The customer service here does not exist at all. I would have given them a zero but that wasn't an option. I had taken my son here previously when our stylist moved there. She left so I thought I would go ahead & have someone else there do it. I called to make an appointment but was told they were short handed that day and would have to do it another day. They said someone would call me. No one called ever. A couple days later, I took my son there (there sign says walk ins welcome) I went at a time I knew they might not be as busy. We walked in, and only one of 5 girls was working. The other four were all sitting in their own stylist chairs looking at their Iphones. So I thought we hit the jackpot. Instead, they tried to make each other do the haircut and when no one wanted to, they told me to come back another time???? What???? I was so confused and it felt so ackward. My son's hair is easy, straight blond hair, just needed a cut. It usually takes about 10 minutes to cut. We are not picky, just wanted a hair cut. Seriously? We went around the corner to Jerri's Kustom Kuts. Walked in, friendly people, happy to help us and got a wonderful hair cut. Took 10 minutes and we will be back. read more