I have never been treated so rudely in my entire life than I was by the staff that works here. I have been a client here for three years. Today I had scheduled an appointment and specified EXACTLY who I wanted. I even said I did NOT want to come on Tuesday because I would not get the person I specified. Then Ken said "ok well how about Wednesday?" So I come in Wednesday (today) and expect to be seen by the person I asked for. I don't get the person I asked for, but I didn't say anything because I think this lady might be ok. Nope...she literally cut part of my finger off with the nail cutter and then Ken's wife, Karen, proceeds to tell me it's my fault that she did that. I just got up and left because I already felt so disrespected that this happened. After cooling down, I realized that they OWED me a free manicure (but of course, since they're stingy, that was out of the question for me to even ask) so I asked for them to take my Shellac off because I can't do it myself. After having it removed, Karen says "5 dollars." I ask if she's joking and recap the day. Ken then proceeds to tell me that I am too hard to please and that I should never return. I have never once complained about getting a manicure there, except the one other time a different lady made me bleed as well, who has since been fired because there were so many complaints! I feel so disrespected because of the staff's incredibly rude behavior. It is somehow MY fault that they completely ruined my nails today and now I am told to never return (although, I clearly would never go back anyways). I have always been nice to Ken and his wife, trying to chat with them while getting my nails done. How dare he treat me like that read more