First was very helpful , mind you you since 2023 i been trying to fix my child support issues Got 50/50 , thanks to her but after I'm guessing just plain and simply ignoring me Mind you also I do more business with her family so it's upsetting to me that now I'm getting ignored paid for her work Doesn't reply shows no type of profession It takes a lot for me to do a review this just to notify people save themselves from getting ignored Mind you also I run a auto shop I would never do a customer like this with there car And I was hoping for the same treatment since I paid never hassled any price Just simply wanted help and by the way she came recommended to me but things and time changes certain folks , was patient enough as she was going through a loss What was the whole point of me being mindful of her personal situation since I do business with her brothers tht have a business if she ain't even mindful to reply Save yourself and just get yourself a real lawyer I'm guessing this is a pick and choose system who she actually wants to help I have done nothing but been patient and thoughtful , worst of all I ask for refund Doesn't reply She needs it more then I do so I stopped bothering ultimately led me to notify people of this bad service on here I ain't the type to ask every day how's it going or annoy anyone as I myself don't like tht with customers I receive child support letters every month ultimately messing up my credit which is why I wanted her to fix my current court situation which should of been fixed since I got 50/50 custody Call the child support office and they always say no paperwork has been turned in which Mean the work ain't been done by Jackie which is the owner Thanks for your time Save yourself from sitting and waiting while you already paid With no updates or anything read more

I filed for divorce about three years ! she sent the paperwork to the wrong address. I paid her upfront. She never got anything done. I've called her. messaged her and she will not answer any phone calls or messages or emails. I've asked for my money back ! until this day, nothing has been DONE! Very bad experience read more

I'm not putting my fathers name on here. But what also bothers me is that you waited seven months to get back to me! Look, I have emailed your website directly. Left numerous messages as well. And text messages. If you want to get to the bottom of this and fix the name of your business starting with me, you can find me. You have all my information. It's just a shame you didn't get this done before my mom passed. You not only let me down, but my entire family who depended on you. read more

This review has been a long time coming... I thought Jacq was a friend so it makes it even harder to write but this business of hers has been nothing but empty promises... excuses to excuses Her assistant has carpel tunnel to texting her for updates w no a single response. I would recommend nobody to see her She will take your money and you will not get a single result read more

Libertad Latina - It's been over 8 months w no results - Bankruptcy Law Near Me - Downey, California

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Unbelievably poor service. My mother passed 4 months ago. The week she passed, we met with Jackie to enlist her services to administer the trust and then early the next week paid her $2500 to do that. From that point, it's been nothing but delay and excuses. Jackie has had the addresses of the beneficiaries that need to be notified since Sept 6 (why so late is also a result of delays). However not one of the beneficiaries has been notified at this point in time (Oct 14). I received a response from Jackie's assistant who gave me some garbled response about needing to get more stamps or something. What a joke. This is unbelievable. Jackie also told me that she filed the trust and pour over wills with the probate court, but never provided me any information regarding the probate case number. She also failed to return the pour over will original or copy documents to me. I have serious doubts as to whether or not the probate filing was even done. At this point, I need my money back, and I need all of my documents back. If I have to sue to get that to happen, I will. INSANELY POOR SERVICE. UNBELIEVABLE. read more

I wanted to thank Jackie Moya the owner of Libertad Latina for assisting me on my paperwork and filing for child custody. I reached out to her last year during the pandemic and she schedule me right away. I was very pleased with her knowledge and expertise. I was clueless on where to start or what to do. Especially during these uncertain times it's very hard to trust anyone. As soon as I sat down with her I felt very comfortable with her, and I was able to open up to her about my case. She's very professional and honest through out the whole process. She's is my go to person for any legal filings. I highly recommend Libertad Latina. read more

Jacky, Thank you for your faithfulness, dedication, knowledgeable, big hearted, compassion, customer services greatness and last minute quick turnaround. Thank you for fighting with integrity, your efforts have made a long lasting impact and turned a nightmare into a good dream. Thank you for your humbleness, your time and for helping a past client dear friend current new client legal situation with a quick turnaround. Thank you for always being available with open arms to assist with your passion what you love to do. read more

Wanted to begin a trust and she said she would email me the paper work, but never did. reached out a few times but she never got back to me. waste of time and very unprofessional. read more

I am extremely disappointed at how my case has been handled. I first went to Jacqueline in 2018 and up until today I am still waiting for the process to be complete. I completely understand that everyone has gone through roughy situations during this pandemic however ignoring your customers is not the way to go about it. I believe I have been beyond patient and understanding in this process and it's very frustrating when you have paid for a service which has not been completed. I have made many attempts to reach Jacqueline via Facebook, text message, her office number, and her website. It's nearly impossible to get a response. The time I did receive a response I was promised an update and haven't heard anything again. I guess my case must have been one she didn't want to follow up on and that is why she just decided to ignore it. She honestly seemed like such a great person who was going to get the job done sadly I was wrong and would not recommend this business to anybody. read more

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Jackie and I came to a mutual agreement for a partial refund to reflect the work she did on my case. I received the refund. Although the full work was not finished, Jackie made amends and we were able to communicate and find a resolution. For that, I am grateful and I wish her the best. read more

Jackie was extremely helpful in helping me with my legal paperwork. Navigating the legal system is extremely hard but thanks for Jackie I was able to get my case resolved and have a positive outcome. I highly recommend Libertad Latina for your legal needs. read more

Jackie is by the far the best I have dealt with. She helped me with the child support and child custody. She is very knowledgeable and has great information. She took her time and never once made me feel like she didn't care. I would highly recommend her to anyone. My case was very complicated but she took it and got the outcome that I wanted. read more

I had several questions I needed help with regarding power of attorney, will and other legal information that I needed help with. They were able to answer all of my questions and were extremely helpful. read more

My husband and I were referred to Jackie a by friend. She is professional and has a lot of experience, however she lacks in responding to her customers phone calls or text messages with questions. When you first meet her she claims she is available if you have questions and to text her, however she never responds leaving her customers not knowing what to do. Do not go with her if you want someone who will be there for you if you have questions or concerns regarding your case. read more

Thank you Jackie for all your legal support. I definitely would not have been able to know my rights during my divorce, especially child support. You were always there to guide me during the process and answer all my questions. You're always so passionate and provided me with excellent customer service. read more

I have been dealing with the family court system since 2012. I had many problems with paralegals and attorney's that wouldn't take the time to pay attention to details until I came to Jackie @ Libertad Latina. Jackie took the time to go over my current court order and saw that mistakes where made. Unfortunately my children live in a different county but that didn't stop Jackie from helping me get that quality time with my children. She took the time to correct and prepare my new court documents as I was going to go to court. She did an amazing job and she was very helpful along the process. She is always a phone call away if i have any questions. Thank you for the hard work and dedication and time and effort you put in.. Thank you Jackie@ Libertad Latina read more

I went to get help and Guidance on my separation got my divorce paper work started I was granted by the court my divorce in less than six months.Very professional reliable .I was very nervous Jacqueline Moya made me feel comfortable with my process. Very professional love her really recommend her services. read more

They have been in trouble with bankruptcy court. Be careful! They are not attorneys. Do not trust them with bankruptcy.

This is on my behalf not my moms behalf. This Yelp account is mine and I'm not satisfied with the service thats being provided at the moment. When initially started everything was moving rather quickly and delivered as promised at this moment it's been slow and under promised. read more

Libertad Latina help my husband and I file for his residency. They're service was efficient, fast, and very effective! Jackie answered all the questions we had, and helped us understand the process through out. I recommend her to my sister and is now helping her with her husband's residency process. They're services are highly recommendable to everyone!!!! read more

This is an update for my last review, Jacqueline contacted me and is now actively working on our case. Her communication and involvement has definitely improved, and as of today I cannot complain about her services. I am really grateful we are now on the same page and have the ball rolling. read more

I needed guidance with my divorce and child support. Jackie was amazing she's a life hack really, knowledgeable on all things legal from family matters to business entity formation to taxes! read more

I highly recommend Jackie, Most def she has been the best!!!!! Definitely worthy of five stars. She has been professional, patient, kind and EXTREMELY KNOWLEDGEABLE and available when needed. Jackie thank you so much for attending courts, making phone calls, and going out of your way to pick up and drop off paperwork. Thank you for all your hard work Jose and I are highly grateful once again THANK YOU!!!! read more

I just want to say thank you for giving me the professional service of helping me, go through my Bankruptcy. I started my paperwork in February 2019 in April I went to my bankruptcy court day and in June 2019 I've been discharge.... I'm totally Grateful! /Estoy muy agradecida con la ayuda profesional de su Buffet Jurídico me ayudaron con el proceso de mi bancarrota, Empezando en Febrero 2019, y en Abril fue mi presentación con el juez y ahora en Junio 2019 Ya me dieron de baja.... Totalmente muy Agradecida. read more

I would highly recommend Jacky at LIBERTAD LATINA. Jacky has gotten above and beyond to get me custody rights of my son people say that courts favor the mother with Jacky changed it and got me my son thank you Jacky you are awesome read more

Made an appointment once i got there on time the place was closed. Called to see what was going they didnt bother to reach back out to me.

Jackie is a great person but she lacks communication. I have to keep emailing, calling and texting her to get an answer and I still haven't gotten my answer. She also filed the wrong forms and said she would amend it in 2 days and it's been almost 2 weeks and I have not heard back from her. My court date is coming up and the respondent has not been served. I also can't serve him the paperwork if it's all WRONG! read more

I've been avoiding writing this review for over a year because I hate the thought of bashing a small business woman trying to make ends meet. However, as another woman also trying to make ends meet I was very disappointed and embarrassed by her services. I reached out to Jackie because she was local and affordable. I needed someone to take care of everything for me from beginning to end because first of all I have zero legal knowledge and second I couldn't afford to miss work to go to court. My legal response was a joke, the petitioner called me to mock me for the amount of errors that my legal assistant had made. I almost lost my mind, so embarrassing! Even the most minuscule of details was incorrect (my name & address) I remember she was leaving on vacation and was trying to rush through our appointment (first red flag) as quickly as possible. I tried getting a hold of her, through her assistant and directly for a very long time, like many others, without a response. Finally I was given a partial refund after requesting one but not before she disclosed to the other party involved that I was requesting a refund for her services. Why would the other party need to know those details? Overall, unprofessional. I was able to redo and finish the process myself. My advice would be to Google your way through the legal process before resorting to seeking their assistance. read more

I was angry and frustrated April 11th when my life took a huge turn with my problems - I reached out to Jacqueline Moya for advise, her immediate response was come to my office today at 2 pm, with a busy day she felt my frustration and took it upon her to take my case. She first helped me understand that I was not alone, she then took action that has been the best service and personal attention I've ever received. I work in an industry were customer service is king, Jacqueline is the Queen of customer service and knowledge. I was more impressed when I received a personal text from her following up with me to see how it all went followed by a phone call and she wasn't done while on her vacation she made time to make sure I was ok and if I had any questions (found out about being on vacation after the fact). Give her a call today and have them look at your Legal needs I am sure you will be more than satisfied with their experience and availability. I am currently involved in another transaction with them and will continue to not only do business with them but refer them! read more

I had the best service ever from Jacqueline, she takes time to explain the process , she comes to you with no extra charge for her services , my case was dismissed in less than 4weeks . She does not procrastinate when it comes to excellent customer service . Thank you !!!!! read more

Need any legal help Jaqueline moya is the person to see. I received some legal documents and she helped me figure out what they were and since she's not an attorney and I needed one she referred me to a law firm that will help me with my case. I was about to loose it all but thanks to the urgency she indicated and her quick referral the law firm will take on my case and managed to do an emergency filing. read more

The best and most reliable service. Jacqueline and her assistant set up my business DBA at the county office and notified the local news paper all w in a week so I had the ability to open my new business bank account. Thanks read more