the facilities are beautiful. This creates the illusion that your lives ones will be happy and…read moresafe. nothing could be further from the truth. They say they have a nurse in staff 24/7? untrue! They have unqualified and unlicensed people dispensing the medications to residents. if the residents notice that they have too much/too little medications, they are told "too bad". There is high turnover with their staff, and the residents are the ones that suffer. The residents pay thousands a month, and are treated poorly. Do not choose this place! you will regret it almost immediately.

Don't let looks deceive you. It might look like a cruise ship, but this ship is sinking. Please…read moredon't bring your loved ones here. I thought that a new build by a well-known corporation would have their sh*t together, but they don't. They don't care about your loved one--they only care about your money. The new ED has eliminated many of the well-loved staff; almost 30 people have left in the few months she's been there! Care providers are few and far between and have very little support. While the HC-staffed care providers are wonderful, often times care providers are from an outside agency and have no idea who your loved one is and don't seem to care to learn. They go through the motions, often missing pieces of med management and/or care plans and are not even held accountable. When accountability is addressed, hackles go up and directors get defensive--a bit suspicious to me. The facility recently went 3 months without a Resident Care Director in-house. No charge nurse. No directorship for the care providers. To make matters worse, they had no visiting doctor for weeks and weeks. No weekly or monthly check-ins. Many of the residents rely on the house-visiting doctors as their PCP and had nothing! Nothing! No one to check on their health! Care plans were pushed aside and not tended to, not followed, not updated. Neglect seems to be the name of the game. Supposedly someone was there in the interim, but when I was told I could reach out to her, I was ghosted, then told I needed to wait for the new RCD. My loved one has been waiting for an updated care plan for months. Neglectful. Residents recently had to go at least 17 days with no call-buttons (pendants worn around necks or a watch-style) because numerous batteries died at the same time and the facility just didn't have any extras--none. Then they were on back order. How does a facility like this let that happen? How do you not have stock of such things? Yet new residents were being accepted all the time! So not only did the established residents have to feel unsafe in their units, the new residents did, as well. For almost 3 weeks! Food is mediocre at best. Dining services has just received its (at least) 5th, 5th!, director in the couple of years HC has been open. We were told (sold on) excellent food, various chef-led cooking adventures for the residents, frequent use of the pizza oven and open cooking area for resident interaction, special dining events, and a robust menu. Instead, none of these has happened and they keep doing the same thing over and over and over, expecting different results. Insanity. Communication is abysmal. Don't expect a speedy return on any emails or phone calls unless it's in their direct interest. And anyone who was friendly and would look into things for you has been eliminated, either pushed out by the hostile environment or fired. We used to get newsletters and family-communication as to who works there, their roles, or who might be leaving; we'd learn of upcoming events and just get a general sense of what was going on. Now there's nothing. Every time we visit, someone else has left or been fired, we have no idea who the new people are, no idea of upcoming plans for improvement or what the general long-term plan is by this new ED. The ONLY positive I can say about HC is that their activity offerings are plentiful and fun; but when the overwhelming feeling is gloomy, and many residents have shared that they feel helpless because this is all they have, this is what they sold everything for, a robust activities program isn't enough. Please, please look elsewhere for care for your loved ones. Don't be fooled like I was.

My beloved grandfather was a resident here for the past 6 months and he received exceptional care…read moreand support from staff. He felt loved and cared for and he loved them in return. I worked in 2 skilled / nursing facilities in this state for 4 years very recently. I not only personally but professionally know good and bad facilities. This is a good facility. It is on the smaller side but has more of a homey vibe to it than many other facilities. It also seemed to be conducive to staff being able to spend more time with residents and really build good, trusting relationships with them. He was in a 3 person room and it was managed well so that everyone had as much privacy as possible and were treated with respect. My grandfather just passed away at this facility this past week and my mother and I were with him. The outpouring of love and kindness that we received from staff, and that was also given to him in his final day just proved all the more that he spent his final months in the best place he could have been. There are literal angels working here. I can't say enough good about Coastal Manor, but thank you for taking such good care of one of the most important men in my life.

If I could give 0 stars, I would. Let me explain... My grandfather who was put on hospice, was put…read morein a room with 2 other men, and absolutely no privacy. The room was completely open & the tiny curtain that was there didn't cover anything and wasn't used to separate the patients. Our first interaction was walking into the room and the room mate on the commode in FRONT of my grandfather. The second interaction was a staff member giving my grandfather meds, I asked what medications they were because he's on hospice and there was a lot of pills. It took the staff member 20 minutes to see what the meds were and couldn't pronounce 1 of them. My grandfather could not swallow and was choking on pills, water, food, etc.; the staff member was forcing the pills into his mouth and I had to step in and tell her no more medications and told my grandfather to spit the pills out. There was also no railings on the bed & every day when we went to visit, my grandfather was falling out of the bed. He was dependent, with no mobility so he could not reposition himself. As a family, we requested that another hospice agency come in and take over his care and to be moved to another facility. The hospice nurse talked to the other facility & agency, and told them he was "eating and drinking fine and doing good". Complete lie. The man couldn't swallow anything and was uncomfortable, in pain & having absent seizures (if they paid attention, that would've been noticed). The nurses at coastal manor were extremely rude to me, when calling to check on him and when asking questions about his care. At one point, they pretty much called me dumb and told me "I didn't know what I was talking about". I don't claim to know everything, however I do work in healthcare and this is my third grandparent to go on hospice and pass. I know the logistics of the process and steps that need to be taken. The hospice agency and this facility did nothing, but cause more distress to my grandfather. We finally made the decision to send him to the hospital, to get another hospice agency to assess him. The assistant director of nursing, care manager & hospice nurse, threatened us by saying "your grandfather won't be admit to the hospital. Your grandfather won't be admitted or accepted to other hospice facility. He'll be sent further away up north". NONE of this happened. He was admitted to the hospital and accepted to the other hospice facility. Where he got the correct medications, was able to be comfortable and pain free, and eventually passed with dignity. They did not send his belongings to the hospital with him. When the family went to pick up the belongings, they didn't know what patient we were talking about. Family had to go into the basement and look for the belongings, where there was hundreds of boxes of patient belongings. We find the belongings and look to see if that's everything, nope. The one thing we wanted, wasn't there. A photo frame that had a picture of our grandmother. We ask where it is and told "I don't know. You can look in his old room". The picture was on someone else's night stand (not where we had put it prior). This is not a place you send a person you love and care about. The staff do not care about the patients, it's not a good environment for patients. The place is gross and has so many problems. We also overheard a staff member say "I hate this job." As well as multiple staff members going out for cigarettes and going straight to patient care, without washing their hands. There was also trash bags in the hallway and just a dingy environment.

This place is understaffed and the level of care is terrible. It was not clean, response times for…read morepatients were ridiculous. I watched a patient literally crawl out of his room. They talk a great game but are hardly communicative unless pushed. My parent was discharged after a month and ended up spending 11 days in the hospital two hours after getting home. Effective rehab experience??? Not! We were advocating for our parent & experienced a marginal effort for her to regain some health. Imagine those elderly folks who don't have family. Beware! One star because I couldn't post without it.

I was an employee of the Cedars from 2000 to 2017. I was very proud to work there and I have told…read moremy friends I would recommend The Cedars to anyone who is in need of a skilled rehabilitation center. I would be happy to have a family member be a patient there. The Cedars is non-profit, and their focus on quality patient care shows. The bottom line is not about money. I was proud to work there, and I would work there again. It is a clean facility, with very caring CNAs who are very good at their jobs. The nurses are smart and caring. The PTs, OTs, speech therapist and therapy assistants have excellent skills. The Cedars have had the same staff for many years. Overall I really am impressed with the level of care they provide.

The nurse at the nurses station on Larry Frier's floor doesn't like me, hence no updates of amy…read morekind and she difrected ALL depart,emnts not to talk to me.

From the owner: We at Brentwood Center for Health & Rehabilitation focus on healing so the joys of daily living can…read morebe celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.

This is another staffing company that's in it for the money, takes on clients. They can't. Staff…read morelies about sending staff talks disrespectful to their clients. Do yourself a favor and don't hire this company

From the owner: Allmed Staffing provides reliable help to elderly and disabled clients in Maine. With…read moreindividualized care plans we can customize care to each client providing the best care that allows our clients to stay at home longer aging in the comfort of their home. We serve the entire state of Maine. Allmed also places medical professionals in assisted living homes, nursing homes and other medical facilities to fill in the gaps of needed shifts. We hire certifications such as CNA, CRMA and Licensed nurses as well.

The quality of was poor. I went there after my kidney was removed because I am physically disabled…read moreas well and they did not even know why I was I mean. I asked for help after peeing myself and they just threw some clothes at me and said do it myself. I've only been there one day. The food was . I was there over Thanksgiving and it was awful. They used very salty lunch meat type turkey, everything was cold, it was hard there on a holiday, but when I started throwing up, no one was around to help me. The rooms are Small for two people. They'd be small for even one person. The doctor that was assigned to me or other PA, refused to give me the psychiatric meds. I've been taking for a while that my psychiatrist outside the rehab center has finally gotten right. I tried to explain. But this doctor listen to. I ended up mental breakdown and horrible nightmares. I left early because without those I was suffering even worse than if I had only had the kidney removed. It was a cancer and there were only a few people who were kind. Terrible place. I hope I never have to go there again.

This place discharged my mother after 2 weeks she was speaking incoherently she was delusional…read morewithin 2 hrs was rushed back to the hospital with a possibly life threatening infection. The staff is incompetant. They call saying shes being discharged and when you show up 7hrs later they have no idea what your talking about. The place is a toilet stay away far away.

We used Hospice of Southern Maine three years ago when my mother was dying. Unlike what my…read moreprevious ideas were about hospice care, they do not step in 24/7 at your home, rather they are on call and do regular visits. Prior to HSM, we tried another hospice the doctor recommended but they said she didn't qualify because there wasn't a trained person in the home 24/7 (even though my elderly father was there and I live around the corner), so we switched to HSM and they had no such demand. I DO recommend HSM because they were there to help and I had never dealt with kind of thing and had no clue what to do. That gave me great reassurance and peace of mind that I could call with questions or concerns 24/7 and that we weren't alone in this. They even recommended a cremation service provider and when mom finally died on Memorial Day 2023, I called HSM and they contacted the funeral home and someone came to take her away. So we had HSM for about two months and they had a specific nurse who came weekly- she was wonderful, and weekly visits from a volunteer to help clean her up while teaching us how to do it. The other days we had two young women from our church, along with myself to do the care. Dad was by her side the whole time and helped me with rolling her to one side of the hospital bed they brought when I didn't have another helper. We also had occasional visits by the chaplain and another councilor. The same people came for continuity. After mom's passing, they offered grief counseling, but we didn't take them up on that- I wish my dad had, but we also had support from our church. HSM offered a free year of bereavement counseling afterward and periodically sent info in the mail about it. All the services were free but they take donations, for which I was glad to do because I can't imagine going through this without their help.

I have had a horrible experience with Hospice of Southern Maine. On 1/23/2026, HSM sent my aunt 24…read morepages (pages 470-493) of a stranger's sensitive information included inside my father's medical papers. The stranger's papers belonged to another Hospice organization. They exposed this stranger's SSN, Medicare number, CBSA, medical history, visit notes, health diagnoses, etc to my family. The stranger's 3 other family members PHI was also exposed inside the 24 pages. My father was also missing pages 470-493 in the envelope. I am worried that HSM might have possibly sent my father's private sensitive information to another family. By 1/28/2026, HSM was fully aware of the data breach, as documented in messages from my aunt (my father's representative) sent to me on Facebook after she spoke with them that day and HSM requested the pages back. On 2/18/2026, 9 days after recovering the stranger's 24 pages on 2/9/2026, HSM involved the police over my factual online reviews regarding the data breach and 3-4 YouTube comments. On 2/20/2026, I received a Cease and Desist email from their lawyer questioning the accuracy of my reviews, despite the fact that HSM had already verified the data breach by taking the papers back on 2/9/2026. I informed HSM's legal counsel in an email that I filed an OCR report regarding the data breach of the stranger on 1/24/2026 and that I am exercising my right to post factual reviews under the Consumer Review Fairness Act. On 3/3/2026, HSM's lawyer sent me a written assurance email admitting to the data breach after previously questioning the accuracy of my online reviews. The lawyer also invited me in the Cease and Desist email on 2/20/2026 to call HSM to resolve my concerns. By that point, it was too late for me. I did not feel safe to call them after the previous retaliation on 2/18/2026 and I didn't want to risk anymore trauma and betrayal from HSM. Had HSM or the lawyer invited me to call them before they called the police on me, I would have called them up to resolve my concerns. I didn't appreciate HSM calling me a liar, when they had the stranger's papers back for 11 days to verify the data breach for themselves. I believe HSM would have continued to deny the data breach if I didn't have screenshots taken (for the OCR) and filed an OCR report before HSM lawyer sent me the Cease and Desist email. After I told them this information, they didn't deny it anymore.