have super cute dog treats at the front like pizza, fries, & cookies which all my dogs love

DO NOT TAKE YOUR EXOTICS (bunnies) HERE I was left with…read moreHeart break and in disbelief of losing both my happy, healthy bunnies. We received NO updates except the one day on the 26th of 8 photos of them in that quick moment. and that Mochi "died" on the 30th and yet still heard nothing about Onyx.The youngest Mochi who had just turned one years old passed away at the facilities on august 30th 2024 .For some reason I was contacted before the emergency contacts even though it was known I would most likely not have service the whole trip,Luckily enough I had service long enough to tell my emergency contacts to go get mochi's body (which was put into a small Amazon box) and Take onyx home. With Our second to youngest Onyx who was one in a half years old the employees stated to our emergency contact "Onyx was unphased and fine" of Mochi's absence even though they were bonded, yet Onyx came home very ill, with a head tilt, the moment we arrived home we rushed onyx to the emergency vet to find he went from 8lbs to 3.5lbs and was put on critical care, and had a follow up appointment unfortunately Onyx passed away at that night at 11:55PM September 1st 2024.we later spoke to our emergency contacts and heard the lodge staff had said " they suspected it was G.I. Stasis that took mochi's life" and my question is why was Onyx not taken to the emergency vet after mochi died especially since they are housed together and has a head tilt? If two perfectly healthy young bunnies come into your facility are housed together and one suddenly dies I would think that you would take the other one to the emergency veterinary or contact the emergency contact? The lack of urgency, communication and all the confusion in the few explanations given and then to actually ignore, not answer or acknowledge specific questions we have had is absolutely unacceptable.