I bought my hot tub from Spa King in 2013. It is now 2024 and the tub has never needed a repair…read more I'm happy with my purchase and recommend this company.

spa king he tried selling me overpriced tubs for way more expensive then the guys at a parking lot…read morewith better tubs were sell

Very knowledgeable.. Communication could be better…read more He's very busy so you might not get immediate service but. Overall excellent service.

I called to see if Chris could help with my hot tub. It's a portable and was tripping the breaker…read more My electrician figured it was the heater so I asked if Chris could replace it. After sending pictures he said it was too old (22 years(!)) and he had never gotten a universal heater to work in such an old hot tub. I was going to dismantle it but tried the breaker one more time and it started back up. Miracle! I just wanted to comment how helpful Chris was and generous with his time (we texted back and forth for probably 45 minutes). I mentioned I had just bought the cover a year or so ago and he even knew people who might be willing to buy it. So, very, very impressed with this company!

Dan came out quickly to see what was wrong with our pool. We thought we had a leak somewhere in our…read moreplumbing. We already had 2 other companies come out and "fix" the problem. However, it always came back shortly after it was fixed. We called Dan and he came out promptly. He is very knowledgeable and courteous and in no time he knew what the problem was. I will always call Dan at Ocean's if we ever have a problem again. Finally, we found someone we can count on to help us when we need it. Thank you Dan!

After having the pool completely resurfaced I noticed that the auto-fill was constantly running. I…read morehad a leak. I called Oceans and Dan Oceans promptly came out and found the leak behind the pool light. He applied epoxy and told me that the leak was "aggressive" and to call if I had any problems. The auto fill continued to run for the next few days and when I called Dan he returned and found that the same area was still leaking. He fixed it for no additional charge. I am totally satisfied with his work and professional ethic.

My Apex pool build started approximately June 2020 and was completed in September. Bottom line:…read moreAfter a year, I am very satisfied with the quality of my pool. Apex did a beautiful job. Additionally, Apex has exceeded my expectations in regards to fixing after-final -construction issues. Some Details: 1 Competitive pricing. Apex quote came in at the same price as other lower-rated pool companies and 20% less than similarly rated companies. 2. Apex has their own people. I experienced a consistent quality of work and predictable timetable. Each phase of my build project was handled by a different group of people. Every single person in every phase took pride in their work; were friendly and professional. Roddy Brown my construction manager 95% of the time answered his phone and provided clear answers to any questions. I called Roddy one day AFTER the build was complete. He answered the phone even though he was home recovering from a serious illness. On another occasion, I called the Apex office when it was closed on a Saturday. The office manager Julie, answered the call and helped me EVEN THOUGH SHE HAD COME IN TO CATCH UP ON WORK AND THE OFFICE WAS CLOSED!!!! WOW. 3. Another plus with Apex is that they are a paver contractor. It was easy to pick out our pavers because they use their parking lot as the paver display. Large sections of each paver type so that you can get a clear idea of what the pavers look like. Apex did an amazing job on our pool hardscape. 4. The pool build is a long process. The most agonizing part is the initial permiting that was at least 4-plus weeks. Nothing Apex could do about that. Many steps and many inspections. Apex provided a project sheet outlining each phase of the build process. Additionally, it seemed like they had good coordination with the local inspectors because we never had to wait too long to get and inspector in to review their work. 5. I got feedback from the local inspector that APEX was a quality pool company and seldom had inspection issues. He mentioned that another pool company was doing a job in our neighborhood and they had a long list of issues. Throughout the multiple inspections that were conducted, I think the inspector had one item on the punch list for correction. 6. After the build was completed, the last person I interacted with was "The Pool Lady". Her job was to train me on taking care of my pool. She came in initially to get the water chemistry right and to go through all the steps to keeping my water and pool in great shape. I think she did 3-4 separate visits. She was very thorough and helpful (I have never owned a pool). With her training, I was confident that I could do my own pool chemistry. A year later, my pool water is crystal clear. Based on discussions with other new pool owners the Apex Pool Lady was a star. She really knew her stuff. 7. Finally I want to reiterate the exception after-the-build response to questions and issues. I called several times with equipment issues (not related to Apex). I was shocked that Apex responded that same day multiple times. I think once I waited a day. I was pleasantly surprised with their response.

One of the worst experiences ever. We had a simple basic pool put it. We have a crooked drain that…read morehas never been addressed. Ray Charles could have done a better job. I will never have anything good to say about Apex unless they fix this. We addressed it over and over and got ABSOLUTELY no response.

Started with this new pool company, and I was satisfied with the results! My old pool service was…read morevery messy and not reliable. This new pool company is amazing the pool was super clean after, was always on time, and answered all my questions politely. Definitely recommend this company was amazing!!!

From the owner: As a locally owned company we will give each and every customer the signature treatment every time.read more

RPD is great to work with! Darryl and Kyle are knowledgeable and professional. They are responsive…read moreand take control of the process.

Excellent!!! Great experience working with this company…read more Finished on schedule on budget great design beautiful pool very Happy Highly recommend them