Let me start off by saying the doctor is great. The doctor explains everything in detail and had put me at ease. The front desk, however is horrible. They are friendly but that is the only good thing. Before I made my appointment I went onto my insurance website, which is Horizon, to see if this practice was in network, which they are. I called Horizon and spoke to a representative just to verify that this practice is in network which they are. I called the practice to make my appointment. I spoke to Kyle who told me that the practice was running a special of $67 for the initial visit. I told Kyle that I have insurance and that the doctor is in network with it. Kyle said that they would have to verify network eligibility and that $67 was due for the initial visit. I told Kyle that I have a $25 copay for each visit. I asked him if the $67 would go towards my copay and he said no. So I paid the $67. I go to my appointment. I was there for over an hour. I got an exam, was asked questions about my situation, had x-rays taken and then had a quick adjustment. I made two more appointments and I was told that I would get a call when my insurance was verified. Kyle did call me back and I returned his call. That was when Kyle told me that the doctor is out of network. I told Kyle that I called Horizon and the representative told me that this practice is in network. I asked Kyle why he is telling me that the practice doesn't accept my insurance and my insurance told me that this practice is in network. Kyle told me that Horizon doesn't update their website and that the practice had called Horizon to try to update their website and they never got a response back.
I feel this practice just wants money and doesn't want to do the work to call the insurance to verify eligibility. I am going to call my insurance and tell them this situation. Even if the situation between the insurance and this practice get resolved I still would not go back. I know I'm not the only one with Horizon and if this practice knows that they are not in network with Horizon then why couldn't they just tell me before I wasted my time going to see the doctor. I just feel they are very shady especially since they seem to be very patient focused. read more
