I would NEVER recommend this bank. When cashing a check…read morewritten on an account of this bank, in person AT PNC Bank, with proper ID, I was charged a 2% "FEE" since I am not their customer, only the person who wrote me the check was. PATHETIC! I thought all banks were required to honor checks legally written by their customers. And my father, a member of PNC bank for over 30 years, who wrote me the check, was angered by this. If I can influence EVEN ONE person to skip this bank because of its predatory practice, it will be worth the fee I had to pay to prevent another travesty. Shame on you PNC Bank!

I have been a member of this branch for years and they have always valued me as a customer from…read moreimmediately calling me when my ATM card was compromised with charges onto my account in a different part of town while the card was in my hand sitting on my couch here in Crestwood. Every employee is so personable and Greg is hands down the best. I highly recommend this location.

Let's start by saying Mr May , the team lead and whom assisted me today holds the service value to…read morethe highest level. As a business owner who holds a high service value to my customers, it's great receiving a high service experience. This office (Mr May) restored a relationship and confirmed on why I bank with Chase. With great pleasure, Pat Weber Company

I really enjoy using this bank and it's services. The tellers and the rest of the staff are always…read morefriendly and will greet you when you walk in with a welcome and a smile. They have many locations around the area but, here it's just like a small town bank.

Worst customer service EVER. The bank manager at the Lewis & Clark location is one of the RUDEST…read morepeople you will meet. Very surprised she was put in that position but then again when you have a bank that looks for every way under the sun to extort money from its customers.... Also, do NOT use their app. It has more issues/shortcomings than you can throw a stick at. But then again, Fifth Third has zero interest in helping their customers; it's all about sticking them with overdraft fees and never notifying you that there was an issue. One more thing, my account was hacked on 3 separate occasions in 2018. Do you think they did anything to up their security protocols? Think again.

Recently came here for a business wire transfer. I never realized that there was a deadline time…read more Thankfully I got a really great response than some "logistical runaround" response. The people here are friendly it's a quiet place as well. Always love their service

I am blown away by the professionalism and smiling faces at this branch! These boys helped me get a…read morecomplicated money order situated with me today and were nothing but helpful and kind. I will be driving across town just so these friendly faces can assist me :) Way to go Fifth Third Bank! You made me a believer again!!!

It is always hit and miss at this US Bank and it's a general problem across all the branches that…read morethe staff can't read a slip to give change. Always friendly, but just not paying attention.0

I now understand why people dont like going to banks! Went to the bank today to cash a check from…read moremy insurance company State Farm. State Farm actually banks and refers its clients to US Bank. The bank after 10 mins of phone calls and staring at the check like it was going to fly away advised they would not cash the check. The teller told me all parties of an already endorsed check would probably need to be there. That's a lie, then the tellers call the manager to get approval who advises she will not cash the check, EVEN though STATE FARM has an account there and send 1000s of checks their way. Nope we wont cash it. I called corporate filed a complaint the agent advised me to go to another location and if that one wont do it go to another. WHO!!!! has time to ride around and find a normal minded person to cash a check drawn on that BANK!! this is insane! It would be different if I didn't have an account with US Bank or if State Farm didn't have an account with US Bank I could understand the hesitation but COME ON this is insanely ridiculous. Needless to say I went to KY Telco my home bank and no problem. short lived business relationship with US Bank I called my agent and let them how hard it was to work with US Bank and how they refused to cash the check to pay my contractors! SMH

This is not my favorite branch but, it is very convenient. It is on the way to the Snyder and is an…read moreeasy in/out. The staff is friendly and helpful when you need it. There is a very convenient drive-in ATM and teller stops as well. The best thing is that is it right across the street from my favorite Starbucks and in the same shopping center with my favorite doughnut shop.

I absolutely love banking at Stock Yards. The website is so easy to use. There are many local…read morelocations which are super convenient to get to around the city. I even have the option to make ATM withdrawals in $10 increments which is hard to do with most banks. The customer service department is fast to answer considering I usually do everything online. This bank was great when closing on my house. The payments are easily deducted and no work for me.

Great Service, things moved quickly. I do believe a more direct method of communicating with…read moreAssociate helping you in your process is needed. Overall, a great experience.

Long time member and in 2024 had a home equity loan done by them. I told them at signing of the…read moreloan that payment and terms would leave a deficit at the year end and no changed was made; I even had to return 3 separate to sign papers again and due to delay had to make another payment to the previous loaner. January '25 I receive notice that my escrow is in deficit and I can pay additional 4,000 or increase my payment by 175. I chose to get a new loan. Finished the process quickly and went Advanz noticed of the payoff they disregarded the deficit. I signed for the loan and credit union removes the deficit from account. The account process was an absolute train wreck.. my advice is to no use them for any loan