I bought a Living Social voucher to get my house cleaned by this company. I emailed them on Nov. 13, 2015 and this is what I said: "Hello, I purchased a Living Social voucher: Two Hours of House Cleaning, Voucher #: XXXXXXXXXXX. I would like to schedule an appointment. If possible, I would like Wednesday, Nov. 18th at 3:30 PM. I look forward to your reply." They replied on the same day and said, "We are booking into December." I replied on the same day and said, "How about Tuesday, Dec. 8 th?" They replied Nov. 15th and said, "What is your address so I can check availability?" I replied on Nov. 16th and said, "My address is1234 XXXXXXX Drive, Columbus, Ohio 12345. Also I do not get off work until 2:45 PM so the earliest I can arrive home is 3:00 PM." Their next replied came on Nov. 19th and said, "12/14 @ 10am?" When I read this I was very upset as my previous email had clearly stated that I could NOT be home before 3:00. They obviously did not read my email completely. I replied on Nov. 19 and said, "I work from 6:30 AM to 2:45 PM so I cannot do any appointment before 3:00 PM." On Nov. 28th I sent them an email and said, "I have not heard from you regarding the times I am available to schedule a different date/time. See the previous email for my time availability." They replied the same day and said, "We don't have any appointments after 3pm until the 1st week in January. Would any other time work for you? Maybe a lunch hour?" I replied on Nov. 28th and said, "I can do Saturdays or Sundays. I work in Clintonville and only have a 40 minute lunch which is not enough time to get home and back. If you can't do a Saturday or Sunday then book me for your first 3:00 you have. Try to avoid Mondays as I have XXXXX meetings twice a month on Mondays until 3:30. I heard nothing from them and today I got an email from Living Social telling me my voucher expires on Jan. 2nd. I am not happy because this will expire before I can use it. I called Living Social and they refunded my money and canceled the voucher. I then sent this email to the cleaning company, "FYI - I HAVE CANCELED THE VOUCHER DUE TO YOUR LACK OF EFFECTIVE COMMUNICATION IN READING AND REPLYING IN A TIMELY FASHION TO MY EMAILS. I WILL BE POSTING A VERY NEGATIVE REVIEW DUE TO YOUR LACK OF SERVICE." I received this reply, "Wow! I have responded to every email. Not sure what happened on your end." Since they obviously did not read and keep track of my emails to them they did not realize their lack of communication so I replied with this, "How about the many times I emailed you and your replies were not within an appropriate time frame. I sent an email and went days or even a week before I hear back. Then you don't read my message which provided great details as to my availability and then you reply with a date & time which I already said in a previous email I couldn't do then nothing from you until now. You only replied now because you saw I am giving you a negative review. This is not the way to do business." I do not recommend this company as their communication skills are extremely lacking. I cannot say how their actual cleaning service is because they never gave me the opportunity to give them a try due to lack of communication. Interestingly, I was actually looking for a company to hire on a monthly basis but I will not allow this company as they can't get their schedule straight. read more

We love LB & our cleaner Michelle. She always goes above and beyond, and our house is spotless when we get home. I haven't had any problems communicating with Leanna about making changes to our schedule when needed, and they always follow through. We've never been disappointed, and the price is very reasonable, comparable to other companies in our area. Worth every penny! read more