I made a couple of purchases (two rugs and a decorative statuette) to be sent in one…read morepackage/delivery. I called to confirm they would be together, and assured this was the case (note: this was ordered January 24th and today is April 10) I was sent multiple billings which I had to call in and have revised to the 3 items and not the multiple repeats they were trying to bill me for. I was told the billing issue was remedied, and to expect my parcels to be sent together. I was notified later that only ONE of the rugs shipped on it's own, which finally arrived. The customer care agent (Jennifer Sealey) assured me as an apology and act of good faith, the freight cost would be refunded to me, at the inconvenience of having to double up on my travel time to have the rugs delivered from the office to the site. One week after the due date for the second half of my order, I received an e-mail (ONLY AFTER I CONTACTED THEM TO SEE WHERE MY PURCHASE WAS) that the items are no longer in stock and that I could have a 10% discount on an alternate option. I will update this review dependent on how they handle my complaint, I've called them and left a message and am waiting to hear what their resolution is. Buyers, beware! It takes MONTHS before you actually get anything you order (that's IF you end up receiving it at all). Not worth the headache, hassle, and multiple phone calls and e-mails you have to make to help keep them organized on their jobs.