Personally, I had probably the best experience I could have ever asked for in the automotive…read moreindustry. This family business will treat you like family and I can honestly say that I felt welcomed being in their presence. The work that they pulled off on my car was just amazing. With all of the scratches and mismatched paint that the car had originally was all basically fixed. I can tell when someone puts in their effort into the work that they do and this family owned business does just that and go past my expectations. I just wanted to thank them once more for all of the effort they put in for a broke college student like myself.

I had an express detail done. Cery professional service and very nice people, competitive pricing…read more I'll go there again.

Summary at the end…read more Went to Ron's to drop my truck off for an alignment and to take the strut spacers off. Ron's told my husband they would have to charge for an inspection (don't remember getting a price), the alignment was going to be about $100, and we didn't get a price on taking the strut spacers off. We get a call later in the day saying the alignment is done and it's as aligned as it's going to get and it's going to be $170 for the alignment and that they didn't take the spacers off because it was going to be $1000 to remove the spacers. To better assist customers, they should have called us before doing the alignment if they knew or even had a hunch they wouldn't be taking the spacers off. We were told they were going to charge us 170$ plus $140 for inspection. On top of that, we have to get a new alignment after getting our spacers off since you're supposed to take spacers off first. In hindsight, we should have read yelp reviews instead of Google reviews because there were reviews of people with similar experiences. So we took my truck to Trickles and they quoted us about 600 for the strut spacers and the new alignment. We went back to Ron's and told them our situation hoping they would be understanding and they said they'll only charge us for the inspection so they charged us $147. We were also informed at the checkout process that they weren't familiar with spacers/lift kits on ford trucks, which is fine, but I just wish we would have known that before dropping our keys off with them. I'm just very disappointed in the lack of communication because we didn't need the work they did if they weren't going to take the strut spacers off. I wish we were told before they proceeded with the repairs. Summary: They should have called us after the inspection and told us the combined cost of the strut spacer removal AND the alignment. Instead they did just the alignment even though we'll have to get another one after strut spacers are removed. I give it three stars because I appreciate not having to pay for the alignment but I did not have a good time, definitely didn't want to pay $147 just to have to take my truck somewhere else. The alignment and inspection is reasonably priced if you're not getting it for no reason.

My car broke down while I was traveling through Ames on 35 on a Sunday. Ron's not only was able to…read morework on the car first Monday morning but gave me a fair price especially considering the quick appointment and work done. I highly recommend Ron's!

Well I came here to get my windows tinted and couldn't make it past the first interaction with an…read moreemployee working there because of how rude they were. I went online to setup an appointment and it told me to call. I called and it took me through the steps to confirm my appointment. I go into their store at the time my appointment was and told this red headed guy I was there a little early for my appointment and he just looked at me and said there are no appointments today. I replied that I went online and called and it said I was confirmed and he repeated there is no appointment. Then after looking on his computer he said I was on some waitlist to be called and that I don't have an appointment and laughed at me as if I am familiar with their scheduling process. He then asked seemingly annoyed what I'm looking to get tinted on my car and rudely said well we don't have anything for scheduling today and that he'll need to get me scheduled. I was done at that point and told him I'll just call and he laughed at me again. In actuality I will not be calling them back and will be taking my money elsewhere. Do you train your employees to laugh at customers and be rude? Also do you train your employees to not offer options or to not say things like, "oh I'm sorry about the scheduling issue you experienced. Let me get you scheduled right away." This guy in front is a joke and needs to not be interacting with customers.

I had my 2024 Golf R tinted today at Tint World in Urbandale, they did a fantastic job…read more For those who have a VW Golf, you probably know how hard it is to tint the windows on these cars - many places turned me away, or wouldn't do the back window at all, because the windows are smaller in size and hard to get tint properly placed on them. Although they were unable to do the windshield, due to the difficulty and specialty tools involved, they were able to do all side windows and back window and it looks fantastic, I would highly recommend. They were prompt and professional, 10/10 service and communication.

I've been doing business with Sternquist since around 1973. My latest experience is indicative of…read morewhat I've come to expect from these folks. I had a leak somewhere around the radiator. Could have been a simple hose or possibly the radiator itself. Turned out the radiator was leaking. In earlier times there was a gentleman in town that did repairs on radiators. That option is sadly not available anymore due to how radiators are made today. My vehicle was more difficult for this repair/replacement due to all the items that must be removed to access the radiator. I thought it may take longer than a day to accomplish the repair. Sternquist was able to get the repair done in a day and did the usual excellent job on the work. I would not hesitate to take my vehicle to them for any future needs. Thanks Sternquist Garage!

I put my faith & trust in this shop to do $5000 worth of work so that I could travel to the East…read moreCoast for a family emergency safely. The work began falling apart in Illinois, and the car had to be replaced in order to get home. Heartbroken says it all. You may have a better experience, but no matter how kind and cordial the owner is, I am not in the financial position to gamble with that much money again.