Staff used to be super responsive and good. Now they don't return calls and aren't helpful.read more

Outstanding Customer Service. My family has used this agency for years and we never get lost in the…read moreshuffle. Even with the rate increases outside of their control they always work with me to find better ways to save on all the product coverages they manage for me.

Once again, I am renewing my auto insurance with Tiffany Brimberry…read more Margaret is so very helpful in trying to get me the best coverage for the best premium. She's very thorough, patient and courteous.

YOU ARE NOT IN GOOD HANDS. Horrible customer service from both the local agency and the 800 general…read morenumber. I called a week in advance to update my car insurance policy for an accurate quote for the next six months coverage.The CS person from the 800 number that started the process did not add my son, so the quote was incorrect. Not able to solve the problem, she transferred me to the agency which I have called first, but it seems that when the local agency doesn't answer it gets automatically routed to general customer service. I explained to a lady from the agency my problem and at the end she was also not able to add my son because the CS person did't do the process correctly, however her concern was not trying to solve my problem but rather to make sure that I gave her a good rating about her service, solving the issue was not her priority. All companies and employees should know that when you receive bad service it reflects on the entire company. Since due to Allstate incompetence I had to wait almost a week to add my son I decided to shop around to have an alternative to the Allstate quote. While shopping for the quote I found a better quote for my two properties which I also had with Allstate so I decided to cancel all of them. Fed up with their customer service I canceled the insurance online on May 30 which was the last date of the car insurance, but I needed to be transferred to a chat conversation, I waited to get an answer they never connected, obviously a system glitch on their website so I called the agency and they did not answer. I called again on May 1, but they did not respond so my call was routed to the 800 number and they said it will be canceled on May 2. I told them what had happened and I was told they would escalate my problem and should get a response within a few hours but it never happened. I called again to the office and left a message for the second time and finally someone called me back saying that they were having power outage problems. I explained my situation and they canceled my auto quote but they did it for May 2, so I need to pay $9.11. Having different answers from the 800 number I decided to only talk with the local agency. The agent I spoke to was a lady named Jasmin Villagram. She asked for the declaration page, which I sent to her the same day she sent me a message stating that my auto insurance was already canceled. I replied to her stating that I already knew it was canceled. The problem I had was that they canceled my quote for May 2, and I needed help with the balance they wanted me to pay when they put the cancellation date on May 2. I contacted the agency again and asked for the office manager. I spoke with Daniel and he also told me he will look into it and I never got a call back or a resolution but instead today I got a bill that I owe them $9.11. I know $9.11 will not make me poor but why pay these multi millionaire companies because of their errors. Bottom line: YOU ARE NOT IN GOOD HANDS as their logo states this is actually one of the worst companies you can find. When I finally was able to talk to someone it was only for the person that answered to argue with me and threaten me with a collection disregarding the fact that I have cancelled on the 30th. You do not get better quotes having properties and autos together with this company. People should shop around for better quotes. You just need to invest time but it pays off, you save money which is better than paying high rates and getting HORRIBLE SERVICE.

James and his team set up 6 LLCs for us this week with our expanding plumbing service. They made…read morethe entire process easy and answered all our questions during the entire process. We will definitely use them again and highly recommend them!

Jordan is super friendly and nice. Anytime you need auto, home, or life insurance call or stop his…read moreoffice!

Received a quote from this agency last week for home owner coverage. The quote was for $8,040…read more Called today (March 4) to confirm. They re-quoted the same policy coverage for $11,385 - a 40% increase. When I asked why, I was told they checked ''consumer report''. We have superior credit rating, have had NO claims in 15 years on our home owner policy. They said there was a claim on the auto insurance. I explained we were hit by a hit and run, uninsured motorist 3 years ago - AND that we were not asking for auto, just home owner insurance. This is a classic 'bait and switch' tactic! I'd advise people to avoid this agency and be very wary of their business practices.

Love these guys! Yani always takes care of my every need but Everyone there is so helpful and…read moreprofessional.

I haven't used the service but know the owner Trey. Great guy who runs a great team.read more

If you are in need of assistance for your property, call Home Tax Solutions!…read more Almost 2 years ago after moving in with my uncle, I thought he would lose his home. He has lived here many years and taken in so many of his family members when they had no place to go, including me. A senior unable to work, he let taxes get behind. I was in tears beside myself, as I couldn't afford to pay off what he owed. We were getting low ball offers from "junk house" buyers, what they were offering was just enough to pay taxes due, 1/10 of the value of the house. I googled and this company came up. Kaye listened to me cry and helped me through the process. She was so patient and understanding. This meant so much because another company I called, the gentleman was so rude and critical - as if I was purposefully in the circumstance! Not only was Kaye more friendly, but this company's interest rate was 5% lower! The following week, after the company sent checks off, I contacted the tax offices to make sure they received payment since our home was scheduled for sale soon. One office refused payment and told us to send it to the constable, which was frustrating because the demand for payment said to mail the check to them. I was in tears and terrified, and Kaye did her best to calm me and tell me they've never closed on a home. The owner, Trey, then called me personally and told me the same and that even if he had to drive to Houston himself that they would make sure the check was received and that we could remain in our home. THIS IS THE QUALITY OF SERVICE YOU GET! When I had to take medical leave and defer my payment, Collin (sp?) was helpful on getting my situation updated. Though I'd never missed a payment in over a year, I was worried it would be complicated. But nope! Friendly and straight to the point. I am very happy to be in business with these folks. I highly recommend them if you are in a bind.

I've used them since I bought my home in 2019. They WERE great then…read more Since then I have asked them to shop my auto insurance but they never did. I called today to ask them to shop the home owners insurance after a shocking increase in premium and the dimwit rep did nothing but apologize and try to explain why it went up. Just get me some quotes like I asked!

I've had my auto and trailer insurance through Gibraltar for over 4 years now, and the service has…read morealways been top quality. My agents have gone above and beyond to compare coverage and prices to make sure I was taken care of in case of a claim, without breaking the bank. Never going to another agency again!

I had an amazing experience with this company Fred Loya insurance. The customer service was…read moreoutstanding, and the product was exactly what I was looking for.""I was so pleased with the service I received from this business. They went above and beyond to help me find the perfect item."I was very impressed with the quality of the product I received. It was exactly what I was hoping for.""The customer service at this at this location is excellent. They were accommodating and responsive to my questions." Thank so much Cynthia & Maura

This is the worst insurance company there is. They only have 3 adjusters in the world. The…read moreadjusters never answer the phone and they mailbox is full so you'll never get to talk to an adjuster. You call to fred loya locations they never answer the phone. They just take your money and dont do their job. What insurance company never answers the phone? I'll never get Fred Loya insurance again.