A review that's outside of my comfort zone due to its intimate setting but here we go!…read more My first visit at Sugaring NYC- Memphis was last summer of June but yesterday made my seventh visit. Prior to my first visit, I received conventional waxing services but not sugar waxing. I have heard of the term without the knowledge of the full benefits. That's until a Soror, who's the owner of the Memphis and soon to be Midtown location explained thoroughly. Which encouraged me to give it a try. In short term it's like comparing fruits and vegetables to organic verse none organic. Sugaring is applied to the body temperature minimizing discomfort, still treats discoloration, the clean up is effortless with water and eliminates the usage of tongue depressors. *That's if you're a zero waste savvy.*. Unlike conventional wax is composed of rubber resins and other potentially harmful chemicals. All of my six visits were serviced by Danielle, loved her! Unfortunately she's no longer working at the franchise in efforts of receiving her degree. Which I salute and applaud her because school isn't for the weak! My last two recent visits were serviced by Sarah. Professional, personable and comforting through her words of encouragement. I'm elaborating the word "comforting " because if you're a first time wax (conventional or sugaring) client it could be misleading as everyone's tolerance level towards pain varies. I can say the more consistence the better for the benefits of less pain, becoming more comfortable with the process including your waxer and the swift of hair removal. This location is always promoting special offers on the website or the chalkboard as you walk into the studio. Sugaring NYC's motto "Once you try Sugaring, you will never go back to waxing" is one of the truest statements I can vouch for.

To be clear, this is not a review of the service. I HIGHLY recommend Tiana at the Union Ave…read morelocation. She is the best. This is a review of the business, both corporate and Memphis franchise ownership. I signed up for S Pass and didn't use it as much as I thought I would, ending up with over $300 in credit for services. I asked the manager if it would be possible to pause membership and still use my credit before resuming. She told me that she could remove my payment method from the account, the membership would still be active, I could use my credit, and add a payment method back later on. Perfect. Except that not only did this suspend my membership, and so did not work the way it was explained to me, in the intervening month the entire program was discontinued. Corporate headquarters informed me that (though when signing up for the Pass there was no indication that I was entering a contract with anyone other than the corporate entity), they took no responsibility for this or the fact that there was NO NOTIFICATION of the termination of the program sent to members. They flatly refused any assistance and told me it was the Memphis franchisee's responsibility to resolve the issue. I called the manager again. She returned my call saying that I could at least begin paying the monthly fee again and not be out the over $300 that I had lost. I went into the store to do so and had booked a service as well. When I arrived, I was informed that I could not, in fact, do this. I was provided a free service that day (the manager, to be fair, was as helpful as I think she was able to be at this point), but am still out a fair amount of money. I hate that I cannot continue to visit Tiana for service - again, she is fantastic - but I cannot give business to an establishment that wouldn't even offer to split the difference on a gift card to keep a loyal customer.

My waxing experience was amazing! I've been consistently getting waxed the last few months and this…read morewax by far has been the best results. This was my first sugar wax and Maya did an amazing job. The suit was beautiful, comfortable, and extremely clean. Maya uses professional products and made sure I felt comfortable during the entire experience. I got the Brazilian, underarms, and legs, and Maya made sure no hair was left behind. 10/10 highly recommend. Best wax spot in Memphis!

I had the absolute best experience at Indigo Sugaring. Maya is extremely sweet, punctual, and very…read moreprofessional. She's very skilled and gentle, and ensures that you're comfortable at all times and thought your appointment. Her space is clean and she made sure to follow all Covid-19 protocols. I received the Brazilian and underarm service and was completely satisfied with my experience. I'm so happy that I found Maya and will definitely continue supporting her business going forward Thank you so much!!!

You could show up for the appointments. I booked online end of last week I confirmed my appointment…read moremultiple times. I showed up ten minutes before my appointment time its now thirty minutes after my appointment time no one is here. No one answers the phone it does not even have an answering machine. I should have just gone to the Ridgeway location.

Had been going to another waxing place and was getting super frustrated with not being able to book…read morewith the same person consistently....and as we all know not all waxers are equal. Went to a sugaring NYC and had Juliett. Super pleasant and made the process as painless as possible..lol.

Based on SUGARING NYC in Aquidneck RI. Taiysha is my girl! I love her! So sweet and she always…read moremakes sure I'm comfortable! You can tell she cares about what she does and makes sure she delivers a great service! Thanks hun! I go to her for Brazilian and lash lifts, both amazing experiences ! PLUS the place is cuttteee

I have been sugaring for about a year and was super excited to see a location open up right in my…read moreneighborhood! Not only does it last much longer than waxing but also much less painful and not nearly as irritating on sensitive skin. I first went for brows and then returned for a Brazilian. This location is super clean and convenient. The front desk attendant is super sweet and my favorite esthetician, Hanna, is always super punctual, thorough, and easy to talk to. And there's no one else in Memphis I trust to give me perfect brows besides Hanna! Definitely check it out and give sugaring a try if you're still waxing.

Jacinta sugared multiple areas on my body and made the entire process amazing! She kept me…read morecomfortable with good conversation and made me feel very comfortable during my time with her. Be sure to ask for her by name! A+++ service!

When I asked about the procedure, I was promised I'd be fine. My eyes are bruised when I was told…read moreit wouldn't happen.

If I could give her fewer than one star, I would. If you are in the business of getting to the most…read moredelicate part of humans, you should be competent enough to read your email. Insanely unprofessional, and DANGEROUS. Healthcare professionals not CARING about our HEALTH is the problem. The "do no harm" is nonsense these days. Being an incompetent doctor is disgraceful. Being an incompetent "head doctor" is a CRITICAL problem. (Very literally)

PROS: They did okay with treating my depression and fixing…read moremy medication problem to be back onto brand name instead of generic. So it wasn't too hard for them to know what to give to me. Therapy session about handling stress and how to emotional react to situations and so on, but unfortunately those kinds of sessions were only 30 minutes each day only during the week Monday through Friday. CONS: A few of their staff are not working as efficiently or professionally, maybe they are under payed. I had to remind them to wipe off the table after eating, because I got tired of seeing the table a mess each time I went to eat with salt, sugar, and dressing mess all over on it. Their schedule needs fixed big time. The schedule varies on times for serving breakfast when every morning vitals are 6 am. Not everyone can wait 2 hours from time of wake up for breakfast. I did not like or appreciate wasting time with drug addicts from their other unit, I'd much rather hear more classes about how to improve mental or emotional problems, NOT addictions. Too many times for reading vitals. Not enough time set aside for a 2 hour nap during the day, because some patients are still drowsy from their medications. Not enough therapy sessions with a professional therapist. Under staffed and very poor schedule on the weekends with none existent counseling. Bedroom floors look stained from filth compared to the hallway floor or maybe the janitor needs to put more elbow grease into cleaning the bedroom floors or use something other than a soft mop. They didn't have enough shampoo and conditioner to go around for all their patients. They didn't have enough gowns for some of their patients that didn't think to pack extra clothes or pjs. I had diarrhea coming into the crisis stabilization unit CSU, I thought it was anxiety, then diarrhea kept happening every time I went to the toilet. They gave me very expensive medicine, which is normally super cheap over the counter. They didn't think to change my diet to something bland instead of feeding me the same things as everyone else which included milk and small desserts. I was too sick and depressed to remember to eat bland or request for them to feed me something bland. Plus, some of their staff is very impolite.