The business owner, Heather Jones, of Lavish Salon performed a salon service on my hair on Nov 4, 2020. It was the 2nd time she had done a Brazilian Blowout on my hair. The first time, the process was perfect and lasted nearly 2months of straightened, tangle free hair upon being washed and dried. The 2nd time having this service done by her did not work. My hair was tangling, frizzing and started to curl. I contacted Heather Jones within a couple of days of the service to let her know something was wrong, because my hair was not performing as it did the first time. I have record of a conversation through text messaging of her stating it was the 2nd time that week, she had a client state the same issue, as well as another stylist in the salon having one of her clients complain with Brazilian blowout issue. She blamed the process not working on the chemical products used in the process and stated she would redo the service, but that we would need to wait a few months, so the chemical would not damage my hair. I agreed to this solution. It is now April of 2021, and I've set 4 different appointments with Heather Jones to take care of promised services, only to have her continually cancel them to be rescheduled at a later date. Upon the last cancellation by her on the 19th of April, 2021, I asked for the appointment to be reset ASAP. She cancelled stating her daughter was sick, and I responded with stating I was sympathetic to the issue but really needed to get the appointment taken care of before the 28th of the month. This is when Heather Jones started sending harassing test messages, insinuating I was trying to pull something, called me crazy sounding and offered to give me half of my original payment from November 4, 2020. I responded stating if the service would not be honored, I wanted my full refund. She continued to harass me with rude messages and let me know I probably wouldn't feel comfortable in her chair at this point. So now, I feel threatened by her. I asked that she simply refund and I sent a Venmo request, as this is how she receives payment transactions, for the full amount. She only sent 87.50 of the original 175.00, of which she had also received a $25 tip on top of the process fee, so the entire payment she received for a service that I did not, was $200 on the 4th of November,2020. I want a full refund, since she openly admitted there had been an issue with other clients, and that I was not the first, and she has been unwilling to provide a replacement service, and has now harassed me to the point I feel unsafe in her chair, due to her threatening behavior. I am not the her first client to feel victimized by her, and multiple times while in her chair, she made fun of clients with complaints, calling them crazy or accusing them of trying to get something for nothing versus actually taking care of her paying clients. It's truly distressing to be treated with such disrespect by someone I supported as her client, and tried to promote through referrals to help a local small business owner. read more
