You must think we do not know what we are talking about, or we are liars when we say the damper…read moremotors you installed have failed again, we have requested that your service tech stop by at 630 AM before he goes to work and catches the motors failing. I live less than 7 miles away. You said your owner was going to call if they never did. More excuses. We pay our bills and we have been a loyal customer for over 12 years. This unit runs for hours and costs us major dollars. The board and the dampers you installed have failed. The only way you are going to catch the unit in failure is if you are here at 630 AM. We are not liars; we just want the unit in proper working order. If you are not going to service us, then let us know,

Recently was out of town for a couple weeks and upon returning I realized my AC went out while I…read morewas gone. I am a die hard DIY homeowner but after almost a week of attempts to fix it in the 90+ humid TN summer heat I had to "call around." Volunteer heating and cooling in Cookeville had good reviews and prompt service. The ladies in the office were very friendly and the service tech, Jacob, was also very nice. He shown up on time and was very knowledgeable. I cross-checked pricing and they came up on the lower end for parts. I am all in all very happy with my experience and will definatley recommend as well as use them again, if needed, in the future. Thank you Volunteer! #stayingcoolinthesummerheat

We had Collyn come out and fix our plumbing issues, he done an awesome job. Very timely, very nice…read moreand affordable. We would refer him to anyone

I want to take the opportunity to talk about a young man that understands what customer service is…read more Collyn and Tramont HVAC are the real deal. He communicates, does what he says, and says what is does. HVAC is one of those appliances you dread having to call someone for, but if get your system on a regular plan with Tramont you know you will be taken care of. Collyn and Tramont HVAC have me as a life long customer.

Very nice staff. Ethelene is a warm, kind receptionist too!read more

From the owner: Our commercial services division, Cookeville Heating and Cooling Services, provides HVAC service…read morefor all types of commercial equipment. Our qualified service technicians are available 24/7/365, because we know that an emergency can happen at any time. With the ability to provide expert troubleshooting and perform timely repairs, our technicians are trained, experienced and NATE-certified. Whether your building needs HVAC service, repairs or maintenance, Cookeville Heating and Cooling Services is equipped and ready to provide you with a single-source HVAC service solution. We provide air conditioning, ventilation and heating services for commercial and industrial customers. Our team has over 250 years combined experience. Our technicians continually undergo extensive training to stay on top of the latest HVAC systems, while becoming experienced on older systems as well. All of our technicians are also NATE certified, so you can be sure that when you call on CHC, we have the experience to take care of you. Cookeville Heating & Cooling Services can handle all your repair needs. The key to getting the most out of your heating, cooling and refrigeration systems is scheduled preventive maintenance. Even if you didn't have your system installed by CHC, our service division can still help you keep it running at peak efficiency. See more on our website.

Great and honest people. The gentleman who came has a lot of experience and was very nice. It's…read morenice not to feel like you got ripped off because you're a woman.

Aloha replaced my entire HVAC system from the ground pad outside, under the house plumbing to the…read moreinside unit.... even a new thermostat (one that I can understand!). I have had routine maintenance service calls since. that was quite a few years ago and the only problem during that time was a part failure..... not their fault. 1 call and they were there for the repair within a few hours. I doubt that any other service can match Aloha..... { check out the crazy graphics on the trucks.)

This company is awesome! We used them to install our new unit, after getting quotes and meeting…read morewith 4 other companies we chose Mayberry Heating and Cooling because of their knowledge, prompt time, and the friendliness of the owner and employees. When ever we have had any questions or concerns about our unit they have answered them or came right out to take care of the matter. I would highly recommend them to anyone. Laura Wheeler

Great service. Had an unusual problem. My Service guy…read more looked the unit over, installed a few parts...that didn't repair, So removed the parts (so I didn't have to pay for them) and called for a backup. Together they discovered the problem and fixed it! Even better was they only charged me a regular service call. Being on SS it was greatly appreciated. On time, did the work and left me with an appreciation for honest businessmen.

Rick was amazing. He was on time, very friendly and professional but also very easy going. He…read moreexplained everything to us before he did it so we knew what to expect. His pricing was very agreeable compared to others. Rick definitely has my business for any future needs as well as a high recommendation.

Highly recommend Rickey for all of your HVAC needs. He was very punctual, professional and…read morefriendly. Great quality work for a very fair price.

We were having issues with our AC unit. Not heating properly. Charles was the first one to answer…read morethe phone and was able to come right away. Fixed us up with a new piece inside the unit. He took his time diagnosing the problem instead of selling us something we didn't need. Extremely nice and very knowledgeable. Highly recommend him for anybody that needs help with heat and cooling.

I've been a customer for nearly 10 yrs over 2 residences. Never had any problems until recently…read more Short story, my unit was likely misdiagnosed twice and I had to get another company to fix it. I paid One Hour $473 more than the other company to NOT fix my unit, was made to agree to pay ANOTHER $644 when the unit wasn't fixed the first time and was told (by a fake manager) to be happy I wasn't paying $1200 instead. Then I was charged 2 additional months AFTER I cancelled my membership, had to call each time to get a refund, and was promised a call from management that never came. Save yourself some stress and go with a company that has management that actually cares about its customers. Long story: I noticed my heat was blowing in short spurts but my house was warm and I had a routine check up scheduled the next day. The next morning, the technician said my unit was frozen. They said they needed to check for leaks and it would cost $644. I agreed and they found one in the valve core. They fixed it and pressurized the unit. They said my unit was 'thirsty'. The next morning the air was blowing in short spurts and the unit was frozen again. I called and someone took my information and said someone from One Hour would call me back. All day, no call. I called again Sunday morning and got One Hour. They said they had no record of my previous days call. She said the next available appointment was the next day, Mon, and never offered to send someone that day. The next day the technicians said that they needed to do another leak search and charge me another $644. I called and asked for the manager and Lisa said she was who I needed to talk to. (To me that implied that she was the manager). She said even the most experienced technicians can miss a 'pinhole' leak and the technician that was there now was more experienced than the one Friday. I did not think I should be charged when the 'not as experienced' technician that was there Friday must have missed a leak. Again she said it was unreasonable for me to expect a technician to find a 'pinhole' leak the first time. She said that she was giving me a deal, the search they were planning to do was more extensive and cost $1200 but they are only charging me the $644. I told her I had no choice, I needed heat. They discovered they overcharged my unit by nearly 2 lbs on Friday. Because it was their error they did not charge me. After that, the unit worked fine for a few weeks. One Saturday morning it was below freezing, the unit was blowing short spurts again and was frozen. I called another company and the technician came within an hour. They said my fan was going out and was an easy fix that was covered by my warranty, I needed was to pay for labor, which was $122 plus the after hours fee of $49. (Total $171). He said when the fan is going out, you cannot check for leaks because the unit cannot pressurize. I called and canceled my membership with One Hour. She asked why and I explained the service and the rude 'manager' Lisa. She told me that Lisa was definitely NOT a manager. She also said I would be charged the membership fee on Jan 5th, as it takes a few weeks to cancel. I was charged Jan 5th, but was charged again on Feb 12th. I called and confirmed I was canceled and she had no idea why I was charged. I called back the next week to confirm that they had issued me a refund check and I was cancelled. Mar 5th I was charged again. Furious, I called the office and asked to speak with a manger. They said it takes 24 to 48 hrs to get a call back. This was on a Thursday and she was sure they would call me back the following day (Friday). The next TUESDAY I had still not received a call. I called back and she could see no one had looked into getting me a refund but she would. She could not see if I was still on the list to be called because she was not the one who escalated the call. I received the second refund check the following week and so far, no more charges. I have still to this day, never received a call from management. DO THEY EVEN EXIST????

This is the second time I have used this business. The first time was great, and very reasonably…read morepriced. The second time, not so much... My heat went out over the weekend so I called them to come out and take a look. After poking around for a few hours looking puzzled, the guy said I had a freon leak and I needed a whole new condenser unit. He sent another guy over who told me it would be $6k to replace it, and that it was best to replace the entire system for $10k. He tried to pressure me into it by offering a "discount", saying prices were going up in a couple weeks, etc. Thankfully, I didn't bite and got a second opinion. I called JLS Mechanical (recommended by my contractor). The guy they sent told me One Hour was completely full of it, and there was nothing wrong with my condenser. He temporarily fixed my heat so I wouldn't freeze overnight, then came back the next day with parts and had me up and running better than before for under $500! So either (A) One Hour is completely incompetent, or (B) they are con-artists. Either way, they almost cost me $9,500 I didn't need to spend. Definitely would not recommend.

Awesome! Ethelene at the front desk is soooooooooo helpful!read more

From the owner: CHC offers an extensive line of commercial mechanical and plumbing services for new constructions,…read moreadditions, renovations and retrofits. CHC Mechanical's award-winning, safety-conscious team of experts can make sure your project is completed on-time and on-budget. Our qualified staff is well versed in pre-construction, value engineering, estimation, design, prefabrication, scheduling, project management, construction and safety.