A friend recommended the ACT Group. I was scheduled for an appointment with Dante for last Friday…read moremorning. Thursday evening at 4:50 pm ACT left a VM saying it would have to be rescheduled. While very last minute, these things happen and I agreed. My rescheduled appointment was for 11:30 this morning. ACT called at 10:00 am asking to reschedule for later today. I told ACT I wasn't available later and I was left with the impression the meeting was on. Then at 11:00 as I'm walking out the door, ACT called back and suggested that in lieu of a face to face meeting Dante could call me at 11:30. I asked how that was going to work when he didn't have any of my information - I'd planned to bring papers and a flash drive, as discussed. This made me feel very undervalued as a new customer and frankly had no confidence leaving my financial information in the hands of a Group that couldn't even keep an appointment. The only thing positive I can say is that the person who called me each time, Jessica, was very gracious and apologetic. Unfortunately, she is not the accountant.

Very nice people, very courteous and knowledgeable but... smartvault is a bit clunky, and $475 for…read moreindividual state/fed taxes plus a single rental property schedule E is exorbitantly expensive. Not to mention I paid them for tax planning services earlier in 2018 which was not cheap. Anyways, I'll be shopping around before next tax season.

Patrick offers a very good service, efficient and quick. I went to see him once and then everything…read morewas done by email. Perfect for me. Thank you Patrick

Patrick is an absolute pleasure to work with. He really takes the time to make sure all bases are…read morecovered, and is very reasonable. I had a complex K1 that was beyond my expertise and Patrick made the process smooth as can be. If you are looking for a CPA, look no further. Highly recommend, A+ in my book. Best, Cole

Whatever you do, do not hire this person! We hired him to do our (very straightforward) taxes for…read morea few years and didn't find out until a few years later that he had never actually filed our returns even though he had taken payment from us for preparing/filing them. When we had another real professional go through and redo our taxes for all the years he supposedly did them, they found all kinds of exemptions he had missed and we learned that we should have received refunds for those years instead of owing money.

I originally reached out to Ryan at the beginning of the year, but was told it was too late for him…read moreto work on my taxes so I'd need to file an extension. After tax season I reached out again by phone and was told they could take me on and to email the details. No one ever responded to the email, so I emailed them again and they still just didn't respond. This company seems like it just isn't interested in bringing new customers on- don't waste your time waiting for them to respond because they never will. I wish they would just be honest about this instead of hooking people along, as I would have looked for someone actually willing to work with me instead of waiting until they "had time" only to be ghosted.

Zafar is amazing!! I have been going to him for at least 10 years!! Very helpful very…read moreknowledgeable!!

I've been coming to this Liberty Tax business for 16 years when I started my first job out of…read morecollege. In addition to the quick, efficient and expert help Zafar and his team provide every year, I am always greeted with a warm welcome and treated as a valued client. These folks know their stuff and get you in and out without missing a beat. I'll have Zafar and his team doing my taxes for as long as I'm in Chicago. Both my siblings get their taxes done here too.

Lee has been doing my taxes for the last 4 years and works very hard to find me the most money for…read moremy refund or to lessen my tax bill. I highly recommend making an appointment with him to have your taxes done right!

I have been getting our taxes done by Eric Weinman for 15 years. I know I am in good hands and that…read morehe is always looking out for us. We are lucky to have him.

I filed with Shirazi and Associates last year and needed my AGI for this year to file my taxes. He…read morewas very accommodating and responsive to my yelp messages.

Ali does an amazing job. Not only he does our taxes but he is easy to approach and always ready to…read morehelp!

Ashoor has been fantastic to work with for bookkeeping and tax prep. He's incredibly communicative…read moreand knowledgeable of all things my business needs to stay on track financially.

Ashoor and Divine Accounting provided me with a stress free tax season. He was very easy to work…read morewith and responded promptly to any questions, laying out timelines to make sure the tax return was filed before the deadline. While his work for me was an individual personal return, I know he also works with small businesses to file their taxes, and from my knowledge provides excellent service to them as well. His services are affordable and highly recommended!

Scam, unprofessional and will not report your taxes. When asked to speak to a manager after I was…read moretold my taxes was not reported I was told no. Please be aware, H&R Block is not a safe place to do business with.

The one star is because it's conveniently located…read more I have had troubles filing my State return with H&R Block for the last few years, they won't go through online and can't be corrected. I hoped to come in to have someone either address the error or assist in printing them out and mailing them on my behalf. When I arrived, my appointment had been cancelled (which I hadn't done), the receptionist tried to schedule me for a time slot 30 minutes later. However she was then loudly instructed to ask if I'd already filed, and from there I know I either wasn't going to be seen or that I was going to be seen and not helped. A gentleman then appeared as he overheard me explaining my issue to the exasperated receptionist, and quickly said since I filed online, there's nothing they could do. I will sacrifice convenience next year and not file with H&R Block again (I know, I'm one of a million clients, my business won't be missed), but I had to leave this review for anyone who was considering filing with them online or going in to a hostile location with poor customer service.