VERY informative , kind, efficient! I would come back here…read moreagain for sure even though I have another office to choose from which is a little bit closer to my home

Not only are they nearly across the street from me, but they solved my CPAP tubing problem and…read moredidn't charge me a cent!! Everyone was Very nice!

This is my first experience with using a CPap. When I went to Deseret Medical to pick up my…read moreequipment, I was given a total explanation of it as well as a demonstration of how to use it and the care of the equipment itself. Nobody rushed me out of the office and I appreciated the information as well as the time that was spent to insure that I had all the information I needed to get the most benefit from the CPap. They also said they were always available if I had any other questions or concerns.

Their impeccable customer service and available products.. We tried a few walkers and finally ended…read moreup with the right one!! Mom, loves it!!

I had a situation come up where Alpine Medical messed up my re-supply order and was having a hard…read moretime finding supply I needed in the Salt Lake Valley. I had a flight the next day and was kind of in a pickle. I called Dependable and was promptly greeted by Johna, the nicest and most genuine person I have dealt with on the phone in a LONG TIME. Not only did she help me, she went above and beyond so I could have my breathing therapy while out of town. I cannot tell you how much it meant to me. They care. I recommend this awesome bunch to ANYONE needing oxygen, CPAP, BIPAP or any other home medical needs. Made the switch and it was a no brainer, for sure! Plus they have home delivery..... so anyone in the Salt Lake Valley and surrounding areas should really give it a shot.

Dependable Oxygen went above and beyond to help! They worked with my needs and made my emergency,…read moretheir emergency. I called after 4:00 pm on a Friday afternoon and explained my situation. They asked me to come to the store immediately and even allowed me to stay after closing to help me get the supplies I needed, in the limited time frame available to me. The products they sold me have changed my life. Thank you. Alan PS I really would give 10 stars if I could.

The shop is small but carried what I was looking for. The gentleman who was there was n the phone…read moreand another couple were waiting. Everyone was pleasant. I would recommend this store 100%.

Treated me so good. I'm elderly and forget things sometimes and they were very helpful. Super…read moreprofessional

Sadly my DME order went to this "Medical Supply" company but they NEVER delivered the Pulse…read moreOximeter. The order went in from the hospital. I called later that day to see if the equipment was available for me to pick up. "Oh, we do not have any available pulse oximeters today we will call you when one is returned tomorrow morning." Was expecting a call the next day, no call came. I called at 3:15. I was told the employee from the Lehi office had already gone home for the day. I asked to speak to the manager. Nicole told me she would pass my message/concern on to Nate her manager. The next day I never received a call. The Care Manager from Huntsman called me to follow up why there were no results in my record. I explained I had NEVER received a call to get the equipment! Nate did call me after Huntsman had given him my feedback. He will look into their process failure. I would never recommend this company. NO customer service was provided!

We had a productive meeting with Kyle Crane yesterday. He…read morewas patient, gave us time for our questions, had a sense of humor, showed us all we needed to know. His personality is the kind to be in that business. He is a 10 out of a 10 for OUTSTANDING. Richard Weir

JC and Staci are fantastic. They are knowledgeable and understand great customer service.read more

We really liked Dave Larsen (Vice President) Dave was excellent to work with, Dave was 5 stars for…read moresure! So sad that Firmco lost Dave! Dave was very understanding and very helpful. We got behind on leases we had, because our businesses were slow. The fee's that Firmco charge if you are late are astronomical (over $10,000). Before Dave Larsen past a way, we had talked to Dave and he agreed to waive half the late fees for us on our three leases. Sharan even sent us an email with the total amounts with half the late fees taken off. We were able to get half the late fees waived off of one of the leases, however Sharan wanted all three leases paid off the end of June. Dave never said we had to pay all three leases off by the end of June to get half the late fees waived. Dave knew we could not pay all three leases off by the end of June. That was never agreed with Dave that we had to pay all three off by the end of June. (our stores are still closed due to COVID-19 over 5 1/2 months now) Pretty sad when Firmco will not honor Dave Larsen's (Vice President) word to us, waiving half the late fees on our leases as Dave agreed to do for us. Dave approved that for us. Now that Dave past away and is no longer at Firmco, Sharan will not honor Dave's word. (unbelievable and sad) We are pretty sure Dave would not be happy that Firmco is not honoring his word to us. (At least from us talking and meeting with Dave he was not like that at all) Not sure how Firmco can actually feel good about this. We would think Firmco would want Happy Customers. Dave would never ever treat his customers like that.

Very impressed with the customer service. I took my hold off and thought I had changed from 3 a day…read moreto 2 strips per day. It looks like I did not do it correctly and both orders shipped. Their customer service called me to see if I wanted both orders or if it was done in error. Great job in watching customer orders and being proactive in contacting the customer!! Great prices and convenience as well. With insurance testing strips are more expensive through the pharmacy. I am an HR Manager and I direct all my employees who need supplies to Diathrive. Thank you!!

I had a problem with them with shipping a recent reorder. Problem was with USPS not updating their…read moretracking data on website. My reorder was received 10/27. I still say they need to use a better shipping service such as UPS or FedEx as they are much better at keeping up with tracking data. And Diathrive does need to be better at helping us through their customer service department by looking into issues and providing solutions instead of telling us to wait a specific period of time. But as it is I am happy to recommend Diathrive with good product at good prices!

Most friendly group of chaps that will help you out with your broken equipment…read more Warren has been and will be my go to guy for information and fixing my equipment. Even when they don't work on your equipment, they extend their hospitality by helping you find someone who can (this is referring to old outdated equipment). Lamest terms, these gents are the guys you want on your line when its 4th and goal and you're down by 6.

We have been working with Monet Medical for several years to assist in our refurbished equipment…read moreneeds. They are very easy to work and always providing us with prompt, reliable customer service!