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Services - Liberty Mutual

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9 months ago

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Winsurance

Winsurance

(1 review)

Lake Houston

They quoted us rates at incredibly high percentages. We had said we would move forward with one of…read morethem, they sent over the paperwork, but we had found another insurance for a MUCH better rate. It was communicated that we did not want any of the policies. We NEVER signed the paperwork for authorization to submit. However, they sent it to our mortgage lender and it was taken from our account. We contacted them, they canceled it. We thought that was the end. It was communicated we did not want any affiliation with Winsurance. We just got an email saying they hit our mortgage lender AGAIN for another policy. AGAIN- WITH NO SIGNED AUTHORIZATION!!!!

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. My team has over 30 years experience in the insurance industry providing fast and friendly service. Our customers are customers for life. We have agents that can speak multiple languages as well (Spanish, Vietnamese, Cantonese, Mandarin). Personal: We provide auto insurance, motorcycle insurance, home insurance, renters insurance, boat insurance, life insurance, and specialty policies like personal articles insurance for your engagement ring, camera, bicycle and golf clubs or RV insurance, ATV insurance, Snowmobile insurance, and golf cart insurance. Commercial: Whether you're self-employed or run a major corporation, you deserve to have the right insurance coverage to protect all of your hard work. Don't leave your business exposed to the possibility of loss; let our dedicated team step in. Communities: Our agency understands the unique insurance needs of the community whether it's flood, wind/hail, earthquake, or fire - because it's our community, too. That's why we can offer you the right homeowners, rental, flood, automotive, and other insurance policies to best protect what matters most. From protecting the roof that protects your families to putting a buffer around your car's bumper, we're equipped to get you the policies you need at the prices you deserve.

Butch Standerfer - State Farm Insurance Agent - State Farm Agent

Butch Standerfer - State Farm Insurance Agent

(2 reviews)

Lake Houston

This should be zero stars! We've been customers for over 35 years, and we've never missed a…read morepayment. Our roof has a gigantic hole and missing shingles all over, all of insulation in our attic was destroyed, there is inside damage from water leaking through the hole, wired smoke detector system was destroyed, and we no longer have a fence due to Hurricane Beryl. State Farm is saying that it will only cost $2,000 to repair everything. (The smoke detector system will cost more than that.) The estimates we've received average about $31,000 for just the roof. Butch is absolutely useless and doesn't even have knowledge of the appraisal process. He actually told me that he would hire an attorney if it were him. Why should I have to retain an attorney? Why can't SF just honor their policies? Do what I've been paying you to do! You can look at the picture of my roof and common sense should tell you that it would cost far more than our $9000 deductible to fix that. Also, no reputable contractor is just going to patch that.

Great office! I have used this agency since 1993- ALWAYS get great service, can always talk with…read moresomeone in the office. If I email them I get a response the same day. We have our homes, vehicles, and life insurance through this office. We moved 200 miles away and still use them because the service is so good. When we had to make a claim 10 years ago for a devastating car accident with injuries they took EXCELLENT care of us!

Liberty Mutual - homeinsurance - Updated May 2026

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