I have been a patient at this practice for many years. At my recent appointment for a routine…read morecleaning, I was refused care because I declined an X-ray. My refusal is based on medical advice: I am a thyroid cancer survivor, and my doctors have instructed me to avoid radiation exposure in the mouth and neck area, as prior exposure to X-rays was likely a contributing factor. It's my health my choice. So disappointed in this office.

Friendly, caring, exceptional professionals and VERY thorough. Sherry was outstanding - explained…read moreeverything and the cleaning she provided was both painless and thorough. Dr. Puglisi went over my X-Rays and told me what to look out for - didn't try to "upsell" me. My other dentists weren't bad; just not great. These guys are.

Dentistry is big business I get it but customer service is huge. Dr. Zia had the nerve to blow me…read moreoff for weeks and then finally follow up with a 7:30pm call on a Sunday night to tell me that my implant is going to cost $2k dollar more than what we originally discussed. She tired pressing me to make a decision b/c she was going on vacation. Please if you don't have to go here please don't. I can't say anything else was wrong but Dr Zia is absolutely horrible. I hope others don't have the same experience by all means I'm very upset at the service.

I see, my previous review was 5 stars.Unfortunately I am changing my score to one star. I have been…read moregoing to new haven dental for the past six years. This past saturday was a unfortunate event to where I was Under the assumption that I have an eight a m appointment on saturday morning. I would say it's very important to contact your patients and let them know if their appointments are canceled. Here it is the next day monday at three o'clock in the afternoon and still no one person has contacted me.

so I went here a few weeks ago. I read some reviews and after reading them I was really nervous . i…read morewalked in and the nice man behind the counter welcomed me right awh and he made me feel welcomed . he was really nice . then I met with the Denist Dr Aruti. And He wanted to know my health history and what my plans were and he explained every single thing to me. Unfortunately I was not approved for the financing but I am working on my credit and plan on going back. I love the place and love the lady Fran who Helped assist me with the application. The other gentleman was also great at the desk. i wish I remembered his name . But anyways this is by far somewhere I am going back to for sure . They are down to earth and really nice !!! I never really leave reviews but I had to for this place because I was really impressed. You can tell this Dr has a lot of experience with implants and he's very honest

Had all my teeth removed and implants inserted they were very truthful about the whole process and…read morevery caring and friendly from the doctor through all the staff everything they told me went step by step exactly what they told me and were concerned about about me and called after hours to check on me I am very excited f my new teeth and can't stop smiling I haven't been able to smile for years because of my teeth and they gave me a new outlook on life I would definitely recommend them to anyone who wants a new outlook on life Brenda

After my latest cleaning, I can say my hygienist Tressyn is extremely thorough and very skillful…read morewith her attention to detail. She is friendly and gave me some great tips about using Waterpiks, showing a genuine interest in my dental care. Her expert cleaning technique was gentle without causing me any discomfort. That made the cleaning visit pleasant. I highly recommend this office and the great staff to family and friends.

I have hated going to the dentist since my days in the Army ! Ever since I started going to…read moreSouthern CT Dentist it's been nothing but a great experience! The staff is Awesome and so incredibly nice. The 2 Dentist I've seen are just the best. I never post reviews good or bad but when I received an email asking how satisfied I was with my visit I felt this business deserved a great review. I highly recommend using their services. You will not be disappointed !!!

My experience with Dr. Jang (as well as her office staff) has always been pleasant. They have fit…read moreme in their schedule last minute, and always make sure I'm satisfied before I leave. I recommend coming here if you're looking for efficiency, friendliness, and professionalism.

I went there last year for a cavity and cleaning, they accepted my insurance and said that it was…read moreall covered, 6 months later I received a bill for $942.00 PAST DUE, they rope you in and then blame the insurance company

I found Dr. Lerch because one of my side veneers fell out while I was flossing. I soon messaged two…read moredifferent offices. The contrast in responses told me everything I needed to know. Dr. Lerch personally responded the same night after hours (while the competing office got back to me the following morning, asked all the same questions I had already answered in their online intake form, and then recommended I schedule an appointment in two weeks). She messaged to let me know they consider this an emergency and would prioritize it (it's very painful and hot/cold sensitive to have an exposed tooth with veneer missing). I was in her chair getting the veneer reattached the following day. Altogether it took less than 30 minutes. Admittedly, I came to Dr. Lerch's office with some quiet distrust of dental offices in general. However, I have since found that I can completely trust Dr. Lerch's office with the full scope of my dental care, and so I also recently decided to move forward with a lingual frenectomy that had been impacting my speech for decades but I kept avoiding. The procedure took minutes and was entirely painless. Lastly I'll add that what makes this place truly exceptional is that Dr. Lerch's care and standards are not limited to her. Every person I have spoken to in the office shares the same qualities, whether Robby, Rahisha, Karen, or anyone else. It's clear that Dr. Lerch's values shape who she hires, and it shows in every interaction. I am glad I found her office.

The type of care that I received from all the staff was beyond my expectations. Dr. Lerch was…read moreamazing, took the time to answer all my questions and me feel very comfortable (she even gave me her personal number if I had additional questions later). Everyone was great, knowledgeable and made me feel welcomed. I will return for all my dental needs!!!

not accepting new patients, wish they would update their website if that is the case.read more

I have been to different dentists over the years. Some were recommended and others I picked because…read morethey were either in network or local. This was both. My dental insurance has an app to help with narrowing down things such as customer reviews, in network and pricing. So keeping that in mind, I decided to try this place. The bonus being that it is in my neighborhood, too. I went for my first appointment and evaluation of what needs to be done. When I set my appointment, they suggested I come at least 15 minutes earlier. I usually do that as a rule anyways. My first encounter upon entering was the receptionist. She greeted me and said, "Welcome to our office!" She also greeted me by name. In the past, at other dentists, I have usually encountered the, "What's your name and what time are you here for?" Even if I had been a patient for a while. My first time here, I was treated with such high regard. But seriously, these employees were happy and inviting. I was told that I wouldn't have a long wait and I could relax and read any of the myriad of magazines available in the next room. I didn't wait long and was led to a room at my appointed time. The dental hygienist introduced herself and asked me various things about my dental history and questions I answered on the paperwork they had me fill out. We chatted for a short bit and she said she would be taking some X-rays and that Dr. Palchik would be in soon after that. X-rays didn't take long, then in came Dr. Palchik. Her and the hygienist had gone through them and she explained to me what she saw. We decided on a plan of action and made plans for another appointment. She was positive and energetic and made me feel at ease. She even checked out what my insurance covers on her system and gave me an idea of what one of my procedures would cost before and after insurance. I have been back for an emergency appointment, a cleaning and crowns. I have never felt as comfortable at a dentist as here. They work with you and your insurance and budget and make sure you are happy with their work. I highly recommend this office.

they did a fill on my tooth which caused me pain so much i had to go to other dentist to help with…read morethe insufferable pain

Dr. Son is fantastic! She is consistently professional and gentle in every single…read moreInteraction. Any trip I've ever made to C&S has been a positive experience!