Unfortunately, I did not read any reviews before buying my groupon for Lave Auto Royale. Dumb me!!! In any case, the groupon was for full detailing (comprehensive cleaning inside and out). When I called to make the appt, I asked how much extra it would cost to have my car's seats also shampooed. I was told $39.95 (extra - on top of the amount I paid for the groupon). So, I went ahead and booked. I was told they needed my car for 5 hours. When asked why so long, I was told, it depends on how busy they are and whether all the employees are available. So, I dropped off my car just before they opened at 10:30am. By 3:30, I was expecting a call at any minute. By 5:00, I still hadn't heard from them so I called them. I was told that because my car had dog hair in it, it needed an extra procedure called "extraction" and that it would take another 1/2 our and they would call me. By 6:45, I still hadn't heard from them so I called again. Once again, I was told my car still wasn't ready. When I questioned them about the length of time they had already had my car (8++ hrs), I was told that I could come and pick up the car - it would be ready. I arrived at 7:15 and someone was hosing down my car (in the rain). I looked in the car and it was MUCH better than it had been, and although they had obviously wiped down the seats with something, they had definitely not been shampooed. I told the owner that I was not happy with the result, and that other two places I had been in the past resulted in FANTASTIC outcomes, and this was not even close. I was not charged the extra $39.95 (so in essence was only charged the initial $42 groupon coupon fee). Aside from the fact that they had my car for 9 hrs (4 hrs longer than they said) AND they never bothered to call me to advise me that it would take longer, AND that they didn't shampoo like they were suppose to - the actual cleaning of the interior of the car was decent enough....until I got home. I had a more thorough look inside and they didn't even touch the back hatch back area (my car is a 5 door hatchback, so behind the rear seat there is an open truck space). It was a dirty as is had been when I dropped it off, they hadn't even vacuumed it, let alone washed it!!! And then, this morning, when I when to see how well the exterior cleaning was (since it was raining last night, the outside of the car looked clean enough), the car was filthy. They hadn't washed the exterior whatsoever!; not even the side view mirrors, let alone the doors, and rest of the body. UNBELIEVABLE!!!!! read more