I've been with Liberty Mutual for YEARS for both of my cars and my house and renters over the years and they have gone DOWNHILL fast. No support for their loyal clients and close to impossible to get an actual human on the phone these days. Did not help me when I had a windshield replacement done under their policy that was totally mishandled. They left gaps in the windshield so it rains into the car, it rattles, they damages other parts of the car while installing and they told me I have to pay out of pocket to have it fixed or go back to the guy who did the bad job and have him "fix" it even though he's had my car for 6 months for a repair that should have been one week and he is not capable of doing this job correctly! Prior to that, merged into a lane at the same time as someone else and did not advocate for me and said "they had no skin in the game to fight for me" so I had to pay out of pocket for those repairs too. Now I have to pay over $500 for a new windshield because they won't have my back. I'm DONE. I cancelled all policies and moved to a different company. What is the point of having insurance that won't cover a job that is so badly done that it will RAIN INSIDE YOUR CAR??? read more