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Liberty Mutual Group

1.3 (3 reviews)
Open • 8:30 am - 5:00 pm

Services - Liberty Mutual Group

Homeowner or property

Car and truck insurance

Life insurance

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4 years ago

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Louis Chan - State Farm Insurance Agent - State Farm Logo

Louis Chan - State Farm Insurance Agent

(2 reviews)

I used State Farm from Mr. Chan many, many years ago when he was new to Concord and was always…read morehappy with his service. Over the years, for a variety of reasons, I ended up with various other companies. Lately however I began to feel that I was being overcharged. Recalling that I had been happy with State Farm and The Chan Agency in the past I decided to get a quote from him. And was I glad I did! Reagan - I hope I'm spelling that properly - was friendly, knowledgeable and professional. Unfortunately her computer was having issues which prevented her from getting me an immediate quote. But she promised to work on it and get back to me as soon as she could... which she did within just a few hours. Imagine my shock when she informed me that State Farm could save me nearly HALF what I had been paying. I almost fainted! Of course we will see how they handle claims when and if I have any. But I have every confidence that going with State Farm was a good decision. Only wish I'd done it sooner!

Choose another agent. Maybe you'll be treated as a valued customer…read more The people in the office are unhelpful and rude. Reagan is especially unhelpful. All responses I received from her seemed rushed as if she was bothered by me asking any questions. They only call when they want to sell you insurance. I never met Louis Chan and was never contacted by him in 4 years with his office. All the office wanted was my money and not to be bothered. They took a temporary address and requoted my insurance without telling me and sent me a bill with a retroactive date they chose arbitrarily. They never bothered to communicate with me about it - just sent the bill. When I called back, they showed obvious frustration that they would have to change it. They called, threatening that my insurance was going to be cancelled without politely asking questions. It was rude and I wish that I had switched insurance long ago - prior to my move out of the area.

Liberty Mutual Group - homeinsurance - Updated May 2026

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