I really hope my experience is an anomaly and not a true representative of Liberty Tax Service.
I'm a recent transplant to this area, and decided to skip my usual tax guy (located in Milwaukee) and come to this location. I dropped by, and they were extremely busy, but they were still very accommodating and polite, and gave me a list of items that they needed from my end. Once I got everything they needed, I dropped by and at the time I was handing it off, I ask about their change. I wasn't give a dollar amount, but instead was told that it depends on how much work they have to put in. I didn't think too much of that then (and maybe I should've). I got a call back within a week to come in and sign all the documents, which, again, she was very polite and thorough. Once everything was signed, and it was time to pay her, I was quoted 400+ dollars initially, and then she applied a coupon to bring it down to around $350. From my end, that is more that double of what I paid in Milwaukee. I paid obviously, because she did do all the work, but I wasn't too thrilled about being surprised with that amount. I do want to end my review to reiterate that they were extremely polite and professional every step of the way, and if you're comfortable with their service cost, then this is the place for you. For me though.... I just might make that drive up to Milwaukee. read more