I came here a few times. For my wedding dress and wedding jewelry in 2019. That was a nice…read moreexperience. My dress was beautiful and alterations came out great. However my recent experience with jewelry repair was not pleasant. Manuel fixed, checked and cleaned my engagement ring and he did a good job with it. I am happy with the end result. However, the woman who works with him really put a bad vibe to the whole experience &I doubt I will go back. From the moment I came in until I left, She seemed annoyed with every question I had. Then when it came time to read back my Gia number she basically scolded me and asked me why, and why didn't I ask before and made me feel awful. In the end it was done but the customer service aspect of it was unpleasant. I also wondered around looking for some jewelry, I'm currently looking for a new watch. No one once asked me if I needed help or what I was looking for.

Thank you Maurice and Rose for helping us find the most beautiful diamond and setting for our…read moreengagement ring. I recommend Castle Couture because of their knowledge, honesty and dedication in assisting you in getting what you're looking for. The pictures DO NOT do the ring justice; it's stunning! Thank you so much.

The did an excellent job ordering our wedding bands and resizing my class ring for me. I highly…read morerecommend them. Both Ruthie and Shaqif are awesome!

Very good customer service. Very professional and clean. I got one of my ring sized and I come for…read morethe free cleanings. Definitely recommend

Travel 2 1/2 hrs just to this jewelers. My family have dealt with them for 30+ years…read more It is more then a family owned business .... Bobby and Bonnie are professional in all ways .... they take time to listen and guide you correctly. You can't go wrong when dealing with them. Thank you Bobby and Bonnie!

Had some positive experiences, my last two I was met with rudeness, arrogance and…read moreunprofessionalism. Take my word for it, go somewhere else!

100% 1st time at jeweler and very, very happy!…read moreGreat customer service, explain everything. Great job sizing my ring! Very old family ring needed major sizing! So happy!! Going back with the matching band!

I purchased 2 custom "wave" rings in white gold. There's 5 diamond chips; and I just love them!…read moreThey're nice and smooth so that they won't pop my balloon sculptures (I'm a professional balloon artist). One of the rings was too tight, and they did the adjustment for free! $400 each. While picking up the resized ring, I decided to buy this beautiful crucifix on a stainless steel chain. $30. Great pricing, along with OUTSTANDING customer service by Gaby, and you've got a 5-Star Business. I'll be buying all my jewelry from them from now on.

If you're looking for a great jeweler, I highly recommend S…read more& Y Jovi Fine Jewelry in Middletown. We've always received outstanding service there, and they have a beautiful selection of unique pieces at fair prices. Just last month, I got a new ear piercing at Jovi. Unfortunately, I removed the earrings after only two weeks, and the piercing began to close. I expected to get it redone, but I asked the jeweler if he could try inserting the original earrings instead. It was a bit tricky, but he gently got them through, saving me the cost of another piercing. He didn't even charge me for the extra help. Genuinely excellent service--highly recommend!

they pierced my ears a screwed it up completely made the mark for the piercing and did not put the…read moreearring where the mark was

Diamond ring I had for 18 years, wore it constantly, never chipped or ever a problem.. however…read morebecame loose so had it tightened here but in two months( barely wearing it except to go out- advice of merchant) it became loose again. Brought it in and not only loose,suddenly had a chip in it!!!! I'm convinced merchant chipped it when originally tightened it since after 18 years of endless wearing, never a problem. Meanwhile brought in my wedding band at same original time as engagement ring and now diamonds loose and after bringing it back with engagement ring to have diamond fixed in it, ring needs small diamonds. A very upsetting experience with two rings of so many years suddenly chipped diamond and lost diamonds!!! Plan on having engagement ring appraised to make sure it's the original diamond. and I paid a lot if money without even questioning the cost. Don't trust this store!!!

I needed help with my ring. Neil and Eve took care of my issue promptly and with empathy…read more They both are terrific.

I can't give enough praise to this team! Jasmine is creative & helpful, but listens & isn't pushy…read more Nancy is always helpful & friendly. The star of the team is Jonathan. He listened & created the most perfect ring for me. I couldn't be happier! All my wishes were skillfully crafted into a gorgeous new ring combining my Mom's with mine. I've also brought lots of jewelry to be repaired & all were quickly & beautifully fixed. Not 5 stars, this place deserves 10 stars! Thank you, Presman Ocean Jewelers!

The team at Presman & Ocean are wonderful. They are patient, they work with your budget, they can…read moredesign anything you want, I love their creativity. Their jewelry section is top notch and if they don't have it in store they will certainly get it for you. I trust them. I love my beautiful pieces I've bought over the last few years. Top quality. HIGHLY RECOMMEND!!!!!

So as I'm sitting in the parking low ready to pull away with my other half after having him drop a…read moreprecious heirloom off for repair I am told 10 MINUTES, "so we don't have to come back in a week or 2?!!!!" No. Perfectly considerate and appreciated. I am beyond thankful I do my research before trying new places. So let's all remember I have not got the piece back as of yet however, already, with the expeditious turn around time I am so grateful. Thank you. UPDATE 1:46PM. Wow. Thank you. I'm overly excited at my new find and experience here.

I needed a link taken out of my new Tissot watch Bracelet. Al was very gracious and had the link…read moreremoved in 2 minutes and did not charge me for his service. I will definitely go back to buy a new watch or jewelry when I'm in the market for my next purchase!