It should be zero stars... On Thursday, May 28, 2026, my mom was sent to the Wilson ER from…read moreSusquehanna Nursing home, where she is a resident with advancing dementia. She had fallen and they thought she had fractured her right elbow. After she was sent to the ER, her provider called the ER twice (first speaking to triage nurse, Sarah, and then to her nurse, Mina) to tell them that my mom has advancing dementia, so she does not have the capacity to give consent. She also told them to contact me before they did anything because I am her POA and health care proxy. During that afternoon I received numerous MyChart notifications for tests being done. For the first few hours they were x-rays, but then it changed to blood tests, ekg, and a chest x-ray. After I got out of work my husband and I went to the ER and it is a good thing that we did. When we walked into my mom's room Dr. Guizano was telling my mom that she was being admitted for surgery. I said no she is not. The ER was explicitly told to get her elbow stabilized and send her back. He said ok and walked out of the room. In his notes he wrote family is "aware of risk-benefit". At no time did he have a conversation with us regarding this. Dr. Howell in his notes stated that "patient verbalizes understanding" in consenting to x-rays and an ecg. She does not have the capacity to understand or consent to anything. At no time during this day was I called or consulted regarding her treatment. My mom is extremely frail and has bad reactions to anesthesia. The risk of surgery is too great. Had I not got there when I did, there is a good chance she would not have made it through the surgery. It is appalling that this took place. Protocol was not followed. The elderly rely on others to look out for their needs. This was not done in this case. I will be looking into what options we have.

Do not go to the 6th floor. There is a very rude and mean nurse named Mary. She does not care about…read morethe patient or the concerned relatives calling to ask. She told me I can't call again. And I am on the list, only concerned about my relative, very cold person.I'm sorry. Never had such a rude nurse.

Dr. Mohamad Nadeem is a cardio- thoracic surgeon that affiliates with UHS Hospital system. Very…read moreglad we stayed local for my family members surgery. Her rare condition in other locations in the state would of necessitated long distance travel which would of been a great stressor on the family. He listened to all of our concerns, allowed family members to phone conference in at the first consult and mapped out a plan, and also using the DaVinci system for the surgery. Except for some insurance hiccups, everything went exactly as he had planned out- some of it even better ( she didn't end up in ICU). He is very easy to talk to and gives plenty of time for discussion and questions. No question was never not answered. We did plenty of research prior to scheduling a visit with him and it proved to be the best choice. Highly recommend his services and skills.

Dr. Greenhouse and Dr. Masson and the ICU Team (along with Kiley, and many nurses) were always…read morecaring, sensitive and aware. While my brother Tom Wozniak was in ICU, we as a family felt his care and and attention to our requests was always met & carried out. Nurses were kind Having Dr. Masson meeting together & talking privately in a conference room helped my Mother understand his prognosis. Thank you very very much. Thank you for caring.

An absolutely horrible hospital and horrible experience! My…read morebrothers girlfriend went into labor, the only people who they wanted there was myself and my mom. I got here first, then my mom arrived. They called security and made the security guardS escort us downstairs and follow us around the hospital and watch us. Mind you, we werent being rude, or hostile. We just wanted to be supportive to my little brother. They are a horrible hospital, horrible staff, the security guards were horrible and rude and were talking very close to my face. This is a horrible experience, DO NOT COME HERE, GO TO WILSON HOSPITAL.