Outstanding commitment and attention to detail to make all your financial needs easier and far more…read moremanageable. River City Bank staff makes you feel valued and appreciated. They go out of their way to meet your financial needs and solve your financial problems. Great people with a wonderful convenient facility.

Horrible customer service. I have never been treated this way by any business. MY Brother…read morerecently passed away and I called and asked what I need to supply a death certificate, so I brought a certified copy to the bank and after waiting over an hour, the manager returned and said they had to have a court order. So I had to hire an attorney to do the paperwork to file for the court order and then when we showed up to close his account, they took the court order to the manager and after 45 minutes he came out of his office to ask questions and he seemed very unsure. He asked, "is there more paperwork for this court order?" I told him no and then he said he would have to call the bank's attorney and he returned and said he had to leave a message. The branch manager again acted very unsure and said he needed a death certificate, even though the court order could only have been supplied if my brother was deceased and I provided a certified death certificate to the court in order to get this order. I called the court and they told me that the order was the only thing that the bank needed and should comply with the order. We were sitting for almost 3 hours and the manager finally came out of his office and said they were going to "go ahead this time." I asked what he meant and he just said that they were going to honor the court order and close his account. We waited again and this time for 40 minutes for him to provide a check to close the account.

Just wanted to give a shout out to Elizabeth for her excellent customer service! I was at the door…read moreopening this morning and Elizabeth opned up and as usual met everyone with that bright smile...and she greeted all 3 of the waiting customers by name!! I felt like "Norm" on cheers!! lol. This branch is great!! Thank you Elizabeth for being you!!

Wow. Unfortunately it seems everywhere you go these days customer service is a thing of the past!…read more I've been doing business at this branch for many years and until recently have been very happy. For the past few months the customer service has been in steady decline. Tellers are utilized to open new accounts or take on customer service issues that take an extended amount of time to complete. Yesterday I stopped in to make a simple cash deposit and cash a check. There were only two tellers working in the branch and both were busy opening new accounts. I waited quite a while and finally left and drove to a different branch. There's been other visits when I arrive customers are lined up to the entrance waiting their turn and I just leave without accomplishing what I needed. Additionally, if you are able to get waited on and need to discuss potential banking transactions privately, you have to do it out in the open, in the lobby with all the other customers listening to your conversation. No privacy at all. I truly am considering looking for another institution to take my business. It's a real shame, I used to really like this branch.

They are so helpful and professional! Love them all…read moreThe young man that works the front is great! Alexis is wonderful always goes that extra mile!

I have had my accounts with Trancend for years and their team has been amazingly helpful anytime…read moreI've had a need. They are always extremely responsive and wonderful to deal with. I wouldn't consider going anywhere else to get help with my banking needs.

I am blown away by the professionalism and smiling faces at this branch! These boys helped me get a…read morecomplicated money order situated with me today and were nothing but helpful and kind. I will be driving across town just so these friendly faces can assist me :) Way to go Fifth Third Bank! You made me a believer again!!!

Recently came here for a business wire transfer. I never realized that there was a deadline time…read more Thankfully I got a really great response than some "logistical runaround" response. The people here are friendly it's a quiet place as well. Always love their service

We are needing a new furnace. That's always a fun purchase now isn't it?! :) Our HVAC company has…read morepartnered with US Bank to offer interest free financing. I was pleased that our sales rep called Shannon at US bank and gave him some of my info. Shannon called me within 15-20 minutes I share about the specifics and gather information. He was super informative and shared the details of the offer. I was pleased with his prompt service and friendly demeanor. He even called afterwards to explain everything is detail. I love that it's a visa so I can take advantage of this offer not only through my hvac company but other purchases. I appreciate his personalized service!

This is my go to location for US Bank. They have an extremely friendly staff and they remember you…read moreand your needs from one visit to the next! My wife and I went bank shopping and it was partially because of this location's staff that we ended up sticking with US Bank.

Great bank. Great customer services. Personable. I'd rather my interest on any loans go to a small…read morebank like this than Chase Bank.

If youre looking to get charged every nickel and dime, then this is the bank for you! Finally left…read morethis place. For a small local place they have been terrible since day 1. Do not bank here.

I recently used the drive-thru window at this bank. Although the line wasn't long, there was only…read moreone lane open. I needed to transfer some money and the first woman I spoke with was very pleasant, but when I had some questions a man came to the window and was quite disrespectful. He acted like I was stupid for having questions about my account. He told me to "hurry" filling out my withdraw/deposit slips because there were "other customers waiting in line" (one car that had pulled up just moments before). I felt that because I am a twenty-something who looks young for my age, he was dismissive of my needs, and unconcerned with my business. I'm sure that if he had seen someone my dad's age at the window, he would not have suggested they "hurry up." I like this bank and have never had any problems before but with disrespectful tellers, I'm not sure how they expect to keep people's business.

Excellent customer service from this branch. Locally owned business who makes decisions here not a…read morecity far away.

I called the agent's office for assistance in finding a reliable roofing company, and on another…read moredate I called the agent' s office to make a payment on my insurance bill. On each occasion, the agents office was very helpful.

They are never in the office!!!! Only the lady when they are ..No one answers the phone except the…read morelady!!! Then they call you back days later when policy lapse when you tried to call them before hand ... Bad business when you try to support us!!! You have to be in the office or least take phone with you it's 2025!!!