Great place with friendly staff and residents! Such a beautiful building and grounds and so close…read moreto everything. They have such great activities for their residents! A nice alternative for 65+

I lived in this apartment building from 2023 until July 2025, and my experience with this…read moremanagement company was extremely unprofessional and disappointing. I rarely write reviews, but future tenants deserve to know what they're getting into. 1. Maintenance Problems Ignored for Months One of the worst issues I experienced was when my ceiling actually collapsed on me. I took photos and called management immediately. They sent someone to clean up the mess, but then left the ceiling unfixed for nearly 2-3 months. It wasn't until I contacted Public Service/City Code Enforcement myself that anything changed. The very next day after the city reached out, they finally came to repair it. The fact that they only acted when the city got involved speaks for itself. 2. Mouse Infestation Not Taken Seriously Before moving out, I also dealt with a mouse infestation in my apartment. I reported it multiple times. Their solution was to put out a few mousetraps -- which the mice literally jumped over -- and then do nothing else. When I went in person to bring it up again, I was told: "Maybe someone in the building isn't living right." Instead of calling a proper exterminator like a responsible management company, they blamed tenants and never provided real pest control. My neighbors ended up handling the issue themselves because management refused to. 3. Unprofessional and Unresponsive Overall Between a collapsed ceiling left unrepaired for months and a mouse infestation that was ignored, it's clear this company does not prioritize safety, maintenance, or tenant well-being. I would not recommend renting from this management company. If you want safe living conditions, proper maintenance, or even basic professionalism, you're better off renting elsewhere. This has been one of the most stressful and unprofessional rental experiences I've ever had.

They couldn't read the email they themselves sent that said they were cleaning out storage #3, and…read moreproceeded to clean out the wrong unit, throwing my stuff away and didn't even bother to own up to the issue. A neighbor told us, otherwise we would have never know. We didn't get our stuff back, and they are the scuzziest slumlords that could have taken over that property. They're a joke and a bad one at that.

Very nice place to live. There is plenty to do and family friendly. All the employees are very…read morefriendly and helpful. The location is great too. It is close to everything you need. There are themed events throughout the year that brings all the residents together.

Hello and good day, Happy New year!!! I moved here from Washington and booked a Hotel for a month…read morein hopes of finding a place to call home.... One week to thanksgiving it was, aimless I did roam... In my travels I went through an upscale neighborhood next to a golf course and flew my drone, So peaceful and serene was this going to be my new home???? I saw a sign which did say chateau knoll Staff was friendly and quite professional in addition to efficient, clean neighborhood, low crime. You know where you can leave your car running with the windows down, go inside have breakfast forget about your car come out 3 hours later and it will still be there. Caring, proactive community a wonderful place to call home..... Safe, secure, clean, affordable with all the amenities one needs to succeed. Hiking, walking, shopping, fuel, highway access, parks, golf, restaurants, everything right around the corner....

This is one of the hidden gems for housing downtown Rock Island. Great property, nice units, close…read moreto everything including transportation. Peggy, the property manager, is practically a hero to everyone in how caring she us to her tenants and neighbors. Makes it really feel like a neighborhood.

Used to be one of the better places in Rock Island to live, but now it's turning into just another…read moreRock Island crawl space. Noisy tenants slamming doors at all hours, no respect for anybody else. People fighting in the hallways at all hours. On-sight management in "on site" for about 2 hours every day. Fitness room is a joke since most of the equipment is broken or falling apart. Computer room is locked and unusable at all times. If there are parties in the party room, you can't use either door to come in and must walk clear around the building to get in. You have to pay to park in the parking lot, but if someone is in your parking space, nothing is done about it. Don't move here.

Dishonest & unprofessional management, horrible maintenance, lawn care & snow removal. The upgraded…read moreapartments are very poorly constructed, visible 2x4 boards throughout, holes on the wooden stairs. Know you won't get your security deposit back even when a new tenant moves in 2 weeks after you move out of a spotless apartment.

I really liked living at this complex. They were really good about getting issues resolved (I had a…read moreclogged drain and a broken garbage disposal), and the grounds were kept up well. Everyone was very neighborly, and the pool, although small, was never too crowded. The apartments themselves were pretty basic, but roomy, and they are pet friendly, which is nice.

If you are thinking about moving here don't! All the Springs cares about is taking your money in…read moreany way that they can, they do not care about their residents at all! It all started when we moved in and found a mouse in our apartment. We are clean people so we were startled about them coming in our home. I told the leasing office and they said they would put out some traps while I was at work. After an 8+ hour work day I came home and absolutely nothing was done. We ended up buying our own traps and we ended up catching 7 mice. I told the Springs that I wanted this fixed and their response was to put lavender around the apartment and suggested a slew of home remedies. I obviously found this suggestion useless so after going back and forth they finally found that the mice were coming through the dryer duct. Now we have recently moved out and had to break our lease because I had to move to Tennessee for work. I told the springs 6 months before we moved that we were planning to move in January but didn't have an exact date since we were searching for a home. The Springs requires a 2 month notice to break the lease. When we found a home a few months later we told them the date but they stated that we did not give them a 2 month notice although I did tell them we would be moving more than 6 months before. This caused us to pay for 2 months of rent while our apartment sat empty. Before we moved we spent an entire day cleaning the apartment. My jaw dropped when they charged over $340 for cleaning fees, our security deposit only covering $300 of these fees. When asked what could possibly cost that much they said it was carpet cleaning and sent pictures of the items in the apartment they cleaned. It was 4 items, 3 crumbs in the dishwasher, a bit of dust on the ceiling fan, and a quarter size of residue in the fridge. All of which would take less than 10 minutes to wipe. This somehow cost over $250 for the cleaning company. When I called the leasing office they even stated that they agree this was crazy but it was what they were charged for by the cleaning company. At this point I didn't care about getting my security deposit back but the fact that they were charging me $40 seemed like a low blow. I would never recommend some one stay at these apartment. Steer clear of this place and save yourself the extra money and their lack of compassion to their residents.

The management team is always nice, the maintenance team is very responsive, the property is always…read moreclean and it is a very good neighborhood/up and coming area of town to be in.

slumlords never fix anything but, so quit to sent out. Notice cure or quit Notice there are a lot…read moreof repairs that need to be done. This management company refuses to fix anything.

I moved everything out of my apartment I didn't wipe the fridge down I will admit that but…read moreeverything was moved out and everything else was cleaned the landlord couldn't find anything to charge me for, so he charged me for nail holes. 23 nail holes and I only had 5 pictures and a tv mounted into the wall he took $115 for nail holes, the building downtown at 318 Brady is a hazard I moved out as soon as I could there was a major water break water coming through all light fixtures like a waterfall in my unit and the hallway, he said that the upstairs apartment turned the faucet the wrong way, mind you the electricity was on.. There was standing water in my light fixture I had to go turn all breaker switches off and all he did was pour the water out the fixture and vacuum up the water from the ceiling and floors and painted right over it. He is money hungry..

This property, under new management, SUCKS!!! Constantly DON'T have hot water. The parking lot is…read morean absolute mess. The grounds look like a property in the ghetto. My dryer is a fire hazard and they refuse to fix and/or replace it! DO NOT MOVE into this property!!!

I have lived here for 5 years and it's been a great experience. It's a quiet and friendly…read morecommunity. The only reason I decided to write this is because of my experience this morning. I woke up at 5 am to a VERY hot apartment. I left a message on the office voice mail and the manager, Helen, informed me that our maintenance guy was out today but someone from another complex would be here in a few minutes. I had a new AC by 10 am. If you're considering moving, I highly recommend you check this place out first. The staff is awesome and I plan on living here for a long time.