1. Liberty Mutual Group

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Charlotte, NC

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8 years ago

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Farm Bureau Insurance

Farm Bureau Insurance

(9 reviews)

University City

Kenny B is the best!! He made the process of getting insurance super easy & has answered all of my…read morequestions. Thanks for going above and beyond for your clients.

Update on NC Farm Bureau's handling of my June 2025 claim:…read more NC Farm Bureau's own hired engineering firm (Rimkus Engineering) conducted a forensic inspection and explicitly confirmed 100% contractor negligence (HomeUp)--concluding that while replacing siding, the contractor's heavy hammering caused vibrations and displacements in the exterior wall that broke the water supply line. Despite having clear forensic proof of zero policyholder fault, NCFB refuses to issue a standard administrative statement or status note on my C.L.U.E. loss report confirming 0% policyholder fault / third-party contractor liability. Even if NCFB chooses not to pursue subrogation for its own financial recovery, factual accuracy and fair reporting dictate that my public insurance record must accurately reflect that I was completely without fault. To make matters worse, instead of fixing their record, NCFB attempted to push an alternative policy from another company that carried a steep $2,500 deductible and did not even cover key areas of my home properly. NCFB management was well aware that my husband and I are 70 and 78 years old living on a fixed income, yet they attempted to steer us toward an underinsured policy rather than correcting their own administrative errors. NCFB continues to direct blame onto secondary underwriters. However, my current insurance agent formally confirmed in writing to Tyler and me: "As of this morning, Underwriting has advised that if Farm Bureau is not going to subrogate, or add messages I am 0% not at fault, then unfortunately, there's nothing that can be done." This written admission proves that NCFB's refusal to subrogate or clarify third-party fault directly prevents secondary carriers from adjusting my rating--locking my annual premium in at an inflated $3,100 per year. NCFB's refusal to stand behind its own engineering report, correct a simple record, and push inadequate coverage onto senior citizens on a fixed income shows a total lack of integrity and customer care.

Liberty Mutual Group - homeinsurance - Updated October 2026

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