I rarely leave reviews, but I feel it's important to share our family's experience with Learning Jungle La Mesa so other parents can make an informed decision.
Our daughter attended this center for approximately four months, and during that time the center went through two different directors. While leadership changes can happen at any childcare center, we experienced inconsistent communication and a lack of continuity throughout our time there.
From the beginning, we wanted to partner with the daycare to help our daughter succeed. Whenever behavioral concerns were brought to our attention, we worked with her at home and asked staff how we could support them. Unfortunately, despite repeated concerns about her behavior, no one ever scheduled a meeting with us to create a behavior plan, discuss strategies, or ask what techniques were working at home. Instead, it often felt like incidents were documented without a collaborative effort to address the underlying issues.
One of our biggest concerns was communication. We specifically requested that staff notify us if our daughter was having a difficult day or refusing to nap. Despite those requests, there were multiple occasions when she was in the office during nap time and we were not notified. On one occasion, my husband went to the daycare and found her in the office with markers in her mouth, which raised concerns for us about supervision. On another occasion, he found her cot placed by itself in a corner of the room, separate from the other children during nap time. We do not know whether this was a one-time occurrence or a regular practice, but seeing her separated from her classmates was upsetting and raised concerns about how she was being managed. Regardless of the reason, we worried that repeatedly separating a young child in this way could leave them feeling excluded rather than supported. As parents, it was difficult to understand why she was repeatedly removed from the classroom or separated during nap time without timely communication or a discussion about what was happening.
We also repeatedly requested copies of incident reports involving our daughter but did not receive the documentation we requested. Without those reports, it was difficult to fully understand the incidents and reinforce expectations consistently at home.
Another concern was hygiene. Our daughter was potty training, and there were multiple days when she had several accidents. On several occasions, I picked her up still soiled and needing to be changed. We understand accidents happen with toddlers, but we expected that she would be cleaned promptly and cared for appropriately.
Communication with our family was inconsistent. Staff would tell us that "it's better when parents are involved," but when I attempted to become more involved, I was told, "We've got it." At the same time, concerns were often shared with me informally at pickup but were not consistently communicated to my husband when he picked her up. We wanted to be active partners in supporting our daughter, but we never felt included in developing a plan to help her succeed.
Another thing that stood out to us was the classroom environment. Throughout our daughter's enrollment, we consistently saw artwork from many of the other children displayed in the classroom. We never observed any of our daughter's artwork displayed. While there may be an explanation for this, it added to our concerns about whether she felt fully included in classroom activities.
The biggest reason I'm writing this review is because of what happened after we transferred our daughter to another licensed daycare. The difference has been remarkable. She has not been reported for hitting or kicking other children. She plays well with her classmates, comes home clean every day, and her teachers communicate with us in a positive, balanced, and collaborative way. They celebrate her accomplishments while working with us on any concerns, and we've experienced the kind of partnership we were hoping for all along.
Every child deserves patience, respect, and a team of adults who work together with parents in their best interest. Unfortunately, that was not our experience at Learning Jungle La Mesa. My hope in sharing our experience is that the center reflects on its communication, collaboration with families, and overall quality of care so that other children and parents have a better experience. read more