I am writing this about Bombay Palace and I rarely leave reviews, but this one is deserved…read more
From the moment we walked in, the owner was extremely rude and visibly stressed, and he made sure we felt it. One of us has difficulty walking and standing is painful, so we slowly approached a table. Instead of welcoming us or offering us a nearby seat, the owner immediately started acting irritated and anxious, clearly more concerned about finishing setting up the table than showing basic courtesy to customers.
Once seated, one chair was noticeably shorter than the others. We moved it slightly closer to the empty neighbouring table. A normal restaurant would simply adjust it or explain politely. Instead, the owner rushed over and started complaining aggressively, as if we had done something wrong. As customers, we are not supposed to guess where extra furniture should go.
Ordering was even worse. We ordered starters first and politely asked for a few minutes before choosing the mains. When he came back, he was already stressed and abrupt. As soon as we started ordering the mains, he walked away mid-order to serve another table. We waited 5-10 minutes, then calmly called him back. He returned, acting annoyed, as if we were rushing or bothering him, which was absolutely not the case.
At that point, his attitude became openly hostile. He was dismissive, impatient, and rude to the point that we felt uncomfortable staying. We decided to pay and leave without even ordering the mains. No apology. No professionalism. Nothing.
On top of all this, the restaurant was uncomfortably cold. Not "slightly chilly". Cold enough to make the experience even more unpleasant.
This was some of the worst service I've experienced in years. A rude, stressed owner who clearly should not be dealing with customers. Hospitality is about making guests feel welcome. This place does the opposite.
I do not recommend this restaurant to anyone. Avoid it.