The service I have received at Shirley Quattlebaum State…read moreFarm Insurance office has been outstanding!!!!! The business is easy to enter and leave, her staff is efficient and very helpful. I deal with Stefani Nelson who always answers any questions i have and is very knowledgeable. I always get quick clams service when I have needed it!!!!

Overall the ability to communicate your insurance needs with this organization falls short at…read morealmost every level. Updates to vehicles have consistently been placed on the wrong vehicles. Full coverage has been removed on certain vehicles mistakenly due to poor internal communication techniques. Due to the length of time with the company we have held professional patience even after loss due to their error. Further shortfalls during the last 12 month reporting period show a dramatic inability at all levels to communicate customer requirements. Cancellation of the wrong vehicles caused a lapse in coverage. This type of practice shows a highly probable lack of quality assurance. Lending customers possible grounds for seeking coverage elsewhere where proper training techniques are strictly adhered to and management holds all accountable professionally. Unfortunately the majority of mistakes have been at the management level leaving a total loss in professional confidence. As a family with resources both monetarily and socially we look toward assisting everyone and still hold patience. For families who find themselves in these situations, stand advised. Check your policies, call to follow up on coverage. We stay strong as a community by assisting one another and understanding we all make mistakes, but a family of lesser means monetarily due to youth or situation out of their control could have severely suffered if they incurred the losses we experienced due to lack of proper communication.

Trustpilot reviews…read more Thanks for your review! Direct Auto Insurance logo Direct Auto Insurance Your review is pending.Read more Tina Hancock 0 reviews US Rated 1 out of 5 stars If I could give leave multiple negative... If I could give leave multiple negative stars I would. They lied and mislead me into thinking I couldn't get full coverage on my vehicle...state farm did it. I called to cancel and the lady gave me the run around and when I was informed it would be 50 dollars to cancel I asked to speak to someone else because that's not right and she put me on hold to go to the "agency" came back and gave me another name then I called her out on being the same chick and she still said that was what I'd owe. I hang up and go to the chats and when I say fine I'll pay that they cancel my plan then I go back to chat because I was going to see when it would come out and they changed it to 105 because they said I cancelled midterm so before NEXT YEAR. Absolute worrrstt company. Worst agents. They have nobody over them. They lie. They will give you bare minimum and not disclose that. It's a shit shoe 100%. Save yourself time and money and go somewhere.....anywhere else. I'd loovvve to leave the screen shots I have here for their lies I do have them and I'll leave them elsewhere trust me I'm going to all platforms...every single one possible. Worst experience worst place liieesss so hard they can't even keep up with them. Pathetic is a nice word for this place. Date of experience: March 28,2025

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Tesha and her team are the best! She always gives me the best advice for my auto and home insurance…read moreneeds and they're always so friendly.

From the owner: Our mission is to be the first choice for insurance and financial services for Cullman County and…read morethe surrounding areas, while still servicing State Farm customers all over the States of Alabama, Mississippi, and Tennessee. We do this by exceeding your expectations and building relationships through community outreach. License #: AL-740437, MS-10714102, TN-3001053127