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    Lauren's Cleaning

    5.0 (1 review)
    Open 8:30 am - 6:00 pm

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    1 year ago

    Utilized Lauren weekly and she did a great job every time. Prices are beyond reasonable and would recommend her every time!

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    Stanley Steemer - Commercial Cleaning Services

    Stanley Steemer

    (10 reviews)

    No issues with Stanley Steemer. Not sure what happened a year ago, but whatever they did to change…read moreworked. I used the website to schedule my couch cleaning. Website is pretty simple and straight forward. The Stanley Steemer consultant called within a few hours to grab some basic information and to see if i have any questions. They are able to work around my work schedule which is always a good thing. The technician was friendly and professional. He asked me some basic question about the incident and went right to work. I was quoted for 140 for a cleaning, disinfect, and protect. I picked the wrong material on the website so it was a little more than quoted, but not too far off that it broke my wallet. All in all great service. If you need anything cleaned give them a call.

    Stanley Steemer is well below par when it comes to customer service, the services they provide and…read moretrying to get a call back from a manager. Below is complaint sent to the Better Business Bureau on December 16, 2024. Stanley Steemer ignored the BBB's attempts to contact them. However I learned they are NOT accredited with the BBB. That is who they are. On December 4, 2024, they came out to my house, were there a bit over 2 hours and charged me $2,200.00. To say the job was not well done is a gross understatement. My house is 1,200 sq ft. I have seven air vents. The air vents were to be cleaned and that was not done. I had to get them to come back as they were leaving to do the primary vent. All they did was hose it down. Clean to me means you take down the vents and wash and dry them before putting them back on. This was not done, not even close. I still have the lingering scent of the dog previous owner had. I was charged $899 for this cleaning service. Which leads me to say one size does not fit all. $899 plus tax for nothing. It's time Stanley Steemer to reevaluate/change pricing. Base pricing on the square footage of the dwelling. They also did the floors and grout. Because I was getting my furniture delivered on Dec 5 I got down on my hands and knees to tape down brown construction paper to protect the floor. While doing this I found dust and other left over vent debris on the floors. Being a conscientious consumer, I tipped the guys who came out. This was before I found what I just described. I expect a 75% refund from that service. Furthermore, since Dec 5 I have been trying to get a callback from the manager. I have called 5 times to date. I do not even know his/her name and contact info, so I have to keep calling. I do not even know if my message was received. I paid over $2,200.00 for this service. The actual cleaning was not done. I will not ever recommend using Stanley Steemer to anyone. Also, I tried attaching a picture but was unable to do so. And of course there is no email address to contact anyone at corporate. I do expect a call from a decision maker. Because of the inadequate service I received I canceled the follow-up service I had to clean my furniture. Regards, Michelle S

    Lauren's Cleaning - homecleaning - Updated May 2026

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