Ivonne is great. She helps you with everything and she goes above and beyond for her clients

I don't usually leave reviews, but I feel it's important to share my experience so others can make informed decisions. I enrolled in a course through Tax Liberty on South Ventura Road and completed it, including the California state portion. However, I was later told it wasn't submitted--despite having done all the work. After finishing in December, I followed up in January and spoke with Yvonne Ramirez on January 23rd. She acknowledged that the state portion hadn't been submitted and asked if I wanted her to do it. She quickly logged into my account and noted it showed 75%, which was confusing since I had completed everything. My friend was with me at the time and helped screenshot all my completed lessons and records, just for safety. I trusted that Yvonne submitted everything properly, but it turns out it still wasn't reported to CTEC. This issue continued unresolved for months, and I've had to constantly go back and forth with them. To make matters worse, I lost access to my account. I never used my email to log in, only a username with a shared password used by multiple students, and I couldn't reset it because it wasn't linked to any email. Eventually, someone from Tax Liberty reached out and created or linked an account using my email to help me reset my password. Once I logged in, all my coursework--federal, state, everything--had been wiped clean as if I never took the course. How can I be expected to resubmit or complete something when access was taken away and then reset with all progress erased? This whole process has been extremely disappointing. I paid for the course, completed it, and did my part. I expected professionalism and proper follow-through, but instead, I was met with miscommunication, technical errors, and a lack of accountability. This experience felt even more personal when I realized the dynamics involved--connections and friendships that may have played a role in the way I was treated. I say this not to attack anyone but to point out that professionalism should always rise above personal feelings or associations. In hindsight, I should have gone with a more reputable company like H&R Block, where I've had positive experiences in the past. Unfortunately, I was referred to this program through someone I worked with, who also had questionable professionalism. All that said, I leave this review not with bitterness, but with the hope that it will help someone else avoid the stress I went through. I trust that God brings everything into the light and that justice will be done in His timing. Be cautious, ask questions, and document everything when dealing with programs like this. read more

Today had a wonderful experience preparing my taxes by Pablo V. Best experience ever, very thorough and friendly throughout the process. If your around the area and need truth worthy tax consultation or filling taxes I would highly recommend Pablo. read more

Very disappointed. I went in trying to do my taxes the lady that helped me said I can first give u and estimate blah blah since according to her I wasn't going to get much said your better off doing them yourself ! From the jump she didn't seem like she wanted to do them but for her to legit say that to a customer was beyond rude and unprofessional!! read more

Pablo Villanueva was very professional, friendly, informative, helpful and quick. I really liked his service. He helped me with answering all my questions. Give him a raise. read more

Pablo Villanueva is a perfect tax preparer. Helpful and patient. Helped me with my school tax expenses. Highly recommend your appointment with Pablo read more

Just did my taxes and it was fast n easy! Great customer service and got me the biggest taxe rembursment possible i highly recomend their service... read more

Update got a chance to speak with the manager she is a lovely person she rectified the situation beautifully I do recommend this business

Julio Juarez at the Saviers location helped me out big time . He explained everything in detail and was very professional. I recommend liberty tax on Saviers to all my friends and family. read more

Made an appointment for 9am! No one in office,when Yvonne didn't show up Until 9am,so she had to op everything up! after That,hands me paperwork to fill out! Which I didn't understand! She acted like she didn't know what I was talking about! I filled out paperwork that was sent through email! So she should have known why I was there! So said cancel my appointmen! and walked out! No customer service! NO CUSTOMER SERVICE! I went somewhere else and was treated with respect! read more

Just filed our taxes here the other day and I must say that this place exceeded our expectations. Welcomed as soon as we entered. We were offered refreshments and a snack. Our boys even got a little goodie bag and coloring sheet. I went around 1pm on a weekday and did not have to wait at all. They do appointments as well so if you're crunched for time that is recommended, place was filling up by the time I left. Brenda was awesome so friendly and very through asking questions to make sure she was getting us the best return possible. read more

Great service from Liberty Tax! Silvia Lara was so patient and kind. I would recommend their service to everyone!

This business commits fraud. Steals your hard earned money. Charges over $300 for a Simple tax return. They are not straight forward. Everything they do is backwards. DO NOT COME HERE. The money should go directly into your account. Instead liberty takes your money then decides how much you get. This is illegal and unethical on every level. Karma will get you. Don't worry. They'll find all of you. read more

I did my taxes for the first time today with Bertha she was so much help and super friendly definitely recommend her! They offer snacks and drinks and have good music playing the whole time. Also since I was referred by a friend I got $50 just for filing with them! Great place read more

I hate doing my taxes seems like such a hassle every year but I found a great place where I feel so comfortable and relieved knowing Im working with the best. Belinda Lopez made this experience exceptional never did I think I'd walk out of here happy and without a headache. The owner is amazing always getting involved with the customers and making sure the agents have exactly what they need to help each customer. I'm very impressed and truly recommend everyone to come in here and have this amazing team help you take care of your taxes. VERY HONEST TEAM! read more

I've been using Liberty Tax for several years now. Brenda, Ivonne and Bertha are always so helpful and pleasant to work with. They take their time answering whatever questions I have as well as making sure I get the maximum refund. ThIs year in particular I needed guidance since I was reporting my property taxes since it was my first time reporting the purchase of my home. I made an appointment and was helped as soon as I walked in, I appreciate all the help and patience when working with these lovely ladies! read more

I've been doing my taxes here for three years already, Mayra Leon is very friendly, professional hardworking and a very helpful girl! Great experience! They offer snacks, and you get $50 for doing your taxes here and more prizes if you refer a friend! read more

I came here and did my taxes yesterday it was ok they charge way too much and talk bad about the company down the street. I went there today and they couldn't help me. They don't know all of there stuff. And all there forms ivonne was actually really helpful but the other women who never said her name was rude and seemed she didn't know what she was doing. Make sure you get all your paper work together . read more

Came in today to do my taxes and the process was fun and professional. This is my 3rd year filing taxes with Liberty Tax, and it was an awesome experience. My tax professional "Bertha Prado" is the most humble and amazing person to help you file your taxes. She answers your tax questions, comments, and concerns throughly really well and makes you feel at ease with your concerns. I highly recommend people to come here to file taxes, because they really strive on helping you get the best tax return. And please ask for "Bertha Prado" she is just excellent and makes your tax process really fun, I promise you won't regret it! read more

The only reason im giving this place 3 stars its because elizabeth was really nice and helpful. She deserves 5 stars as individual. Nway. After almost a week of waiting i couldnt even get a single call back to know the status of my tax paperwork. :( not cool. read more

If you have any questions regarding ITIN's go see Ivonne at Liberty Tax, she is the ITIN Queen.

I use to dread getting our taxes done until I started going to liberty tax.. they made my life so much easier by creating a form personally for my business to keep track of expenses and etc.also they was able to help us with letter and documents when we was Audit by the IRS.. I really like their work ethic and recommend my family friends to come here!! Thanks Parul and the manager of the store'!! read more