I recently moved to Clarksville from Utah and needed a new bank. I read reviews and this one seemed…read morenice. And I was right! The ladies in here showed they cared while I was opening my new accounts and also seemed to care about me as a person. I'm very pleased. That's not even saying anything about the establishment itself! They have several services offered for members. My boyfriend has even commented on how much he likes my bank and we're about to move all of our accounts here. Grateful! Thank you!

To begin, the facility was really nice and and modern. I walked in and was pleased with how clean…read morethe building looked on top of how professional all the staff dressed. The reason behind me going in was to refinance my car. I was guided to the Financial Services Representative, Aimee Frier. Aimee was very helpful from the very beginning. She explained the process that would happen before we even started the application. I started a savings account with them and am looking into setting up my actual banking with the company. Overall, I would highly recommend if you are looking to refinance or even want a good professional bank/credit union.

Decent products, people are nice at Clarksville South branch. However, they gave me information…read morethat I learned from FDIC was incorrect. Don't even try to reach them by phone, whether it's the 800 or local number. The automated system will hang up on you. After the third try, I gave up. I do not recommend this financial institution. I recommend F&M Bank in Clarksville.

I love walking into this U.S. Bank location and seeing Angie Coryell. She's smart, honest, has an…read moreamazing personality, a good ear, and gives great advice like a family member. It's rare to encounter good people like Angie Coryell. Most people just brush you away, or can't wait to get you out the door quick enough, to deal with the next person in line. Life is too short to feel anything less at any place you walk into. I've gone to many location and by far, this one is my favorite. I brought my family and friends to this branch as well and they seem to like it a lot. Sincerely, Holly, Your Customer

Great local bank with great service. I love the fact that when you call the bank they actually…read moreanswer the phone with the human being! They've always been super helpful with my business and personal banking needs. I've been a customer with them for eight years now and never plan on switching.

Absolutely amazing service. My fiancé and I went in to open an account and Jessica Boswell helped…read moreus so much! She was very detailed in explaining everything we needed to know and more. She was enthusiastic in helping us set up online banking and showed us all of the little calculators and stuff that could help us out tremendously. If you come in, definitely talk to her!

I got there right at 9am when they opened. They quickly served the person in front of me. My teller…read morewas fast and efficient and knew what he was doing. I still think they need to have more than one teller open during business hours. I do 99% of my business online so I don't frequent the brick and mortar locations. When I do I expect quick service.

Every staff member here was so helpful! My bank teller Kathy helped warm me up to a new home town…read moreand was extremely personable and welcoming- she even told me some good dining areas! Although I was new to the bank, I felt more accustomed with such a great banking crew.

The staff is super friendly and helpful. They are efficient with the transactions, especially on…read morebusy Fridays. The drive through has been helpful when I'm out running errands with the kids. Convenient location as well.

Unbelievable Disrespect and Horrible Customer Service - Avoid at All Costs!…read more After over 25+ years of loyal business, Navy Federal has shown me the coldest, most heartless betrayal in my time of need. I trusted them with financing five of my vehicles - including my 2018 Ram - and when that truck was stolen, I turned to them for a loan to replace it. What do they do in return? Make my life a living nightmare. I call to check on the status of my loan, only to be told that I need to provide the title for my wife's van purchased in September 2024. Why? Because apparently, that was a "condition" added to the loan agreement. So, I wasted an entire day getting her van inspected and jumping through every bureaucratic hoop necessary to release the title - only to be told that it'll take 3-4 weeks to get it in the mail from my state. The situation gets worse. With my truck stolen, rental coverage expired and having to pay day to day for that rental car out of pocket, I asked Navy Federal to release the loan, explaining my entire desperate situation. Their response? "No, we won't release the loan under those circumstances." After 25+ years, they refused to help me in my time of true need. At that point, I lost it. I made it clear and in the most abrasive ways expressed that I no longer needed Navy Federal explaining that I don't need Navy Federal, I had chose them. After two decades of loyalty, I am moving on. Thank you for not helping me, and GFY!

I deposited my payroll check from the post office on April 15 2025 and it is still not available in…read morethe bank. It took 2 weeks last time. I get paid every 2 weeks and they hold my check at the cu for another 2 weeks. Worst cu ever

We've been members three years. From our land loan to our daughter's first car loan, they've been…read moregreat!

one of the wort credit unions in Clarksville. Their customer service is awe full and they do not…read morecare one bit about their members. A "big bank" treats their customers better.

I visited this branch with my resident today. She was in need of a great deal of support. Ashley…read moreand the branch manager provided EXCEPTIONAL service. I cannot begin to tell you how greatful I was for their grace, patience and kindness during our visit. The weather was absolutely nasty. Ashley provided my resident with an umbrella and waited for me to bring the community bus around to the front of their building. The branch manager stood out in the cats and dogs that was coming down to assist me with my resident. Kudos to this branch!!!

Came in at 11:45 and stood in line for over a half hour. There was one teller and both managers…read morewere present. The line was consistently stretched to the entrance but neither manager chose to step behind the counter to help. What both of them did do is ask some of the customers at the back of the line if they were making a deposit or withdraw . They then walked customers out to the ATM. I spoke up and told one of the managers (James) that I was making a withdraw yet he still chose to help the people behind me in line. To be clear my complaint is with management. The teller was friendly and was doing her best under the circumstances. Management should have filled in as a teller to provide prompt service to customers. And when pulling people from the line should have first served those at the front of the line rather than those just coming in the door.

Matt McWhirter is AMAZING! Matt McWhirter is just amazing!…read moreWe just had the best experience EVER purchasing our 4th home on a VA loan!.  We started looking in Clarksville two and a half years ago and ran into so many issues from construction problems, being out bid by thousands in this new market and many other issues over the 2.5 years.   Living in Florida created many issues as well trying to buy out of state site unseen. Through it all Matt and our realtor Sarah Rumsey from Keller Williams stuck with us through all of our frustrations.  They helped get our inspection done by honest contractors that cared and not just rubber stamp the house.  Not once did they complain about all of the craziness. On Jan 10, 2022 we went under contract, and the two of them  got us through inspections (house and VA) and closed on Feb 11. They we couldn't have done it without them!  Many thanks to Matt and Sarah for being such caring and helpful people!

Just purchased my first home with Matt as my lender and I couldn't have asked for anyone better…read more Matt is super knowledgeable and was very helpful through every step of the process. Anytime I had questions or concerns Matt was always just a text or phone call away and he always responded immediately. I would highly recommend Matt to anyone looking to purchase a home in the area!