I am writing this review to let you know that I was at the 1:00 pm Bingo game on Sunday August…read more16th. I want to let you know how embarrassed and humiliated and defamed at Community Bingo in Manchester by the incompetent, childish, unprofessional, and definitely uneducated woman that was working the cashier desk in the kitchen. And please look at the cameras. My husband and I walked in about 15 minutes before the games started, went to get our bingo cards, then went to order a "well done" cheeseburger with lettuce, tomatoes, pickles, ketchup, mayo, mustard and a side of French fries. My husband ordered a hotdog and French fries. I had only a $10 dollar bill but the burger and fries were $14, the woman said just bring the 4 dollars back to me, I said thank you and proceeded back to my table, When I got to my table to play bingo (mind you I spend over $100 on bingo cards) I took one bite of the cheeseburger and saw "red meat". I politely returned with my whole tray in hand and said to the man that cooked the food "I cannot eat this because it's not well done like I ordered, he was very kind removed the patty from the bun placed it back on the grill and said I will give you another slice of cheese, I asked for him to replace the bun. He then said ok and I will give you fresh fries. There was no issue with the fries, but I would prefer to have my fries with my burger. I then ask where was the cashier so I could give her back the 4 dollars that I owed for my meal, he said she will be back in a few, she went to have a cigarette, just sit it by the register, and I will tell her you brought the $4 back. At this time bingo was starting, I asked him when should I come back, he said where are you sitting and I told him in the back room where the slots are, he said I will bring it to you. Which he did bring the burger, however he did not bring my fries. (again please see the cameras). The 1st game was cover all with 2 wild numbers 9 and 2. I saw one of the ladies that was selling pull tabs and aske her if she could do me a favor, and please let the man know in the kitchen that he forgot my fries. As I was in the middle of trying to dab my numbers.
Out of nowhere the woman cashier stomped over to my table and obnoxiously says "first of all anything that has to do with the kitchen has nothing to do with the women selling pull tabs, then she proceeds in front of all the bingo guests to tell me that I ate the fries and never retuned them. I replied I did return them, and she said you ate them, I then said to her "are you sure" and she said yes. I then said you were not even in the kitchen when I returned the burger and was told that I was getting fresh fries. She then says " we can go look at the camera, at this point I'm pissed, still holding my composure I follow her as she fast walks to the kitchen. We get to the kitchen and then the man who took my burger and fries back, says I'm not going to look in the garbage to see, I then say well I'll look. The cashier tells me I can't go behind the counter which is understandable, but I didn't pay $14 for a dam burger and fries, to not get my fries. The man was like just give it to her like I didn't pay for them. I said to the cashier you just went out there in the bingo hall and made an accusation of me eating some dam fries, after I told you I returned them, and again you were not there. At that point I said I don't even want the fries, the man says you can give them to your friends at the table, Yes my friends that were here from Pennsylvania celebrating their wedding anniversary, and all they wanted to do was play bingo. I walked away and went back to my table. The man comes to my table and drops the fries and then walked off.
Going back to the pull tab lady that I asked to inform him that he forgot my fries, I stopped another pull tab lady thinking it was the same one that I had asked but it wasn't. And again this cashier walks back out to the table I am at, and again say the pull tab workers have nothing to do with the kitchen, I then tell her I was apologizing to the pull tab lady for asking her to inform the cook about my fries, but again the incompetent assumed, and that's exactly what I told her you are assuming, and we all know what happens when you assume things, yes she made an ass out of herself yet again. But that wasn't enough for her, she came back and started walking around the table I was at yelling "anything about the kitchen I don't care" I really don't know what her problem is, but I definitely know she has one as one of the pull tabs lady apologized and said its not you its her. I have never been treated this way ever. I'm seriously wanting to pursue charges. Someone needs to make this right I don't know if her issue is that I am a 51 year old woman of color and I work customer service also, She has no type of customer service skills at all. I would have asked for my money back because I didn't eat none of the food (check your cameras).
