Yelp, Master's Updated Review, DRAFT 3
September 26, 2026…read more
Yelp, Master's Lawn Review
Where do I even start? Dumped a huge tree limb that had fallen on my front lawn onto my neighbor's lawn. They basically average only 20 minutes to do a 1 acre property, and even didn't bother to show up one week. And this is the 3rd lawn crew I have had. Though they didn't show up last week, they are still better than the second crew. I was told the 3rd crew was assigned to my property because they were better. No way in heck do I believe that. I think someone else complained so they dumped them on me. I mean, I hadn't even complained about the first crew. Master's ensures piece of mind, but I have been going out of my mind for months. It id certainly clear to me, given the many good reviews, that Master's doesn't appear to be treating their customers equally.
I have talked to them multiple times about their poor service. I have been more than patient, and over months and months have given them the multiple chances and benefit of the doubt multiple times. I even took down my review because I was promised things would get much I did. Well, it didn't, and it was just more excuses and empty promises. Thus, my initial review was 2 stars, now it is 1 for this reason.
The truth has to be that Masters' management doesn't actually care, at least about certain clientele. The workers, not management, run the show, and the management is aware of and fine with that . The workers decide who they do and who they don't want to give quality service. There is absolutely no accountability provided by management, and there are no repercussions for poor performance. They just either give u another team, dumping the old one on someone else. Even with another team, quality service does not have to be provided. They just wear you out with excuses and empty placations. Meanwhile, it is clear the workers don't want to mow my lawn, are not happy I complained, and are no doubt doing their best to get me to move my lawn care service anywhere else but with Master's.
I even suggested having the workers take pictures or videos after each lawn service so that management can review them to make sure quality work is being performed for all customers. But this was poo-pooed, and I was just promised my lawn would be better taken care of. That my lawn would be done in the morning to ensure ample time to properly service my lawn, with
management promising to come back the next day and make sure. Nope, neither was done. I pay over $500 a month for lawn maintenance and hedging and trimming. Basically, they mow my lawn with rider mowers and do some hedging. This last time, they only had to do half my lawn because a huge tree had fallen down. Instead, they again stayed about 20 minutes, with part of the time two guys were hanging around the truck, looking for cell phone reception, while waiting for one you to finish. It has gone from irritating, to shocking, to maddening, and now to my thinking I feel like I am on the TV Punk'd or Candid Camera. I mean, my experience with Master's has been flat out crazy!
