My friend and I were in a week ago and had purchased a vape and usually I get the sales person…read moreprobably doesn't even care about their customers but It really showed during this visit. After I left the store, I was in my car and a car going around the corner sideswiped me in front of the storefront. I had gone back inside and asked of they might have any footage that could help with my claim since I say we were dead in front of the cameras but after asking the sales person, they said we can't help you and the owners don't care. We even had her husband go in a few other times to follow up and he got the same response. I would tell anyone listing to go to a different smoke shop. They don't care about their customers or the people around them. This even went to the point where the owners nephew working had the same reaction. This is incredibly pathetic and baffling. Go somewhere else, this is a terrible shop with no customer service, period.

I am so disappointed with the level of service at this location. I drive out of my way to come to…read morethis location because I very much valued their prices and previously loved their vibe. On the evening of October 3rd, I was in the area to grab my elf bar. I was able to use it for the evening and most of the day yesterday. Once it died it would not hold charge. I went to the store first thing this morning and explained the situation. The chick behind the counter advised me because it's been 24 hours past she would not be able to refund or replace. I didn't even want a refund. I just wanted a product that worked correctly for the money I spent. She then made me purchase a new one. As someone who works in the credit card processing industry, it is a known fact that a consumer is able to dispute or chargeback a transaction if and when they are not satisfied with the service and/or are not receiving the product they paid for. This includes defective items. As a merchant, it is your responsibility to provide a service and product that is not defective. She argued with me abruptly and told me it was illegal which is 100% incorrect. After trying to explain it she got extremely defensive and told me to never step foot in the store again. My boyfriend and I have been coming here frequently for awhile for many items. Taking my business else where it totally fine.. but after the amount of money I have spent here, they could have done the right thing especially after selling me something defective. Replacing a 23 dollar product that was defective would have kept you a long term customer. Now you lose out on two customers and the charge from 10/3 as I did not keep the defective product and I was not provided a replacement for something I paid for with the expectation it would work properly.

Insane Vape & Smoke Shop truly lives up to the name in the best way possible. The shop is super…read moreclean, welcoming, and has nothing but good vibes the moment you walk in. Huge shoutout to Tony for the outstanding customer service. He's incredibly knowledgeable, patient, and genuinely takes the time to make sure you get exactly what you're looking for without any pressure. You can tell he really knows his products and cares about helping customers. If you're looking for a vape spot that's clean, friendly, well stocked, and has great energy, this is the place. I'd absolutely recommend Insane Vape & Smoke Shop to anyone this will definitely be my go to spot from now on. Oh and they have labubus and other kine tingz

Rakeem was very helpful.. he recommended the cherry duo ice elf bar. I ended up leaving with two…read morevapes because of the discount! you won't regret visiting..

Nice shop I went in for a new fogger vape and they had lots of choices. Friendly staff and clean…read morestore. Fair selection of glass products. This was an easy stop and shop for an out of towner, just what I needed.

Great variety & unique selection of products. I am not a smoker, but my boyfriend is and he was…read morevery excited for his new purchase. He bought a mini glass piece and I think it's super cute! They also carry electric rigs, limited edition glass pieces, rolling trays & papers. Staff was very welcoming and knowledgeable. I saw a lot of very unique custom pieces, so if you're into that, this is your shop.

Tried to walk in at 7 the door was locked, an officer/security guard open the door, asked what we…read moreneeded, told him we were looking for the smoke shop, he tells us this isn't a smoke shop, than closed the door in our face. We literally searched smoke shop to even find this place.

Nice, clean smoke shop with really bright lights so you can see everything very well... great…read moreselection of items here. Great place to get the frozen mango pops and the fried chicken ice cream. It's a bit pricey at $8, but it's kind of worth it. This is my preferred smoke shop.

Did not expect to find a smoke shop this in Vegas! The energy in the store was on point and the…read morestaff were super cool and helpful. They've got a crazy good selection of vapes, Zyns, and more, at really good prices. 10/10 would recommend pulling up if you're in the area

Five stars! Quality customer service, great knowledge of the store and inventory, an excellent…read moreselection, and plenty of bang for your buck. I love the value and will definitely be back. Nice little smoke shop!

Clean smoke shop please come by , Very good service. Clean…read morefloors , Everything is neat good deals

10/10 helpful staff recommendations good products and they have extensive flavors and a catalogueread more

Best smoke shop ever! Customer service is seriously top tier. Brian was especially helpful, super…read morefriendly, and made sure I had everything I needed. Everyone there is amazing and welcoming. Definitely recommend this place!

Service was sub par and the stock of merchandise is very basic , needs a new inventory overhaul and…read moredefinitely a better pricing structure then the over charged product from temu that is here

Sean and Tiana helped me reset and repair my vape mod The…read moreinfo they taught me was so valuable Thank you so much