I placed an online order on a Monday evening. Their website was good, and their selection was…read moreadequate. That's one star. My credit card was billed immediately and I received the "order confirmation" email. Tuesday morning I called to ask about other sizes that weren't shown on the website, and they discovered they actually didn't even have the size I originally ordered. Solution: the supplier has one of the other sizes I asked about, so they would get the order underway, and let me know about shipping that day. Later that day, no word from Kelly's. I called, they said sorry, we got the new size from the supplier, it'll be shipped soon. Checked back Wednesday afternoon... the new order will be shipped today. Checked back before end of business hours... the order will be shipped "today," and I would get an email with a tracking number either immediately or Thursday morning. Checked back Thursday afternoon... this item was actually unavailable as well, even after they said it would already be shipped. Asked for money back, was told "yes no problem", and as of the following morning as I write this, I do not see the reversed charge yet, but I can only assume that this is something they will not screw up. After all of this, I got two things from Kelly's: the confirmation email, and that Thursday afternoon phone call, which was only made after I asked in an email for them to call if they were not going to have a tracking number for me. The rest of all of the dialogue and information was prompted by me calling the shop. To be fair, the supplier's problems on that backup order, if that's what was actually happening, were not Kelly's problems, and that would be on the supplier. Also, Kelly's website does say that they may take up to four business days to process an order, which I should have caught. But that is unacceptable if it is the type of place that can and will charge a credit card immediately. Overall, the lack of any more stars is because of terrible communication, and only slightly better customer service.

Believe it or not, but in a city that proves time and time again that patience is a virtual, Laredo…read morehas a store that provided some of the best customer service that I have even seen. The service was so good that even their very own staff was surprised by the service we received. Thank god for that salesperson. Sorry I don't remember your name to give you the credit you deserve but you made us a return customer. Check it out Laredoans. My brother had given my sister in law some money to look for a pair of boots on Saturday that turned into a horrific experience after visiting several western stores in Laredo. To make matters worse her shopping experience ended terribly. Not only she couldn't find the right pair of boots she ended up settling for an outfit to only find out her card was denied. Turns out there was suspicious activity on her account and the bank seized her account till she was able to clear this issue up(thanx for looking out wells fargo). The sales rep told her they could hold it for her to come back and let anyone know that they were holding an outfit for her.This is were the cool part comes in. It was Tuesday until this mess was cleared up. I show up to pay for the outfit and the staff on duty gave me hassle saying that the longest they hold items was for a day but someone out of no where heard the name and asked me to wait a minute. He comes out from the back with her outfit and the rest of the staff was in shock. They tried to apologize saying they normally don't hold items that long, but by that time I just ignored them and dealt with that employee that understands customer service. Once again I really wished I remembered your name to give you the credit you deserve, but till next time keep offering that excellent service you offered which made us a return customer.

It smells wonderful the minute you walk in! You can smell the amazing leather…read more Great customer service! The prices are amazing! You can get plain boots or fancy boots. They can stretch the boots if you have big calves like mine. It does take some time for the leather to stretch, so if you are from out of town, give them time to do it. It's best to count on picking them up the next day.

Loved their iced coffees! Checked this place out ion March 31st, the place was a bit dark but nice,…read morethe coffee was really good, the service fast and courteous.

Walked there from la posada hotel. Opens a bit late for a coffee shop but good coffee with lots of…read moreoptions on menu. Great indoor vibes and helpful barista as well

This goodwill is vey overpriced. For example: a tiny candle holder the size of a big shot glass was…read moretwo dollars. There were broken toys for $4.99. A really worn out old photo album for $9.99. I literally bought two planting pots for $1.99 each but the old price was still on them With a huge original sticker that read $.88. They had the nerve to raise it to $1.99. When I pointed this out to the cashier they were just as annoyed as I was. They also agreed with me that the prices were way too high on some merchandise. Seriously, who is pricing these things? Whoever it is is really off the mark. I go to thrift stores because I like cool unique knickknacks. But what about the people that really need these things? Really overpriced. Please... it's a freaking goodwill.

Laredo, Texas's Goodwill has always been too expensive, also selling broken items for way too much…read more Furniture is also priced too high.

Please completely ignore the review from Melissa G. You're an adult, you tried the shoes on, you…read morepaid for them, and you left. Don't blame the store or the personnel. Grow up. How long does it take an adult to know the shoes are the incorrect size? How many miles down the road does it take you to realize your turn signal is on? I'm not affiliated with the store in any way other than being a satisfied customer and happy to see a high quality, well run, small business doing well in the land where progress goes to die. I've bought two pairs of shoes here and each time the recommendation is spot on. This is an awesome family-run running store. The owner, Jorge, is extremely knowledgeable. LISTEN TO HIM! If you are more concerned with how a shoe looks than how it performs or functions based on the needs of your stride and foot, then you will end up with the wrong shoe. Also, RUNNING SHOES ARE FOR RUNNING. If you buy running shoes and use them for other activities, then you'll be disappointed and they will break down quickly. Don't use a lawn mower to cut your hair and then complain it didn't work out well. This store is a great spot for great advice and great training accessories. You're going to pay a bit more than Amazon, BUT you are paying for the knowledge and input of Jorge and his staff. Give this place your business.

Did a phone order with them for a current release of a sneaker. The moment I inquired about doing a…read morephone order right off the bat the employee on the other end was ready to take down all my information regarding shipment and payment. She was very nice and already knew how to go about the phone order. Definitely showed it was not their first time dealing with phone orders. I felt confident in giving my card information and such. The transaction went smoothly. Encountered a little bump regarding email but that is not anyones fault. I was told an itemzed email was going to be sent the moment i got off the phone. It did not get sent to my email immediately. So again i called the shop and just like the phone order very pleasant to deal with and reconfirmed my email address to double check that everything was correct. I just received my shoes in the mail via usps. super quick shipping. fast friendly service. i am located in California and will not hesitate to give this shop a call for another order soon. Thank you !

Excellent customer service. If purchasing a safe, this is the best place in Laredo by far. You can…read moreget them cheaper in big cities but then paying for shipping makes it silly. Ask for Jerry. He's super knowledgable and helpful. No garbage. When they got the safe to my house and installed it, the lock didn't work. They came out within a day and got figured out it needed to be replaced. It was ordered and replaced within a week. They were great. The range has some odd requirements about not using their rounds and the rounds are pricy. Much better off buying rounds other places. Guns are average to slightly above average in price and they can order anything you want. Overall, I would say great customer service but a little pricy.

A total scam. We bought ammo from Academy but were quickly stopped from using it because we were…read moretold by the gun club that the full metal jacket could cause a spark when the bullets hit and cause a spark that could start a fire. REALLY!!! Scam, Scam, Scam!!! They want you to buy their ammo, targets, eye wear and ear protection. They want to force you to sign a contract and pay $15 a month. If you rent to use one of their guns or rifles, you have to buy their ammo. Hell no! Warning. Do not go there because it's a rip off. Poor excuses. I'm wondering what would happen if I was to open up a shooting range and would charge $10 a month no limits on visits and no contract. You bring your targets and ammo. No questions asked.

I absolutely love this shop! Veteran owned and operated small business. Awesome cerakoting,…read moreoutstanding customer service, very friendly and they truly go the extra mile to assist you in finding the weapon you want or building the weapon you want. The guys at CCF are dedicated to their country, community and clients. With a great selection, the lowest transfer fees and amazing work, why would you go anywhere else? I know I wouldn't! Thanks, fellas, for all you do for us, the law enforcement community. We truly appreciate it!

Great staff , veterans , knowledgeable, professional. Took…read moremy LTC classes with them , was a blast! - J. J. Mtz Jr.

When you are looking for the right supplements, whether it be for gaining muscle or weight loss,…read morethis is the place to go. The owner is the most knowledgeable individual I have ever met in this industry. His staff are also extremely knowledgeable and courteous and really show they believe in the products they sell and and care about the individuals they sell to. Had an amazing experience and will definitely be shopping there again.