I am a service member who is in need of a government travel card through Citibank since November…read moreand over the past weeks have spent numerous hours on the phone and doing research on what to do and the amounts of time I have been hung up on/changed phone lines with no warning is absolutely absurd. Citibank has the WORST customer service I have EVER had to deal with. Sadly, Im still not done due to fact the military deals with Citibank but if given the option I highly recommend to never use Citi.

We have been Citi Gold customer since 5+ years and recently when we visited the branch and wanted…read moreto transfer money from my spouses bank account to my bank account we were forced to make a joint account by the Branch Manager. For many years I have been going to the el camino main branch as that was my original branch and in recent past used to visit this branch as its close to my house. Despite asking whether its mandatory the Manager mentioned in April 2026 they will introduced a policy. However we visited in March 2026 and were forced to create a joint account. I hope the branch leadership looks into this. The Teller's have been always helpful. I do not have the name of the branch Manager but it all i can say is this behavior is driving us away from this branch. One of the worst experience you have to go through dealing with your own money. My visits to the Citi Main branch in good old days were the best!

i went to Chase Sunnyvale today to do a currency exchange. I had a fair amount of foreign currency…read moreI wanted to exchange so was already a bit reluctant about exchange rate fees/spread losses, expecting Chase to take a bit over 10% to do the transaction. I was helped by Mateo, who patiently went through the process with me, including counting my money multiple times to verify that the amounts were correct (note: the bill counter for US bills will miscount the number of bills so make sure to know how much you have beforehand and ask for a hand count verification), and to process it. He was patient and never made me feel pressured or guilty for taking a long time. Afterwards, I got back home and found out I could get a better rate elsewhere by calling around (this would have saved me hundreds of dollars) and so I immediately called Chase Sunnyvale to see if they could reverse the transaction. The woman who picked up the phone helpfully figured out that they could make it happen as long as I came back ASAP with receipts (before the computer was "logged out"). I quickly drove back and was promptly helped by both the woman who answered my phone call and Mateo. They were professional and courteous even though they spent a lot of time for essentially no net transaction. In short, I came away feeling like they cared about me as a customer and weren't concerned about being inconvenienced. Overall, they saved me from feeling upset about myself for not doing more research on exchange options, and that earned my trust and continued good will. I know not all places and not all people would be so willing to help so thank you Mateo and woman whose name I don't know!

Sucks that I have to pay $10 for a cashiers check when I just paid $3 (at another Chase) to get 3…read morepersonal checks, especially since apparently I have enough money that I can upgrade my account to get the fee waived but I'd need to talk to a banker (not sure why they couldn't just waive the fee then and there) but the teller was kind and explained the "workaround" well. Also, they have treats.

Wells Fargo totally sucks, inparticular, Brian Carey, financial advisor, he lies and is the worst…read morefinance person we've ever worked with. We shut down our investments with them and pulled all funds from them, now to shut down remaining checking, savings.

I made an appointment for business banking at this location. The female banker called me after…read morehours of operation and asked what type of business am I opening and requested to know the documents I will be bringing, over the phone. I told them multiple times I will not be discussing this over the phone and will be proving the documents in person. The banker proceeds to spam call me after hours asking for additional information. Suspicious written all over.

Maria Guzzetta Gracias por su ayuda y su amabilidad fue de gran ayuda para poder sacar mi primer…read morepréstamo excelente atención al cliente

I've been meaning to write about my experience at this location. Maria Guzzetta, was extremely…read moredisrespectful. Ignores me and my mom when we were asking for help and just seemed to be busy on her phone and being snarky and talking to me very disrespectfully as if I was bothering her. This person clearly lacks BASIC customer service skills.

I have mixed feelings about money: it sure is nice to have some, but it can also be stressful. A…read morebank can either mitigate that stress or aggravate it. So far, during my many years of coming to this branch I haven't had any bad experiences (unless you count standing in line with pushy, grumpy people). The tellers are friendly, professional and helpful (hmm, maybe an occasional less-than-friendly exception to that), even when the branch is busy and customers are being impatient and rude (I'd write that you know who you are, but you probably lack that kind of self-awareness). Just recently, when my debit card was about to expire and I hadn't received my new one yet, I went into this branch where an amiable banker helped me right away and reissued my card. The card arrived within the time-frame I was told it would (though I guess I should also thank USPS for that?). I only use Chase for basic banking needs, but so far those needs have been met. There's only so much love I am going to show for a massive financial institution (not much), so these four stars are for the nice people working at this location.

They messed up my wire transfer and made it my fault, although I gave them all the correct…read moreinformation. Cold and arrogant aHoles , except for tellers. Avoid the branch.

The worst.. credit union or under the mattress better service. Closed all accounts at the branch…read more They shredded my cards, supposedly, and still getting changes 3 monthes later. 1000% do not bank here

Wow the service here is amazing! First, manager Felicia is amazing she checked on us a few times to…read moremake sure we were taken care of. She set us up with Alessandra whose customer service was so quick efficient and she was so so sweet!! Excited to build a relationship with Alessandra for our banking needs moving forward (:

Had a great experience today. Ethan Nguyen was nice and very knowledgable. Answered every question…read morei had.

Ethan-Member Service Representative at Star One CU on blossom Hill took care of me for my banking…read moreneeds. He did an awesome job. He is very knowledgeable and very courteous. I have brought several people in for him to take care adding new accounts and for banking needs. We were all pleased with his services. He did a great job.

I had been given wrong information over the phone from customer service and was in a rush this…read moremorning. Hanh was able to get me out within minutes and resolve my issue with the manager in no time. I truly appreciate Hanh's service and attitude as I'm typically not in the best mood when I have to enter the bank. I stick with BOFA because of tellers like her.

Really really really really really really slow. Told me 15 minutes to wait to open an account. 52…read moreminutes and counting. Maddening jingle playing on the TV. Just awful. Never coming back. Planning to move my money to Chase, BofA losing a 40-year customer due to this terrible customer service

Exceptional Service from Denise at the Oakridge Almaden Branch. As soon as I left your Oakridge…read moreAlameda branch I felt compelled to write immediately. I was helped today by Denise, and I cannot say enough about the experience she provided. She was patient, thorough, and went above and beyond to help me resolve a sensitive account issue - taking extra time to explain everything clearly and making sure I felt heard and cared for. In a world where human connection in banking is becoming increasingly rare, Denise reminded me of exactly why face-to-face service matters. When it comes to something as important as our financial security and savings, having a knowledgeable and compassionate person on the other side of the counter is not a luxury - it is essential. I speak for many when I say: please don't get rid of your tellers. They are the heart of your branches, and they represent your institution in ways that no app or automated system ever could. The patience, the explanation, the simple dignity of being seen and helped by another person - that is irreplaceable. As technology continues to reshape banking, I hope Wells Fargo will always remember that for many of us, especially when it comes to something as personal as our money and our security, there is nothing more valuable than a trusted human face. I am so glad to be a Wells Fargo customer and I look forward to growing my relationship with your bank. Thank you for employing people like Denise who clearly love what they do and do it beautifully. With sincere gratitude, Danae

What a great branch! My elderly mom had a lot of random bank things to do and everyone was so…read morehelpful, friendly and super patient. Extra special thanks to Obe who was amazing with my mom, and a total rockstar! Thanks so much Obe! You are the best!

Kirk helped me bundle 3 policies and save money while increasing my protection!!! I feel 100%…read morebetter about my coverage after Kirk's professional advice. He was super patient with me during the process and certainly took the time to answer questions to make sure I understood as best possible. Thanks!

This has been the most professional insurance agency I have ever dealt with. My agent Scott…read moreStoddard gave me the best coverage while not breaking the bank at all. I walked into the office and he greeted me with the upmost warmth. I felt Scott Stoddard was looking out for me by giving me the best coverage for my money. Definitely come here and be sure to ask for Scott Stoddard. Congratulate him because he's almost is becoming a daddy.