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    Lawrence Media Group

    5.0 (1 review)
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    6 years ago

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    Ep Marketing

    Ep Marketing

    (1 review)

    DO NOT use these people or allow them in your home! They market and distribute Kirby vacuum…read morecleaners. Against my better judgement I allowed one of their representatives and supervisors (Marco) in to do their demonstration. This was on December 4th. The representative dropped the vacuum on my stairs (3 hours after I let him in to do the demonstration) and broke a wooden stair. Marco suggested I simply "glue the piece back". I told them glueing was not an acceptable option and I would have my contractor come out and asked for a business card so I could send them the bill for the repair. This was all agreed upon on that day. I had our contractor come out and fix the stair and contacted Marco regarding the reimbursement I was promised. His exact words were, "That's a lot of money. You realize it was an accident right?" Marco then proceeded this line of guilt and I demanded to speak to his manager - Edwin Pineda. Fast forward to today and after several emails and calls from me and my husband, Marco has contacted my contractor claiming that I never gave them opportunity to fix the stair. Another clear lie and in fact a direct contradiction to being told that I would have to work with Marco to get reimbursement from him directly for the stair. But this is not surprising as Marco lied to me repeatedly in the span of a previous 2 minute and 44 second phone conversation regarding reimbursement. It seems that Edwin carries no insurance for allowing his employees/representatives into your home. So if they should damage anything, you're stuck with having to chase them down and be lied to and avoided repeatedly. AVOID LIKE THE PLAGUE!

    From the owner: EP Marketing is a marketing and Sales company focusing on Union and Mecklenburg Counties…read more Advanced equipment and our deep insights into our customers helps distinguish our business. We gauge our successes by our good relations with customers, regional partners, Associates, Independent Consultants and local communities. The core of our company is very enthusiastic and talented individuals, who are all ready to serve. We realize that a satisfied customer is a reflection of great products and even greater consultants. Our supervisors are experts in their fields and enjoy their work. Our main internal focus is on quality training and this translate into quality customer service.

    Lawrence Media Group - marketing - Updated May 2026

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