This Toyota dealer in Leicester are just perfect, what car dealers should be!…read moreGreat service and great prices for the cars. Solihull BMW Sytner should learn from these guys!

We were really please with the service provided until my wife had some tyres fitted to her nearly…read morenew Auris Hybrid. A day after we took the car back we notice that 3 of the alloy wheels had the paint scraped off along circumferential outer edge of the rim.We believe it was caused during tyre fitting process as it looked like something had rubbed along the outer edge, which is consistent with the motion of a tyre fitting machine, and didn't like the typical curbed damage. After raising a complaint with the service manager, they refused to accept responsibility for the damage. Overall, we feel that we have been betrayed and that we can not trust this Toyota branch.

Customer service is the best bar none. They bend over…read morebackwards to make sure you are happy with your purchase and their after care is just as good They fixed several small faults all within the warranty period and without a quibble.

excellent customer service, they are friendly and care what your needs are, i brought a car from…read morehere and still have it 3 years later, no major problems with the car, only problem is that they dont bargin they wont budge on the prices they have :( i will consider going back to them the next time i need to buy a car.

Went yesterday to test drive a car. Said I would be back first thing this morning. Turned up and…read morewas told that someone had phoned and was travelling from Northampton so I couldn't buy the car as it would be unfair on them. Clearly didn't see the irony of this. Don't waste your time with these cowboys.

I came to this dealership looking to replace my old reliable golf. Very pleasantly surprised with…read moretheir selection and their willingness to make sure that we have a reliable replacement to our car. They gave a full MOT and service to the new Polo we picked out and have been very helpful in getting started with the new car. Even managed to offer something for a trade in on our old Golf, which paid for the road tax on the new car. They're very friendly and want to make sure you're happy with the new vehicle.

I visited Sturgess today to get some help with the key fob on my Range Rover Evoque. When…read moresuggesting that it might need new batteries. The guy behind the counter duly obliged - however the rubber on the fob itself was falling apart. On asking if one of the engineers to look at it and possibly apply some glue, the guy returned after about 2 minutes with the fob in exactly the same condition. The excuse was, 'This was the best the technician can do' That is code for: Its a Saturday, I dont want to be at work - leave me alone. As the owner of an expensive car like a Range Rover - it doesn't give a very good customer experience. In future I may decide to buy elsewhere.

Ask them not to wash your car when you take it in for a service unless you like damaged paintwork!…read moreMy car went in for some warranty work and I was given the option of having the car valeted. We declined for several reasons. Our car had a Ceramic coating applied a few months back and I didn't want to risk it not being washed properly. Also, they scratched my last vehicle when they valeted it, it clearly wasn't rinsed properly and had fine grit in the cleaning sponges or whatever they use, and it had swirls all over the car. Anyway, they wrote on the paperwork 'DO NOT WASH'. We also hang a sign in the car that asks for the car not to be washed because of the Ceramic coating and we only have it professionally valeted. Upon collection, the car had been washed. When we got the car home we realised the paintwork had been damaged. We raised a complaint and now they are saying they are accepting no responsibility. I will keep fighting for justice because this is about principle, not the amount of money it will cost the put the damage right. And, at this point, they may as well be calling me a liar. Another unhappy customer...