Everything was great early on. I provided a workflow document of my needs and requirements that was…read morediscussed often using the basecamp project management app. I was told sure no problem. I was never told we cant do that. When things became challenging and I started getting blacklisted I asked for a copy of the correspondence and was told they didn't have it anymore. Less than a year later I did take my files and found someone who actually helps my business. A simple website, sure they can do that. However, beware if you have something that is challenging and requires integration and workflow. When the challenges come, they will offer to give you your files (not your money) and boot you out the door vs trying to work with you to make it work as you were promised it would and accepting ownership for their faults. At one point they were testing an error and had to charge their cc to test it, I believe it was for less than 5$. I was asked to refund them, I laughed and did so. Their website states they work to help your business grow, not the experience I had. Also make backup copies of all your correspondence. Another fault is they will nickel and dime you to death and never admit any fault. At one point the owner Dave asked me to prove a product was on my site as it wasn't working and I needed support....I sent him a link to it, never heard any apologies or sorry I missed it, everything was my fault. Terrible experience. They have a built in charge in case they underestimate the work, I knew my site was complicated and gladly paid it thinking I was going to have this great site I had asked for, it was worth it, right? Or so I thought. We went live and it was a nightmare. Nothing had been tested before go live, my customers were sending me terrible emails, I lost sales, a guest couldn't buy a product without setting up an account on the site... People were trying to buy products and they couldn't. People renewing subscriptions could not. At one point the poor girl at Back40 felt bad and started working as my secretary manually helping my customers check out, she was great! I have no issues with the support staff. My issues were with sales and the owner. They do have high turnover or at least they did at the time. Probably part of my issue. So I invested about 12k$ with Back40 overall and left after bringing a lawyer into our correspondence when Dave said he was cutting off my business. Afterall I had no proof since they wouldn't give me access to the development files. In less than a year after developing a new site with Back40 I am developing a new site again. They oversold their capabilities, never admitted any fault and I am sure the response will be more of the same.

We have worked with Back40 for many years now... they designed our original website several years…read moreago and redesigned it more recently as our business evolved and technology advanced (facebook, etc). In both cases, they actually listened to our needs and desires, both esthetically and functionally...FROM ACROSS THE COUNTRY! We are based in Southern California and they were able to design a site geared for our customer; the surfer and our product; the surfboard! Whenever we (Stamps Surfboards) contact them, they are super responsive. They are very creative and professional and they have the experience needed to get the job done right... Their hosting is awesome too!